686.com Reviews
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Join 2,179+ users reviewing 686. Read verified ratings and real customer experiences on 686.com before you order.
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1.8 / 5
Average user rating
2179
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for 686.com.
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686.com Reviews
Read real experiences from customers of 686.com.
Brands may not incentivize or pay to hide reviews.
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Kmk
March 26, 2026
I bought a 686 jacket in collaboration…
I bought a 686 jacket in collaboration with Mystery Ranch, a limited edition, and less than four weeks later the jacket is showing significant wear and colour fading after being carried in a fabric bag, whilst the bag itself still looks as good as new.Customer service was very superficial and didn’t offer a solution. Just speculated on how it could have happened. Terrible service of the worst kind; on a jacket with a lifetime guarantee, it’s a joke. One email and no further replies from them, just silence towards customers. Stay well away from them; I haven’t experienced such poor quality in 25 years, and at those prices.Clothes for a fifth of the price last better, even knock-offs from China.500 dollars down the drain. Worst purchase in decades!Lifetime guarantee – a BIG JOKE
Minkov Proto
January 30, 2026
They were extremely quick to respond…
They were extremely quick to respond when it came to initiating the return and changing the size, but once they had the item back, communication completely stopped. It has now been over a month and a half since I returned the hoodie, and I still have not received my refund. I have sent countless emails to customer support with no response whatsoever. At this point, it feels like I’m being deliberately ignored. This level of service is unacceptable and raises serious concerns about how refunds are handled. If you’re considering ordering from this company, be prepared to escalate the issue and potentially contact your local consumer rights or consumer protection representative to get your money back.
Esh
January 22, 2026
Product Never Delivered
Ordered snowboard pants on 11.12.2025. Its been more than a month and still nothing delivered, shipment status shows its still on the way, but the package is in a loop in between Germany- Belgium. Tried to reach out to customer support many times, nothing but complete silence for more then a week! Worse customer support to ever exist.
Alex Yates
December 1, 2025
Do not Trust
its such a shame as 686 do great gear, its totally let down by their service and distribution.they are eager to take money and then fail to supply the products after 3-4 months chasing.
Fabian Russin
November 18, 2025
Returned one Jacket from Germany back…
Returned one Jacket from Germany back to their Store. 2 month later - still no refund money back.
Chase Austin
October 26, 2025
Buyer beware!
I ordered a pair of 120$ pants. They showed up with a hole in them from the factory. They graciously sent me another pair. I wore them one time and the busted apart at the seam. After many emails back and forth they basically told me to kick rocks and stopped replying. Buyer beware
Jakub Sobucki
October 10, 2025
EXTREMELY POOR COMMUNICATION
Firstly i ordered my item in June did not receive it until the end of august, attempted to return which failed due to their poor communication, then had a letter from DHL stating thst i need to pay customs charges, which i forwarded onto them and they said this will be paid. I now have debt collectors contacting me, my credit score has gone down because of this and still no response from them!! I have emailed every day for the past week and not a word from them. NEVER BUY FROM THEM.
customer
September 3, 2025
I wanted to return an item but in order…
I wanted to return an item but in order to do so you need to contact them first. I have attempted this three times but radio silence. Money wasted
JP Pardoel
February 8, 2025
Bought some ski gloves and never heard…
Bought some ski gloves and never heard of them again!!
Kenleigh Hobby
February 5, 2025
Taped seam near pocket…
Taped seam near pocket deamination/unglued where the 2 differrent colored material meet. 686 response "This type of damage considered accidental/wear and tear and not a manufacturing defect covered under warranty, but we do want to support a repair". Really you want to support my repair???? Stay away from their garbage clothing as they dont last.
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