aarons.com Reviews
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2.7 / 5
Average user rating
84
Total reviews
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aarons.com Reviews
Read real experiences from customers of aarons.com.
Brands may not incentivize or pay to hide reviews.
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tonya houston
April 10, 2026
I had the most wonderful experience…
I had the most wonderful experience (AGAIN) with Ms. Cassandra!!! Her voice, skills, personality and enthusiasm was outstanding!!! So grateful for the opportunity to work with Ms. Cassandra!!!!
DEE WEBB
March 31, 2026
Love this company and have for many years
I have been doing business with this company since 1995 approximately they are great their customer service is excellent I don't have any issues but work with me I have had corporate and read your managers contact name because of my support throughout many years I deal with one store in particular they are awesome I love the delivery people I love the merchandise I've got the men in the past few years and at this point I don't even go to the store I called and talk to the manager and she picks up based on what I tell her I want and they are so excellent I always have the same delivery people that are respectful and kind I absolutely love this place Don't plan on going anywhere else
Misty Kin
March 23, 2026
Aarons had a 20+rating from me and my…
Aarons had a 20+rating from me and my husband Donald worked with us and he is extremely friendly and he has bent over backwards for us everything is well setup and all are nice and respectful. Donald took the time to make sure we had our t's and I's dotted and worked with us all ways
TERRI
March 17, 2026
That 2 stars is because delivery guys…
That 2 stars is because delivery guys were nice. I couldn't decide if I wanted the love seat to a couch. More I figured out how I could use it because I don't just stuff furniture in my house I can't get anyone on thru phone if I do they screen over me hang up on me then get upset when I get mad they want an apology from me the customer before finishing my business with them. They won't then take that account into to get paid. I will just get a coffee table and a CHAIR at Bob's. Thanks for all the hopefully treatment then expecting me to act like an angel I think it's bigotry on their part. That's how it feels. Awful.
Ron Gainer
March 12, 2026
Better inspect furniture you get from…
Better inspect furniture you get from them, they don’t clean their returns as good as the say. They brought us a used, which was supposed to be new double recliner infested with bedbugs then refused to take it back. We had no choice but to disassemble it and found it was full of white dog hair food crumbs and dust. And they still expect us to pay for it.
Renee
March 7, 2026
They are terrible
They are terrible! The staff is very rude! I had my item 30 days, made my first payment, time for my 2nd payment, I was a day late, they started calling me, I returned the call and said I would make my payment in 2 days, the next day, they were at my house saying, “No one could get in touch with me, so they came to my house” I had just talked to them earlier twice that same day! After they left, I called the store, The Rep was so rude, he said “we don’t have any record here Of anyone talking to you”! Then he says, “We will just pick the furniture up”! I said fine”! They are So bad, don’t understand how they stay in Buisness! DONT Ever Use Aaron’s!!
Jeannine Everett
January 17, 2026
Store Manager Rob needs to be fired !!!
My review is about the store manager Rob or Rod I had an issue with an appliance and someone came out to look at it on Wednesday said they would give me a call with options the next day. Thursday came and went no call Friday came and I get a call about a late payment that I wasn't late this was 10 AM so I asked about my repair was told I would get a call back soon. 6:30 PM came and ai called bcs guess what no call. The first guy was nice then Rob talking in background jumps in a call- asks me questions about the first repair I had who came to fix- if you are the store manager is this not in your records? Then tells me they will try enter someone out soon. I asked so I have to contrive paying for something that is broken and no option of when it will be repaired? I asked why I wasn't called back on Thursday as promised or Friday morning why did I have to prompt the calls his answer --- that is the sales manager job & she didn't come in excuse me sir as the store manager everything is your job when your staff doesn't do or is unable to do their jobs the responsibility falls on you. I asked if I hadn't call no one would have called me back since it isn't anyone else job but the sales manager correct he said yes. Poor excuse for a manager if this is how he leads the store is doomed. What manager leads with that's not my job. This helped me out when I was in a bind but I found a brand new set that is being professionally installed in 1 day with 5 year warranty for less than what I still owed on this set. I've dealt with Aaron's for 4 years and until this guy became manager service was great! He will be the downfall of this store
Bernadette Heard
January 9, 2026
Do not rent from this place
Do not rent from this place. The 1 cent down lures you into a contract but as soon as you miss one payment they will be knocking at your door to pick the rental up. Also their website never reflects your correct payments. Your balance never goes down on the website. I was paying on a living room set and put $300 on it one week. The very next week they came knocking on my door for a late payment and picked the living room set up. You will regret doing business with this company! They scam your payments and tell lies to lure you into agreements !
Charlene
December 20, 2025
washer/dryer delivery
Had a delivery today and Joe (Casa Grande, AZ store) was awesome! Very personable and so pleasant. Very helpful, did the job quickly and expertly, alone! No help. If every delivery person were like Joe, the experience would be pleasant for all involved, instead of stressful. Thank you Joe!
TerryL.
December 3, 2025
Beware
I leased a recliner from Jessica in the Melbourne store. I went in circles with her over the price, but thought we had made a deal on the cost. Beware!! I ordered the chair a couple of weeks in advance of when I would need it and was charged a hefty down payment. When my payment came due it did not reflect the down payment. After speaking with Jessica and Heather I am transferred to the manager who informs me the cost is the monthly payment plus the down payment. I was very upset as in my fifty years of doing business down payments are subtracted not added to the bill. Thank goodness the manager made things right and hopefully is training her sales people to make full disclosure of the hidden fees.
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