1stoplighting.com Reviews
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3.8 / 5
Average user rating
3376
Total reviews
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1stoplighting.com Reviews
Read real experiences from customers of 1stoplighting.com.
Brands may not incentivize or pay to hide reviews.
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Karen
April 11, 2026
Helpful Customer Service
I was happy to be able to talk to a human being. That is such a bonus for companies in this era of Artifical Intelligence. I ordered 2 fixtures on the website and saw that they offered a $50 credit if not delivered by the 3rd day. The day I placed the order on the website, they acknowledged the order and said I would receive an email when it shipped. After 3 days, I did not get the shipping email, so called Customer Service. They were helpful to let me know the fixtures would be delivered that day (and they were). I am happy to be able to resolve issues with real human beings and not a chat bot.
Katie Battle
April 2, 2026
John was very helpful and prompt in…
John was very helpful and prompt in processing my return. I will be ordering another time when I have a new project.
Mike
April 2, 2026
Extemely helpful with a ceiling fan…
Extemely helpful with a ceiling fan return.
Janet Natale
March 29, 2026
Canada Lighting is my go to place
Right from the start of my journey to find a diningroom chandelier I came across your website. The website was very easy to navigate. I was delightful to read that if your order doesn’t arrive within three days of ordering, a $50.00 credit is applied to your invoice. I had used the chat box and the two different people that I communicated with were helpful, very professional and friendly. When I requested a further discount I was quite happy that my request was honoured in such a seamless manner in a timely fashion. Everyone that I came in contact with was great to deal with. A special thank you to Jhonjon, great to deal with, so pleasant, friendly and a joy to talk to. Overall my experience with Canada Lighting was 12 out of 10. Thank you all. 😁
Carol
March 26, 2026
Communication Challenges
1StopLighting has the best prices, hands down. They a have great selection of brands and price points, and I found just what I wanted on their website. Unfortunately, my light had some damage, and I needed a replacement. There is no longer any way to talk to customer service unless they call you. You must use their chat function. The chat works; it’s responsive, and you will easily get to a live agent. However, it’s very difficult to resolve complications via a chat function.
Susan Hagan
March 23, 2026
An Excellent Experience!
Ordering was easy. The lights came on the day they promised. And when I had to make a return using the chat, it was seamless. Johanna was wonderful!
Jennie
March 18, 2026
Super Helpful Customer Support Johanna!
I am a lighting neophyte, just a homeowner whose electrician is absent more than present. I tried to buy lens accessories and ordered the wrong size. Trying to return it was a nightmare of non-helpful web bots, so I called CS directly.Johanna was a super star, listening carefully and helped me tremendously. I had to email her a few more times as the bots kept informing me they had not received the return. She remained cheerful and helpful throught the process, responding promptly to emails and reaching out to her resources to help. 1StopLighting has to be commended for hiring the right people. Their website is confusing for non-lighting professionals.
Sarah Miller
March 3, 2026
Ask for Jhonjon Vestido !
I just want to say for those who've had a bad experience with customer service , they must have worked hard to fix the issue because I've been working with Jhonjon Vestido from the Customer Service Team on an issue I had with a delivery and he's been amazing . He's made me feel taken care of and has followed up on everything he said he would do and kept me updated along the way
Christopher Megivern
February 25, 2026
Jhonjon went ABOVE and BEYOND to help…
Jhonjon went ABOVE and BEYOND to help me with the issue I was having, provided me with the documentation I needed to get my issue resolved. He spend a large amount of time doing research when it looked like all routes were leading to dead ends but his diligence paid off and was able to help me. His dedication, positive attitude and willingness to help did not go unnoticed. Thank you so very much Jhonjon!!!
demetrius tucker
February 25, 2026
Excellent Customer Service & Beautiful Fixtures
I recently ordered lights from 1StopLighting, and I was really impressed with both the product and the service. The fixtures look amazing in my space and I was genuinely excited once they were installed.Unfortunately, two of the domes broke during installation. I reached out to the order management team and spoke with Johanna, who was incredibly helpful. She quickly took care of the issue and arranged for replacement domes to be sent out right away.Great customer service makes all the difference, and Johanna definitely delivered. I really appreciate the quick resolution and would happily order from 1StopLighting again.
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