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1.3 / 5
Average user rating
678
Total reviews
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amazon.in Reviews
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rahul sangle
April 8, 2026
Don't buy anything from Amazon i have…
Don't buy anything from Amazon i have really bad experience their customer service also an pathetic it's worst delivery service also a big issue
Kirtida Parekh
April 7, 2026
Poor service
I had ordered pronature brand groundnut made online payment.after that read review so after that I cancelled order that was on 28th March so far no refund is issued.
Yogendra K
April 5, 2026
I purchased a Steam Wallet gift card…
I purchased a Steam Wallet gift card from Amazon.in, but the code provided was already redeemed. Despite contacting Steam Support, who confirmed the code was invalid at the time of purchase, Amazon is refusing to issue a refund. I have spent over 10 days speaking with their "leadership team," and they continue to hide behind a "no-return" policy to avoid taking responsibility for selling a defective product. They are essentially stealing money by delivering worthless codes and refusing to fix their mistake. Be very careful buying digital goods here; if the code is used, they will not help you.
Joshua Dsouza
April 5, 2026
Employing deceptive practices to enhance revenue.
Scam 1: Delivery Failure and Prime Subscription PromotionFollowing a missed call and three unacknowledged delivery attempts, a delivery agent initiated the return of my order rather than attempting redelivery or rescheduling. There was no direct communication provided beyond the initial missed call. Customer support initially confirmed redelivery for the subsequent day, as my inquiry was placed within two hours of the return request. However, on the following day, contrary to the previous assurance, I was informed that the item had already been returned to the seller, precluding any further intervention.Consequently, I proceeded to reorder the item immediately. During the checkout process, an Amazon Prime shipping option offered two-day delivery, whereas standard delivery was estimated to take an additional five to six days. I elected for the Prime option, and my reordered items are now being delivered promptly. This situation prompts speculation as to whether such tactics are designed to incentivize Prime membership acquisitions, particularly considering that the original items were likely at the same delivery station and could have been delivered with similar expediency, irrespective of membership status.Scam 2: "Pay on Delivery" IrregularitiesAn additional charge is applied for "pay on delivery" services. Delivery agents consistently decline split payments (cash and UPI), citing a policy that mandates a single payment method. This practice is perplexing, given the supplementary fee for the service and the customer's prerogative to select payment methods. Furthermore, while I routinely utilize Amazon Pay for transactions and receive refunds from Zomato and Swiggy, Amazon's own delivery partners are reportedly unable to process comparable transactions on the same account, which appears inconsistent.
Safik Iquebal Siddique
April 3, 2026
Pathetic Products (used product received), with no proper return option available, and worst delivery service amongst all the ecommerce website.
Extremely disappointing experience with Amazon. One of my recent orders was already mishandled by the delivery associate (I had to travel 5 km to collect it myself), and now another order is stuck in Guwahati for the last 3–4 days without any movement.This is unacceptable because delivery from Guwahati to my location normally takes hardly 1 day. There is no valid reason for such delays, and it clearly shows poor logistics management.Even worse, there is no proper option to cancel delayed orders, forcing customers to wait endlessly for items they no longer need.On top of that, the previous product I received was used and did not match the listing, and I was asked to go to the post office myself for return.Overall, this reflects a serious decline in service quality, delivery standards, and customer support. Completely unreliable and frustrating experience. Strongly not recommended.
Vanavan Jayaraman
March 30, 2026
The pickup boys run the show in Amazon
The pickup and delivery boys run the show in Amazon. They decide the success/failure of a sale transaction. Only if they decide, a seller can sell a product in Amazon. I am a seller and I have received many orders online. I pack the products, book a pickup schedule and wait for the pickup boy to pickup the product. 9 out of 10 product are not picked up by them. Amazon shares the contact of the pickup boys but they never attend the call. By accident of they pickup then they say it was scheduled to someone else. That someone never turn-up. Moreover they handle the product very carelessly. Eventually breaking the product so that it gets returned. It is high time Amazon does something about the above issues.
Tassu
March 26, 2026
Worst customer service these r all from…wasting our time money
Worst customer service these r all from escalation team n can't solve the problem though the problem is from their own side all r liers n keep transferring the chats n calls to different associates wasting customers time n money I vl report to consumer court now n vl give on all media platforms They did not deliver the product n v customer suffering losses
Chen Zang
March 25, 2026
Order 404-4401978-3518716
Order 404-4401978-3518716 - no delivery done. Fake remark of delivered. My area courier boys in amazon are theives - they are stealing products because delivery is not OTP based. no help from amazon. total money loss
Sachin Badhe
March 23, 2026
Maximum time without delivering item…
Maximum time without delivering item status shows that item is delivered. This things is happening frequently in metro city like Mumbai. When we needs items in specific time considering our function we order it from amazon considering delivery time shows on app but ut never comes in time.After raising complaints it gives us two days time to resolve which is literally a harassment.
Ganesh devnath
March 22, 2026
Unfair Account Block – Zero Transparency and Non-Existent Support
Unfair Account Block – Zero Transparency and Non-Existent SupportI am extremely disappointed with Amazon India. My account was suddenly blocked under the false claim that I have "canceled too many orders." This is completely inaccurate—I have not canceled any orders.When I called customer support to ask for proof or a list of these alleged cancellations, they admitted they couldn't even see that information on their end. They directed me to the "OFM" team, claiming only they have the power to handle account blocks. I have sent multiple emails to the OFM team with no response.It is unacceptable for a multi-billion dollar company to "judge and jury" a loyal customer without providing evidence or a way to speak to a real person. If you value your account and your time, be careful. Amazon’s internal system is flawed, and their support is powerless to fix their own mistakes.@AmazonHelp and @AmazonIn #AmazonIndia, #ConsumerRights, and #UnfairTradePractice.
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