astleyclarke.com Reviews
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4.5 / 5
Average user rating
1133
Total reviews
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astleyclarke.com Reviews
Read real experiences from customers of astleyclarke.com.
Brands may not incentivize or pay to hide reviews.
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Reece Pagan
April 7, 2026
I bought this gift for my wife
I bought this gift for my wife, and she absolutely loved it, It did have a problem with it but it was resolved quickly and stress free and new one sent out
Nick
April 3, 2026
Stunning necklace
Stunning necklace, arrived quickly, beautifully packaged. Will definitely buy again.
Shani Tomlinson
April 1, 2026
Prompt response
Prompt response, efficient and very helpful. Bracelet returned quickly repaired.
Claire
April 1, 2026
Whilst I found Asterley Clark to be…
Whilst I found Asterley Clark to be responsive in their customer service I was highly disappointed with the outcome. I bought four lockets for myself and family after suffering a bereavement and 3 years later, the chain snapped out of the blue on one of them. I am aware that other very similar jewellery brands offer a five year warranty so I asked AC to repair my chain under warranty which they said theirs was only 2 years and they offered to repair but the cost was half of what I paid for the entire locket. I was disappointed that AC didn’t have a better aftercare option and walked away feeling like I would go to their competitor next time as I know they would resolve the issue for me. It’s a shame as having bought four pieces in one go and recommending to others who then bought I felt disappointed by the after care.
Mrs Chris Ireland
April 1, 2026
Lovely necklace
Lovely necklace, but fastening still impossible for less dexterous people, could there be a simpler alternative even at a higher cost?
Susan
March 31, 2026
Thank you Zoe you were very helpful as…
Thank you Zoe you were very helpful as I didn’t know if I had made the right decision for my daughter’s 50th birthday but she loved the locket and I didn’t need to return it.
Judy D'Arduini
March 23, 2026
I wanted to order a replacement photo…
I wanted to order a replacement photo for my bracelet locket. I had to contact CS and they emailed me back right away with the instructions. I ordered my photo and had it within a few days. Great customer service as always. Thank you Astley Clarke!
Rachel Peers
March 20, 2026
Great customer service
Great customer service! Polite, friendly, efficient, speed delivery and great product
Farnaz Ziaee
March 19, 2026
I bought a locket for my best friend…
I bought a locket for my best friend but for some reason my first time purchase discount code wasn’t working. Zoe helped me with my issue and was very accommodating.
MH
March 19, 2026
I had an unusual experience when…
I had an unusual experience when ordering a Mothers Day gift for my wife - whereby the order was placed as the money came out of my account - but online it said there was an issue. So I got in contact with the personal shopper for confirmation of the order and informed me that the customisations made were also present. Zoe was very timely in terms of her responses and our interactions were pleasant! Zoe brought piece of mind and reassurance - she also sent over the tracking information for my parcel. Can't thank her enough for everything she did!
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