amazon.ae Reviews
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1.5 / 5
Average user rating
601
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amazon.ae Reviews
Read real experiences from customers of amazon.ae.
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Mahmoud Hussien
April 6, 2026
Amazon closed my account and refuse…
Amazon closed my account and refuse refund me because of Courier Scanned wrong return itemEven , prachant Saran refused to help
Saoud Al Noumani
April 3, 2026
always good but sometime i got items…
always good but sometime i got items which sometimes look fake but best thing, amazon have free return so always peace of mind
Mohamad ELNaggar
March 17, 2026
I am noticing a significant drop in…
I am noticing a significant drop in quality of service lately.On requesting a return, I am getting pick up dates up to 3-4 weeks . This was never the case . Today received a totally wrong item. Trying to call customer service several times but no answer ! Seriously considering stopping Amazon usage.
Faveliana
March 10, 2026
PERFECT
Using Amazon for already 3 years since I moved to UAE and can express my feeling with only one word - perfect! Good discounts, fast and good delivery (Without damage), always friendly customer care agents and billions of items for good price. Of course, sometimes you might face to receiving not original items, even if they are being sold as a price of original, but returns are always available and customer care agent will help always. All my cat supplies, electronics, home supplies and a lot other stuff are weekly being delivered by Amazon. Thanks for your work guys and being good at all!
Mus ZAOUI
March 3, 2026
Amazon.ae charged me twice, canceled my order twice, forced intrusive verification, and still hasn’t refunded the protection plan
I am reporting a serious and unresolved issue with Amazon.ae regarding my canceled order 402‑3016589‑5345102.I placed an order for a TV and a 1‑year protection plan. The payment was processed normally, but immediately after checkout, Amazon’s system forced me into an unexpected and intrusive identity verification process (EID scan, video verification, etc.). I completed every step exactly as requested.Despite this, the system canceled my order, and then—without any action or approval from me—charged my credit card a second time. This was a real debit, not a temporary authorization.The order was then canceled a second time, again without any explanation.I eventually received the refund for the TV, but the protection plan has not been refunded, even though it was canceled at the same time. This is unacceptable, as both items were part of the same transaction and were canceled by Amazon’s system, not by me.The only communication I received was an automated message from a noreply address stating that my account review had a “positive outcome” and that I could place a new order. This message does not address any of the actual issues:• the unauthorized second charge,• the missing refund,• the double cancellation,• or the intrusive verification that led nowhere.I am left with no explanation for why Amazon charged me twice, canceled my order twice, and failed to refund the protection plan. I also have no guarantee that my account will not be blocked or restricted again if I attempt to reorder the same item.I am requesting:• the immediate refund of the protection plan,• a written explanation for the unauthorized second charge,• a clear justification for the repeated cancellations despite full identity verification,• and confirmation that my account is stable and will not be restricted again.This situation is far below the standards expected from a company of Amazon’s size, and I hope it will be addressed promptly and transparently.1) A refund was announced, but it has still not been credited to my account.2) Is it normal to cancel (without any explanation) the sale of a TV without including the associated 1-year extended warranty?3) Is it normal that I have to spend 4 days and exchange more than 30 emails just to request a refund? Business practice or scam?4) By delaying the refund, Amazon is effectively using its customers’ money to improve its own cash flow. Shame on Amazon.ae !
Nasser Amin
February 23, 2026
The worst customer service ever . Scam
The worst customer service ever .. when you place the order it says that it will be delivered tomorrow , then the next day you receive a notification that your item has been delivered .. you check the whole house still you can’t find anything .. then if you try find a phone number for customer service still you won’t find it then you will go through the app to contact them .. the only way is to choose the option that says clearly (( your item is delivered but you didn’t receive it !! .. you will find a date for three days later to receive it)) what is the point if they say order now and get it tomorrow or even paying for amazon prime .. what a scam .. you can’t refund you can’t return you can’t do anything thing .. it suppose to be delivered tow days earlier .. but there’s no way to contact anyone
R
February 23, 2026
Pls close amazon asap as outdated…
Pls close amazon asap as outdated company… fooling customers… drivers lying and blaming customers.. waste of time. Pls close this company as cheating and making fool of costumer.. will nvr ever use this lying site any more
Zubair UAE
February 23, 2026
They are worst and even i believe they…
They are worst and even i believe they are involved in fraud and scams by leaking your card information. My card was misused at amazon, scammer ordered using my card, i reported within 5 hours, and they amazingly replied that good is in transit, i requested to freeze the delivery as i shared the proof that its a fraud but they refused. They are involved in scamming and frauds.
Jigna
February 22, 2026
Zero stars. Zero integrity
What is wrong with Amazon?! They give you incorrect information and then tell you to chase things yourself. The customer service have had zero training and don't even know their own policies. Absolutely zero grade service
Malvisco international Meme
February 22, 2026
Amazon is King of E -commence
Amazon is King of E -commence. Time has proven thier worth. Accurate, Flexible, easy to use on all levels.
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