adagio.com Reviews
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Join 474+ users reviewing Adagio Teas. Read verified ratings and real customer experiences on adagio.com before you order.
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4.1 / 5
Average user rating
474
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for adagio.com.
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adagio.com Reviews
Read real experiences from customers of adagio.com.
Brands may not incentivize or pay to hide reviews.
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Aiden Morgan
March 21, 2026
Really like ordering from here
Really like ordering from here. Never had an issue
Linda
March 19, 2026
I am absolutely in love with the Honey…
I am absolutely in love with the Honey Bush Nut Bread, it is delicious. The great thing about this tea is there is no caffeine, so I can have it in the evening as I am winding down for the day. Received my shipment very quickly.
Pati Rusty Hough Bader
March 7, 2026
Tea and books, what a pairing
I am a romance writer. What is better that books and tea? I use tea samplers as book swag, as well as blend teas to benefit individual charity events where I sign on the weekends.Fast deliveryGreat packagingPopular flavors
J B
February 8, 2026
Excellent tea
Excellent tea! I’ve been a customer for years and am always pleased with the quality of the tea. Camomille is a favorite! It’s better for one’s health and for the environment to have loose-leaf tea. I’ve always received my orders on time and to the correct address. Highly recommend!
Lisa Wright Papesh
January 25, 2026
The teas were fresh and delicious and…
The teas were fresh and delicious and the shipping was fast. I would give five stars but the tea was just thrown in a bigger box just willy billy.
Alexis Moulds
January 16, 2026
Never received my order - no refund either.
I placed an order almost 2 months ago, it some how had the wrong zip code on it, and I never received it and didn't get a refund. I've emailed their customer service multiple times and I keep getting the run-around. The last email I got from them, they told me "You should have put the correct zip code on it in the first place". Wow. I couldn't believe they would talk to a long-time customer like that. I've pretty much given up trying to get a refund. They've lost a customer. I'm done with them.
CyberBrain
January 14, 2026
High quality teas
I’ve been a loyal customer of Adagio Teas for over 7 years, and I can honestly say they consistently deliver outstanding quality.I regularly order a wide variety of teas, as well as tea-drinking accessories, and I’ve always been extremely satisfied. The quality is authentic and genuine — these are real teas made with actual plant ingredients, whole leaves, herbs, and botanicals, not artificial powders or fake flavorings.You can clearly see and taste that these are real products made with care. Everything feels transparent, natural, and true to what tea should be.Highly recommended to anyone who values real tea, real ingredients, and long-term consistency.
Karen Ósk Pétursdóttir
December 30, 2025
Dismissive customer service ruins a great tea shop
I came here to write a review warning people about the awful and dismissive customer service but I can see I'm far from the only one who had this experience.I thought I'd found my absolute favourite tea shop since I adore their teas so much. They truly are wonderful. But I don't know if I'll order from them again after the awful experience with their customer service - literally left a bad taste in my mouth and ruined the shop for me.So the story:I ordered some halloween teas (and more) on October 15th (a little late for intl. shipping, sure! I was prepared for my tea to arrive some time in November and I'd have been fine with that honestly). On Nov 13th still no word though and the package seemed not traceable even still by the carrier.So I sent an inquiry and got the response that their new international carrier apparently wasn't accepting my address but they'd rush an IT ticket to solve the problem asap! This I really appreciated but still wonder why the package just... sat for a month and no one did anything about it?On Dec 1st I saw that the package sat in a sorting centre in a country in between origin and destination and had been there for almost 2 weeks without any updates. So I asked about that and just got a dismissive "It's on its way, here's the tracking number". Like... I know about the tracking number, that's how I know where it is right now? Just want to know if the package got stuck again?On Dec 12th the package was finally in my hands, TWO MONTHS after I ordered (of course at this point it had gotten delayed by Christmas traffic - which wouldn't have been the case, had it shipped sooner).The tea was absolutely delicious... But again, when I very politely inquired if they were willing to compensate me for the ridiculous wait that really took from the halloween experience (again, I did expect to maybe receive the tea in November, but Dec 12... come on!) I got a very dismissive and condescending message saying "The best advice we can give is to order ahead of the holidays. Please visit us again soon!" Like they did not give a single flip. And I was NOT looking for advice?? Maybe just some actual recognition that a loyal customer who adores your teas is asking if you're willing to admit some fault here? Make nice nice? A little discount or shop credit?No. Just a condescending, dismissive "f u" wrapped in fake politeness and followed by a 'Please visit again soon'? Umm no, I don't think I will do that anytime soon.AI response? Maybe. Whatever the case, the customer service needs an overhaul, badly, because they treat customers like idiots (and I see from other reviews I'm far from alone here). I have a hard time picturing myself placing an order there again like an idiot after having been talked to that way.Not that they have a care in the world.
Tricia Goodrich
November 25, 2025
I have discovered the best tea company
I have discovered the best tea company! The name is Adagio and they deliver the absolute best tea I've ever tasted. They have fabulous blends, excellent prices and my favorite that I can not live without- 40 WINKS. I need this tea to sleep it is that good.Try this company if you appreciate tea !
Leon
November 15, 2025
Be wary of Adagio when ordered delivery
I have been a customer of Adagio for 12 years, and the latest customer service interaction with them has made this year my last. I had ordered an Advent Calendar (as a gift) shipped, and Adagio now uses UniUni as their shipping company. As I was walking home, I got to witness the UniUni delivery person stomp on package five or so times, perhaps in an attempt to flatten it to get it through the gate into my apartment. Given the state of the box, I refused delivery, and immediately notified Adagio, including a photo of the damaged box I took. Adagio's customer service did not read my original email, and responded "Thank you for your honest feedback. Glad to hear you received your package, sorry to hear that the delivery was less than ideal." They did agree to flag this to their carrier representative. When I informed them that I refused the package, they told me that despite the photo, despite the description of the damage, and the nature of the order (an Advent Calendar, which are meant to look nice and decorative) they would not take action until I accept the package and photograph the damage in more detail. Ultimately I get that one negative customer experience doesn't matter, but hopefully this is useful as a warning for anyone else who is ordering delivery and wondering how Adagio would react if their delivery doesn't go smoothly.
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