aeroband.net Reviews
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3.7 / 5
Average user rating
104
Total reviews
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aeroband.net Reviews
Read real experiences from customers of aeroband.net.
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Phillip
March 30, 2026
Support that you can really count on
What makes my experience really great is the support team with aero band. My first Guitar never showed up so they sent me a replacement and my microphone which shipped separately was damaged. These guys are replacing my microphone as well and I’m really impressed with their support.
Mike Chou
March 30, 2026
Excellent customer support
The customer support staff was very professional and patient to guide me resolving my issue. Finally, my issue was resolved in couples of days, which is beyond my expectation.
Steve Mcclintock
March 29, 2026
Good Customer service
Was having issues. But was resolved quickly.
Alexander Hamilton
March 28, 2026
AeroBand - Guitar and exemplary customer service experience
I have been playing guitar for some 65 years now. I have a classical acoustic guitar, a 12 String Höfner I bought in bought in Amsterdam back in 1971, and an electric solid body guitar. I saw the AeroBand Guitar demonstrated on Facebook and decided to give it a try. I was absolutely delighted with the design and quality of the guitar and of the case it came with. The sound of each mode of the guitar is great, and the long battery life is appreciated. The plug in microphone is also great with the ability to add echo to enhance my singing voice. I decided in March 2026, to order 2 packs of replacement strings just in case I broke a string and would be stuck waiting for a replacement. I ordered them on 8th March and USPS claimed delivery on 13 March. However they never arrived (USPS later admitted a misdelivery that couldn’t be recovered). I contacted Both AeroBand and USPS, with the following results:USPS investigated, reported an unrecoverable misdelivery, then simply apologised and closed my enquiry.AeroBand reshipped (With no charge) 2 sets of strings on 17 March and this time had a successful delivery on 23 March. What wonderful customer service, not expected these days. I have been most impressed with the AeroBand brand in general. Thank you AeroBand for everything. Alexander Hamilton – Houston Texas USA.
Amazing Mike
March 27, 2026
Great guitar and great service!
Not only is the AeroBand guitar awesome, the customer service is just as great! I found slight cracks in the LED light strip. After I contacted customer service, within two weeks I received a replacement neck at no cost. More than expected and greatly appreciated.
Craig Patterson
March 22, 2026
Just terrible
Just terrible. The drum sticks wouldn't calibrate. My kid's Christmas wasn't what I wanted. I've been calling and emailing ever since I couldn't fix the sticks and can't afford anything to replace my kid's gift. They've had me go back to the post office for a tracking number! Did it, all good, right? Wasn't good enough. Then they wanted pics of a product I sent back a month ago. Forget these folks, and let them know who's to blame for a bad Christmas. It was aeroband, not daddy.
Hannah
March 20, 2026
Great customer support
Great customer support! The team was helpful, responsive, and solved my issue quickly. Really appreciate their service.
rob
March 19, 2026
I was given a pocket drum 2 by my wife…
I was given a pocket drum 2 by my wife as a gift. Unfortunately the adapter was faulty and I couldn’t get it to work. I got in touch with the helpdesk and they responded within a few hours. Immediately offered to send me a new adapter and I should receive it in a few days. Very happy with the level of customer service
M VdP
March 18, 2026
Great midi controller for guitarists
I play guitar for more than 50 years but for MIDI I had to use a keyboard. The Aeroband guitar is not only a great midi controller for guitarists but also a great guitar to take with you with the multiple inbuild sounds and speaker.You don´t need a capo to play along because of the full octave up and down.I had contact with the support department for a minor thing. Their response is quick and thoroughly.
Alan McDonald
March 5, 2026
The guitar should have arrived by…
The guitar should have arrived by today, but hasn’t. There’s no customer service support. Us guitarists get excited about new kit. The frustration and lack of support really spoils the experience. 0/10 so far Aeroband.
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