How To Cancel An Etsy Order? A Step-by-Step Guide for Buyers and Sellers

Cancel orders After shipping

If you are a buyer who wishes to cancel an order on Etsy when the order has already been shipped, the first step is to contact the seller. Each Etsy seller has their own cancellation, refund, and return policies. Some merchants allow cancellations and provide full or partial refunds, but others do not.

To contact the seller, you can follow these steps below:

Step 1. Login into your Etsy account.

Step 2. Select Purchases and Reviews on Your Profile.

Step 3. Choose the order you wish to cancel and select Contact The Shop.

Step 4. Send a message to the seller and explain why you wish to cancel the order and request to cancel it.

Step 5. Select Send.

Your message will be responded to by the seller within 24 hours. If the seller agrees to cancel the purchase, a refund will be sent and the cancellation will be confirmed. In contrast, Etsy will notify you through email.

Cancel orders Before shipping

In case you want to cancel order when the order has not shipped yet, you can follow the instructions below:

Step 1. Login into your Etsy account.

Step 2. Go to Shop Manager and select Orders & Shipping.

Step 3. Choose the order you wish to cancel and select the three-dot symbol.

Step 4. Click Cancel. If you use mobile devices, you can select the Order Detail page, next click More Actions, and tap Cancel.

Step 5. Pick a reason why you want to cancel your order, type a message for a seller (optional) and click Send.

If you're an Etsy seller and wish to cancel a purchase, follow these steps:

Step 1. Sign in to your Etsy account and navigate to the Shop Manager page.

Step 2. Select Orders & Shipping.

Step 3. Choose the order to be canceled, click Manage Order and Select Issue a Refund.

Step 4. Choose a reason for the refund and include an optional note for the customer.

Step 5. Click Submit Refund to confirm the refund.

Generally, the Etsy refund policy depends on each seller's individual cancellation, refund, and return procedures. Sellers are not obligated to accept returns or issue refunds unless specifically specified in their store rules or mandated by law.

Buyers may submit a complaint with Etsy and request assistance if an order does not arrive, comes damaged, or does not match the item description or photographs. Etsy will look through each instance to see if the customer is qualified for a full or partial refund under its Purchase Protection program.

Buyers must meet the following conditions to be eligible for Purchase Protection:

• The case was initiated 100 days after the projected delivery date.
• The payment was made using Etsy Payments or PayPal.
• The purchase was made through Etsy.com or the Etsy app.
• The order did not include any custom or customized items, digital downloads, live plants, perishable items, or items forbidden by Etsy's regulations.
• The order was mailed to the Etsy address given.

Can I cancel an Etsy order I just placed?

Yes, you can. But you need to check the return, refund or cancellation of a seller. This is because each seller has their own policy for any cancellation order.

Can I cancel an order after placing it?

Definitely yes. But some sellers require you to cancel an order within 30 minutes to an hour after placing it.

Can you refuse to cancel an order on Etsy?

If you are a seller, you might want to know if you can refuse a cancellation request from a customer or not. The answer is yes. It depends on your policy. If your shop has no cancellation policy, you can disagree with the cancellation request.

What happens if an Etsy seller won't refund?

You can open a case on Esty and usually sellers have up to 3 days to answer your request. If sellers do not reply within this time, Esty customer support will help you to get money back.

How long do Etsy refunds take?

It can take 2 to 5 business days for refunds. However, the exact time may depend on your card provider.

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