Step-by-Step: How to Handle an IKEA Return Without Receipt

When you buy through links on we may earn a commission. Read our full disclosure policy here.

Returning an IKEA product without a receipt can be tricky, but not impossible. In this article, we will show you how to do it and what to expect.

If you bought something from IKEA and you are not satisfied with it, you might want to return it. But what if you lost your receipt? Can you still get a refund or an exchange? In this article, will answer these questions and give you some tips on how to return an IKEA without receipt. We will also tell you about the benefits of shopping at IKEA with, where you can find the best deals and discounts for your favorite products.

1. Exceptions to IKEA’s Return Policy

If you're thinking of returning or exchanging an item you bought from IKEA, you should know that there are some exceptions to their generous return policy. Here are some of the most important ones:

  • You need to have your receipt and a valid government-issued photo ID to process your return or exchange. IKEA will keep a record of your ID information in their database for authorization purposes.
  • You can return new and unopened products within 365 days, and open products within 180 days, for a full refund. However, this does not apply to plants, cut fabric, custom countertops and as-is products, which are non-returnable.
  • You can exchange a mattress for another mattress one time within 90 days of purchase. You cannot get a refund for a mattress unless it is faulty.
  • You cannot return or exchange products at IKEA Planning Studio or IKEA Pick Up Point locations. You need to visit an IKEA store or contact their customer service center.
  • If you received a promotional item with your purchase, you need to return it as well or the value of the item will be deducted from your refund.

2. How to Return IKEA Products Without a Receipt?

Returning IKEA products without a receipt can be a bit tricky, but it's not impossible. Here are two methods: one for returning in person and another for returning online. Keep in mind that IKEA's return policy may vary by location and time, so it's always a good idea to check their official website or contact their customer service for the most accurate information.

Returning In Person Without a Receipt

  • Gather the Product: Collect the item you want to return along with any accessories or parts that came with it. Make sure the product is in its original condition and packaging if possible.
  • Locate the Nearest IKEA Store: Visit the IKEA store where you initially made the purchase or any other nearby store.
  • Customer Service Desk: Head to the customer service desk within the store. This is usually located near the store's entrance or in a prominent area.
  • Explain the Situation: Approach a customer service representative and explain that you'd like to return an item without a receipt. Be honest about why you don't have a receipt, whether it was lost or if it was a gift.
  • Identification: Most likely, the store will require some form of identification, such as a driver's license or government-issued ID, to process the return without a receipt.
  • Verification: The store may try to verify your claim by checking their system for recent purchases associated with your name or contact information.
  • Refund Method: IKEA may offer you a refund in the original payment method, store credit, or an exchange for another product. This depends on the store's policy and the value of the item.
  • Process the Return: If everything checks out, the customer service representative will process your return and guide you through the necessary steps.

Returning Online Without a Receipt:

  • Access IKEA's Website: Go to IKEA's official website and navigate to their "Returns and Exchanges" section. This is usually found in the customer service or help area of the website.
  • Provide Purchase Details: Look for the option to initiate a return without a receipt. You'll likely need to provide details such as your name, contact information, and any other relevant information about the purchase.
  • Product Information: Enter details about the product you want to return, including its name, item number (if available), and the reason for the return.
  • Select Return Method: Choose whether you want a refund, exchange, or store credit for the return.
  • Submit the Request: Once you've provided all the necessary information, submit the return request. The website might generate a return authorization or reference number for your records.
  • Follow Instructions: IKEA's website will likely provide you with instructions on how to proceed. This might involve packing the item securely, printing any required labels, and sending it to a designated address.
  • Wait for Processing: After sending the return package, wait for IKEA's customer service team to process your return. This could take a few days.

Refund or Exchange: Depending on the option you selected and IKEA's policy, you'll receive a refund to your original payment method, a store credit, or an exchange.

3. FAQs

Can I return any IKEA product without a receipt?

No, not all IKEA products can be returned without a receipt. Some products are excluded from the return policy, such as plants, food items, cut fabrics, custom-made products, mattresses, and products that have been assembled or installed. You can check the full list of excluded products on the IKEA website or in the store.

How much money will I get back if I return an IKEA product without a receipt?

You will get back the lowest selling price of the product within the last 90 days, in the form of an IKEA gift card or an exchange voucher. You can check the current price of the product on the IKEA website or in the store.

Can I exchange an IKEA product without a receipt?

Yes, you can exchange an IKEA product without a receipt, as long as it meets the same conditions as a refund. You can choose another product of equal or lesser value than your original purchase, and pay the difference if there is any.

How long do I have to return an IKEA product without a receipt?

You have 365 days from the date of purchase to return an IKEA product without a receipt, as long as it is in good condition and has its original packaging.

What if I lost my IKEA Family card or my online order confirmation?

If you lost your IKEA Family card or your online order confirmation, then you might not be able to return your IKEA product without a receipt. However, you can try to contact the IKEA customer service and see if they can help you retrieve your proof of purchase. Alternatively, you can try to find another way to prove that you bought the product from IKEA, such as a bank statement or a credit card statement.

Read more:

4. Conclusion

Returning IKEA products without a receipt is possible, but it has some limitations and drawbacks that you need to be aware of. You can only get a refund in the form of an IKEA gift card or an exchange voucher, and you might get less money than what you paid for. You also need to prove that you bought the product from IKEA by showing your IKEA Family card or your online order confirmation. If you don't have these documents, then IKEA might not accept your return.

However, returning IKEA products without a receipt also has some benefits that might make it worth trying. You don't have to worry about finding or keeping your receipt, you can choose your preferred refund option, and you can enjoy IKEA's generous return policy and customer service.

If you want to return an IKEA product without a receipt, make sure that you follow these tips:

  • Check the condition and the packaging of your product
  • Gather your proof of purchase
  • Bring your product and your proof of purchase to the store
  • Choose your refund option
  • Complete the return process
4 ratings
Liam McCabe
Liam McCabe
Liam McCabe is a senior editor for covering deals and coupons. Tests and reviews the best tech, appliances, gear, and more.