acerentacar.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,484+ users reviewing ACE Rent A Car. Read verified ratings and real customer experiences on acerentacar.com before you order.
Related articles
2.9 / 5
Average user rating
1484
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for acerentacar.com.
Brands may not incentivize or pay to hide reviews.
acerentacar.com Reviews
Read real experiences from customers of acerentacar.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Ellie
April 6, 2026
Customer Service Needs Improvement
My partner booked a rental with our airfare. During the booking, you are asked your arrival time. We arrived to the ACE counter. The representative looks up the reservation, my partner signs the highlighted areas on the form and puts the deposit down, in which he thought was included during the initial booking. That may have been overlooked on his part. The representative then tells us to wait on the side and she will call when a car becomes available. Approximately 10-15 minutes passed and my partner went to inquire about why the wait is so long, only for the other representative to say that there are no cars and the wait will be about another 30 minutes. This is poor customer service. When a customer has a reservation, such information should be provided. The purpose of asking arrival time during booking is to is to ensure that a car is available for the customer. The representatives need to communicate better with the customers prior to taking their cars to place a hold for the deposit as well as have respect for a person’s time. With so many reviews, via Google search, regarding poor customer service, trainings are needed. No company should want to see the same kind of reviews regarding the service that is provided. I hope this review will lead to a turn around with the customer service experience for both the customers and staff. Peace and blessings to all.
Don Clark
April 3, 2026
We rented a car at the ACE Orlando…
We rented a car at the ACE Orlando airport branch Ben was super helpful getting us into a nice small SUV and it was at a good price that i booked ahead of time. He was helpful with my questions about using my own SunPass toll transponder
Yanni
April 3, 2026
Esteban was very friendly and helpful
Esteban was very friendly and helpful. Fast service.
Keyshlan Aybar
April 3, 2026
Esteban was very helpful and guides us…
Esteban was very helpful and guides us to get the right car for us.
Chase
April 2, 2026
Matt and Esteban were very helpful and…
Matt and Esteban were very helpful and attentive. Car is great for the group. Would rent from them again
Daniel
April 2, 2026
Helpful and courteous staff well…
Helpful and courteous staff well maintained automobiles and a lot of them to choose from making it easy to find the one that fits your personality perfectly.I wouldn't dream of renting from anyone else.
Customer
April 2, 2026
Esteban was very helpful
Esteban was very helpful, kind and professional. Service was great, quick and respectful
Eytan Broyer
April 2, 2026
Thank you max much for your job
Thank you max much for your job
J Flowers
April 2, 2026
Amir is the best there is
Amir is the best there is
Denial Fourcand
April 1, 2026
Rent from another agency
This rental center is a joke, I rented a middle size car like a rogue or similar. I went through 3 cars all in very poor condition, first car had no cushion in driver side seat. Second needed oil and wind shield wiper fluid. Then the gave me a Nissan kick which is a sub compact car. I live in New York an came to visit my 91 y.o mom for her birthday and She has a shoulder and back sever arthritis and was unable to get in and out of the kick without pain. I tried calling the airport 30 minutes before closing but no one answered the phone, then i called customer service only to tell me to call the rental center at the airport and to hang up on me. Stay away from these rude un trust worthy and unprofessional Ace care rental.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).