97tax.com Reviews
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2.6 / 5
Average user rating
30
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for 97tax.com.
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97tax.com Reviews
Read real experiences from customers of 97tax.com.
Brands may not incentivize or pay to hide reviews.
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DK P
April 4, 2026
They are a legitimate company
They are a legitimate company, not a scam BUT ALOT of reviews say customer service is very slow. I accidentally purchased tax preparation from them, thought I owed federal but it was state, a different beast, I emailed them and got an email back in 2 hrs stating they will give me a full refund that will be in 6 to 7 days. They're not scammers or conmen, they're just slow.
Ivette Colon
March 26, 2026
I want my money back$150
I want my money back$150 You guys are scamming people!
Johnny Pereira
November 8, 2024
They charge you 100+ to prepare your…
They charge you 100+ to prepare your paperwork. But they don't guarantee you that the State or IRS will receive your paperwork in a timely manner. They wipe their hands clean and it becomes your problem.
Najah Moeser
July 15, 2024
I’ve been using this company for years
I’ve been using this company for years. My name is Najah Moeser. I remember I was hesitant to use them because of some reviews but I have made multiple payment plans with them because I’m a self employed Musician always owe taxes. They always set up my plan perfectly so just wanted to leave this review for anyone hesitant to use them. You just pay the fee & let them know your amount & they send you mail. You have to send some mail & then your payment plan is in effect. The directions are very clear. Xo
Cinderella
April 18, 2024
Not the IRS
I mistakenly thought I was dealing directly with the IRS to inquire about a payment plan. Part way through providing my info I realized you are not affiliated with the IRS and logged out of your site. I have continued to receive emails from your Company asking me to complete a request. I replied to your 3 emails that I was not interested in your services and asked you to cease and desist from emailing me and implying that I have a formal request with your Company. I will work directly with the IRS if needed.
Regina Caldwell
January 26, 2024
I used this company to help me get a…
I used this company to help me get a payment plan I paid 129$ for these services it was December 12,2023 I paid for this service I did receive the paper to send to IRS haven't heard anything back from them don't know if I have a plan or not. I'm afraid to file my taxes don't know who would receive it
Dave Lucas
December 14, 2023
Fast service is anything but!
They advertise "fast" service. I placed an order on a Friday, expecting my package to be delivered Monday or Tuesday. It's now Thursday and USPS tracking is totally useless! I canceled the order and informed my credit card company that the charge may be fraud - so they closed the account and are issuing me a new card.
Daniel
July 20, 2023
Still waiting
Hi, I finished the form work paid what was asked in May 23rd,2023. 97 Tax said to wait until they send me a payment plan.I am still waiting for that form to be sent.
Mark
June 30, 2023
97 Tax uses deceptive advertising
97 Tax uses deceptive advertising. It is no longer charging just $97! There should be an obvious disclaimer that they are not associated with the IRS and are an independent company that offers to help you file a payment plan request form with the IRS.I thought that 97Tax was the company the IRS was now using to file their application. It is not! The IRS still offers the application for free!
Wesley Hodges
September 17, 2021
We did everything they told us to do…
97Tax did respond to us and gave us a refund. I explained that they need to make their instruction and confirmation emails a little clearer. We ended up just paying the bill outright. WESLEY HODGES
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