42lolita.com Reviews
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4.3 / 5
Average user rating
21
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for 42lolita.com.
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42lolita.com Reviews
Read real experiences from customers of 42lolita.com.
Brands may not incentivize or pay to hide reviews.
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elly
March 26, 2026
wonderful customer service
i recently ordered a few items from here, and even though i haven't got them yet, i had asked for an exchange in the dress, and they were very quick in replying and very polite when answering questions, amazing customer service!
Agata
March 12, 2026
Good Customer Service
I had a situation, where the local post courier didn't do their job and just didn't deliver my package (because they are a crap company). The 42 Lolita staff acted fast and did everything so the package will get back to me. Finally got my package on time. Very good and professional customer service, they really want to help you.
ni
February 27, 2026
Good communication
The shipping was fast. They sent a lot of updates and the communication was really fast when there was some problem with my address. They even went out of their way and sent me reminders to pick up my package. Overall a pleasant experience. Clothes looked nice too. Will purchase from this store again!
Joy
December 13, 2025
definitely legit and definitely worth it
definitely legit and definitely worth it. the communication from them is great and you can tell they really care, with constant updates on orders and quick reply’s to my emails. my order was estimated to ship in a month and a bit after i ordered but was shipped like 2 weeks later and arrived maybe over a week after that which was a pleasant surprise. very happy with my experience and would buy from them again (i already have 2 more orders)
Beatrice
November 6, 2025
Amazing communication
Communication was 10000/10 , I've never had an experience with sellers that were so thorough about it before this. I got all i ordered except one item that was out of stock which, they warned me about quite fast, and offered me to choose something else or receive a refund. I chose the refund, and it was delivered the same day i responded. Their size charts can be confusing or sometimes not exist at all but luckily clients can leave comments in which they often talk about sizing so that's how i chose what to go for.
Alanisisamess
July 29, 2025
Best customer service I've experienced
Best customer service I've experienced! After making one purchase without checking the measurements (huge mistake, always look because the sizing on their selection is teeny tiny), I realised I would have to get plus size/custom fit pieces, so I ordered and provided my measurements. They had misinterpreted one of the measurements, and rather than mindlessly passing it onto the makers, they actually emailed to ask about it. The process was transparent, I was kept updated about shipping and all communications received from customer service were so polite and lovely. I got my clothes way sooner than expected and was overjoyed to finally have a coord that fit. I also had a good experience with their buy for me service, which was super fast and easy, and makes you really feel like you contributed to the community. Overall, by far the best place to get affordable lolita fashion! I love this service!!
Leah
July 29, 2025
I never received my items
I never received my items. The delivery people just didn’t deliver my package and while that isn’t their fault, I paid 42lolita for everything which means they have the money I paid for shipping. I even paid for insurance and they refuse to refund me. So I’ve paid over $200 for nothing but stress. And this site had such good reviews online. Such a disappointment.
La
June 3, 2025
brilliant store with 5* service and high quality alternative fashion
Although shipping is costly and exchanges may not always be easy to do, customer service is extremely high quality and the clothing is very cute and boutique level quality. They stock a lot of amazing brands from taobao and indie providers, and help make EGL, kawaii and lolita fashion more accessible to the world. Do be careful with sizing though, some clothes may turn up smaller despite being the same measurments technically
A S H D W
May 25, 2025
Always quick to communicate
Always quick to communicate, polite and friendly! All my items have arrived on time and were exactly as expected.This is an Asian fashion reseller so make sure to check your measurements against the size charts as they are nof standardised or Western sizing!
customer
May 16, 2025
Great quality, Perfect price, cuteness? Perfect!
I bought shoes from them and I LOVE THEM!!! I haven't fully worn them yet but they're very comfy and they gave a freebie and a comforting lil cussion for the ankle area. Super cute! And I met someone in real life that have Nana shoes and they also bought it from this store. I am so happy to be able to find Affordable cute Lolita things, and, there are different genre for clothes and accessories. But in general, it's very cute and coquette! whether it's goth or pastel. for the price? the quality Is perfect.
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