americanframe.com Reviews
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Join 17,172+ users reviewing American Frame. Read verified ratings and real customer experiences on americanframe.com before you order.
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4.7 / 5
Average user rating
17172
Total reviews
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americanframe.com Reviews
Read real experiences from customers of americanframe.com.
Brands may not incentivize or pay to hide reviews.
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Geraldine Davis
January 24, 2026
American Frame is the top affordable…
American Frame is the top affordable choice for framing. Their customer support is exceptional, and they provide a wonderful selection of frames and add-ons.
Robert G
January 21, 2026
Defeated the purpose now that I realize I have to put it together myself
Just purchased my house and I am incredibly busy. Would have gone to get a custom frame made, but I figured it would just be easier to order it.Spent $300 on two moderately smallframes and now it arrives, and I have to put both of them together??Could have spent the same price and just had it done for me. Doesn’t really help me at all.
Dana Murphy
January 11, 2026
Extremely poor customer service
I was stunned at the poor customer service I received from this establishment. I ordered 2 mats online for $90 for a project I was so very excited about, but the mats were unusable as the window opening could have only displayed a postage stamp. I misunderstood their description of the "outer perimeter" of the mats (thinking that this was the window display opening), as it was my first time ordering mats online rather than in person. The individual I spoke with was both snooty and kurt on the phone, and refused to refund the unusable mats, or even to meet me half way to offer a partial refund for the money I lost. Instead, she informed me that she added the correct sized mats to my cart in my account, and that I was welcome to pay--again--to purchase my second set. Real audacity, and very surprising. I said, no thank you, I certainly will not be purchasing a second set from you, I'll buy them somewhere else. Apparently repeat business is not a real priority to American Frame.
Jason Stevenson
November 27, 2025
Quality frames
The frames arrived quickly and neatly packaged. Every detail is in place, the glass is intact, the corners of the frames are well adjusted. This is important to me because frames often come with distortions or scratches when ordering online. Everything is perfect here. The materials are of high quality: the baguette looks durable, the color is even, the surface is smooth. I ordered frames for paintings and photographs, it fits perfectly, the insert holds the picture tightly, nothing slips. The installation is simple, everything is thought out, there are latches, holders and corners for hanging.
Samuel B.
November 10, 2025
American Frame is the absolute best…
American Frame is the absolute best source for custom and ready made picture frames
Maxwell Bannister
September 24, 2025
Misleading promotional pricing and too…
Misleading promotional pricing and too expensive for the quality.
Sarah C.
September 22, 2025
American Frame offers high-quality…
American Frame offers high-quality custom frames with great craftmanship
jms chester
September 5, 2025
Beautiful work
Beautiful work. Fair prices. Great selections. Fast service. I continue to use them.
customer
August 18, 2025
Ordered custom cut acrylic
Ordered custom cut acrylic, and it arrived perfectly-sized and without any scratches. It was packaged securely and with great care.
JH of Hampton
April 3, 2025
Black Nielsen 11 frames - high quality & fine tolerances
I ordered Black Nielsen 11 frames. The result is a high quality frame, made to tight tolerances, with gallery standard protection, that fits my pictures precisely. Some good advice was offered before I ordered to make sure that my new frames matched existing ones. The result is almost indistinguishable from the originals.All in all I am happy with the result and happy to offer my recommendation.
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