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The pricing on this site is DOUBLE what you'd pay booking directly with a hotel or using competitor websites. On top of that, they slap you with nonrefundable terms. They'll charge you separately for breakfast even though it's already built into the hotel rate, and they tack on additional charges labeled as 'collected by hotel'. This company and its parent company are running a scam operation.

I had good experiences with this app for years without problems. Recently they swapped the property location on me right before I finalized my booking. I noticed it was in the wrong location and contacted support asking to just switch it. Should be straightforward, right? Nope. Also, no phone support is available. You're forced through an irritating bot questionnaire before connecting with a live person. They refused to switch my location and wouldn't refund me. Back in the day hotels would just move your booking to another property. These days you're locked in with no refund option if you didn't purchase their premium protection plan. This service is awful and I'm never touching it again.

Used this app without major issues for quite a while. Then right as I was about to complete my booking, they changed the location without telling me. When I caught that it was the wrong spot, I reached out asking if they could just switch it to the correct location. That should've been simple, right? Wrong. And there's no way to call them either. You have to go through an annoying chatbot obstacle course just to get to talk to a human. Still couldn't get them to change the location or give me my money back. Hotels used to be cool about moving reservations in situations like this. Now you're stuck with whatever you booked with zero refund options unless you paid for the premium protection. This platform is terrible and I won't touch it again.

Their customer service has become absolutely terrible. I'm never using this company again. It took many hours just to get someone to actually help me with what was basically a simple question. This company used to provide decent support when you actually needed it. Those days are long gone.

Customer service at this company has gone downhill fast. I'm done using them after this experience. Getting someone on the phone took forever, and when I finally reached a real person, they still couldn't help with my straightforward question. This business used to actually care about helping their customers when needed. That's clearly not the case anymore.

DEFINITELY AVOID THIS COMPANY. The most frustrating thing is they won't let you write a review without having booked and stayed at a hotel. This leaves their booking failures completely hidden from public view! I'm down $150! I was about an hour away from my cancellation window closing when circumstances forced me to cancel. The app refused to process the cancellation! I tried everything. Finally I located a phone number and called, but it was a complete waste of time. The representative on the call wasn't interested in verifying my identity with my name, card information, the hotel, my phone, or my email address. They never emailed me any kind of confirmation. The connection sounded like it was routed to another country. All the time I spent trying to resolve this useless situation made me miss the deadline.

ABSOLUTELY STAY AWAY. The worst part of dealing with this company is that they won't allow you to post a review unless you've completed an actual hotel stay. This means all their booking problems stay secret! I lost $150 because of them! My cancellation deadline was just one hour away when I realized I had to cancel. But the app blocked me from canceling! I tried everything I could think of. Eventually I found a phone number and called, but the representative was no help whatsoever. She refused to ask for standard identifying information like my name, credit card details, hotel name, phone, or email address. I never received any confirmation email! Based on the call quality, it sounded routed internationally. While I was wasting time with this pointless call, my deadline passed.

STAY AWAY FROM THIS SITE. The biggest problem with this company is you can't leave feedback unless you've actually stayed at a hotel. This keeps their booking issues hidden from everyone! I'm out $150! I was literally within an hour of my cancellation cutoff when I needed to cancel. The app wouldn't let me do it! I tried everything possible. Eventually I tracked down a phone number, but the person who answered was completely unhelpful. Instead of asking for basic info like my name, payment method, which hotel, contact number, or email address, she just asked random questions I couldn't respond to. No confirmation email ever came through either! The call sounded like it was coming from overseas based on the connection quality. All this wasted time trying to get help meant I missed my deadline.

Solid company overall. The fees are a bit steep compared to what other sites charge, but other than that there's nothing to complain about.

I'm thrilled with how they handle cancellations. Planning a two week trip across multiple countries and booking everything through this site because I've had zero issues with them in the past. What really impressed me on this booking is how fast the refund hits my credit card when I cancel or modify a reservation. Other booking sites can take up to three weeks to process refunds. I always go for refundable options since my travel plans change constantly. Plus they're upfront with their pricing structure and don't surprise you with hidden taxes or extra charges down the road like some competitors do. If I run into any issues checking in at the hotels during my trip, I'll post an update.

My go to option every time. The deals are consistently great and the rewards program is fantastic.

Our wedding day was absolutely incredible. After rescheduling twice, we finally got married and had an amazing celebration with our closest people on a summer Saturday. We downsized from the original guest list to just 50 family and friends. I cannot praise the venue enough. From the first conversation with our event coordinator right through to the reception, we felt so valued and special. Every concern I had, whether it was about entertainment or managing the smaller crowd size, was handled with such care and creativity. The day itself was beautifully organized. It was truly five star service from beginning to end. Every team member was professional and warm. The bartenders kept everything flowing beautifully and went above and beyond. The meal was wonderful and matched by excellent service. The rooms were fantastic. Everyone who came is still telling people it was the best wedding they've ever experienced. I'd recommend this place to anyone. You all made our day unforgettable.

Everything went smoothly on the booking side. The accommodation I picked turned out to be pretty disappointing though. The cleaning standards weren't great when I arrived.

I'm honestly shocked by how many negative reviews I see for this website. I'm naturally distrustful of businesses and make them earn my confidence. When I look back at my account, I've made about 27 bookings here and literally every single one has gone perfectly without any problems. Sometimes search results show properties that aren't quite where I was looking, but that's easy to avoid if you double check the location on the map before buying. I think a lot of these complaints probably come from people who made their own mistakes and then blamed the company. I've also taken advantage of their free night promotions a couple times with no issues. Overall they've been fantastic. My wife uses them constantly too and she hasn't had any problems either.

Simple to navigate and the rates have been competitive. Stayed in a major city and found some excellent pricing. Their rewards program is great, and I appreciate being able to prepay for my reservation.