alienware.com Reviews
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1.5 / 5
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alienware.com Reviews
Read real experiences from customers of alienware.com.
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Yung Fuccboi
April 9, 2026
You're overpaying for proprietary…
You're overpaying for proprietary everything mixed with the lowest quality fans/coolers there are on the market. Their desktops are basically Aliexpress mystery boxes but worse.
Anthony Paolillo
February 19, 2026
spend 4000 on a computer and
spend 4000 on a computer and, MEDIA PLAYER ISSUES, AUDIO ISSUES, INTERNET CONNECTIVITY ISSUES. SOUND ISSUES. hey its great for gaming HEAT ISSUES, PERFORMANCE ISSUES. Dell can eat it.
Erik Pienknagura
December 21, 2025
NEVER buy Alienware/Dell!
This is one of the worse companies I've dealt with. I bought a AW2334DWF monitor one of their most expensive monitors at the time and premium. They come with a 3y warranty, but they will not honor them. The monitor comes with a noise problem either electrical or what they claim from fan. After sending videos and spending weeks trying to explain their "Engineers" said it was a normal noise. I explained it wasn't as the noise was never there before and now it is making it. They didnt care about it, they refused to make a exchange. NEVER buy from them, just look at their reviews, terrible company that doesn't deserve your hard-earned money.
Kevin Fiddes
December 19, 2025
I spent £2,700.00 on a top end laptop…
I spent £2,700.00 on a top end laptop and the support needed for an incredibly poor piece of equipment is outstanding. Updates that completely crash the system. Zero help after 13mths on from purchase.. Typical US service ZERO as the customer is the idiot who bought our scrap.. more FOOL THEM
Peter Rafael
December 10, 2025
Decent hardware. TRASH software!
Their AWCC Alienware Command Center software is absolute trash, ramping up the CPU of any PC like crazy. I tried it on different PCs, both on Windows 10 and 11, and it does the same thing, eating up all the resources in the backend for no reason. How is this still possible? Such a big company can't fix its basic software and make people install such trash on their devices?So the only way to set some custom RGB lights, for example, is to install their trash software, set it, and uninstall it if you want your PC running smoothly. I'm pretty happy with my new Alienware AW2724DM display, but if I knew about their bad software, I wouldn't have bought it, that's for sure.
Michael
December 3, 2025
Spent $1800 on an Alienware desktop
Spent $1800 on an Alienware desktop. They only offer a one year warranty despite the price. I have had the computer for less than two years and it crashes daily and randomly stops processing internet data (on a hard wired connection) so I have to restart the computer to have access to internet again. It's literally an issue every day. I tried uninstalling and reinstalling windows and that just made it so the solutions to these issues disappeared and I have to hard power off the device to fix issues now. It's the most expensive and yet the worst computer I've ever owned hands down. Do NOT waste your money on one. They look great but perform like a piece of junk.
Aleksandrs Jefimovs
November 25, 2025
DON'T RECOMMEND ANY PRODUCT FROM DELL
I received the laptop on November 18, 2025. After installation, I discovered that the Alienware Center wasn't responding to the LED color change and couldn't program the keyboard buttons (the Alienware Center doesn't offer the option to make any changes). I contacted support on November 19, 2025, but they couldn't resolve the issue. On November 20, 2025 , I decided to return the faulty laptop and used the Dell website for a return (they say returns are easy). Today is April 25, 2025 , and I still haven't received the return instructions. Support couldn't help with the laptop issue, nor with the return, but the strangest thing is that they can't even explain the reason.
Ace Shade
October 28, 2025
If there's possible to rate 0 stars…
If there's possible to rate 0 stars absolutely would try not to take in too much internet reviews but here's a experience dell first denied their claim any attempts has to do with their pc went to lawsuit but they go against it and any action taken by them. Then second time when pc broke down they took more than a month and never replied. On second time, they attempt to reply but still keep on insisting its not hardware issues! do not accept any misleading attempts for hardware they do to you, no matter! else risk no PC fixes at all. This dell causes so much problems and defiancy. They attempt to push blame No Matter What
Full Mast
September 18, 2025
I bought an I7 Alienware
I bought an I7 Alienware, now has software problems where upon startup, it says it has to restart due to errors in other programs. After a few startups, the computer runs normal. This is a 1700 dollar paper weight!!!!! Gonna see if Lenova, a China based company may be able to fix this. I dont want to buy outside the USA, give me a reason not to!!!!!!
Mick Payton
August 15, 2025
Alienware 18 Area 51
Alienware 18 Area 51. Blue screen crash when accessing sound options, from when it was first turned on. Dell assist didn't work had to go long way round website. Tech spent ages on it and then told me to do a re-install. After that it couldn't find it's own speakers (sound card/ speaker problem all along) and again Dell assist didn't work. This is in the first 24hrs! Wouldn't offer me a replacement till they had found the problem. Sent it back. Terrible company! Won't buy from them again! Still looking for a laptop.
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