backcountrygear.com Reviews
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1.9 / 5
Average user rating
5139
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for backcountrygear.com.
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backcountrygear.com Reviews
Read real experiences from customers of backcountrygear.com.
Brands may not incentivize or pay to hide reviews.
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Michael Steiner
January 4, 2026
Bait and Switch. A huge waste of time.
This company sends out notices of great sale prices almost daily, but the links to those sales show almost exclusively full priced items. I’ve been unsuccessful a number of times when trying to find an item that’s actually on sale. The final straw was today. A replay of “bait and switch.”I found a jacket pictured under a banner that says “up to 70% off” When I inquired, I was told there was a certain color and size on sale. Not the one pictured under that banner! The one that I selected was at the regular full price; higher than I can get it for elsewhere!
Manny Tolle
August 22, 2025
Never received
Order not showing up on website . No response from customer service. Tracking # provided FedEx has no record of . Horrible experience .
skyler pixley
October 31, 2024
The worst customer service in the…
The worst customer service in the climbing industry. The incompetence of the team is appalling. After speaking with support FOUR different times, the company cancelled my order without even notifying me. This was after I sorted out the payment issue with support a week prior. Complete waste of time, you’re better off ordering from a company that values their customers time. The only remedy they offered was to replace my order. After wasting hours of my time and waiting TWO weeks for nothing to show up, I decided that it was not worth the headache. Long time customer that WILL NOT be returning.
Logan Ross
June 5, 2024
I just ordered from this website for…
I just ordered from this website for the first time. I found a great deal on scarpa climbing shoes. Everything was easy and smooth. Great emails updating me on my order. I got great shoes for a lower price 😁
Jorn Van Helden
June 5, 2024
The worst returns policy on the market
This company has the worst returns policy on the market. I ordered one item for 190 USD, and the size was not good, so I requested an exchange. They told me that I had to pay for the (return) shipment. Please don`t buy through this company/website.
Dustin
April 23, 2024
Reliable source for outdoor equipment
The website is easy to navigate, offering a vast selection of high-quality gear for activities ranging from mountain biking to snowboarding. What really stands out is their customer service, the team is knowledgeable and always ready to help with product choices or any issues. Prices are competitive and the delivery is reliable.
bela stoll
September 26, 2023
Unsafe climbing gear
I purchased a pair of quick draws and was really excited for some new draws as the dog bones on some of mine are worn out. However one showed up without the rudder carabiner keeper for the rope side and both were manufactured in 2019. This means they are almost 5 years old and according to the manufacture that is half its life span. Contacted Backcountry gear about it and was told they don't accept returns on climbing gear for safety reasons. That was the most ridicules response when they sold me old incomplete gear. They did offer to let me return the one without the rudder stopper but offered no replacement. If your looking for clothes or anything you don't trust your life too. Sure maybe use this company for a sale. If its life saving gear please spend your money somewhere else.
Deb Slater
May 30, 2023
I ordered over $500+ of merchandise on…
I ordered over $500+ of merchandise on May 21, 2023, and the company charged me $1.14 on my credit card. The email confirmation was never received, and I had to call in for status 7 days later. The Care rep was very nice, but it seemed like a scam. I have to call to get my order pushed thru & charged and this is their standard process. If I did not call, they would have kept the charge. Imagine how many others they are obtaining $1.14, and full charge without the goods received. I have shopped online and NEVER had to call in to ask “where is my order and why is there a small charge? Where is the email confirmation, and I received no calls as per your process” BEWARE!
Hazal Yıldız
May 16, 2023
Excellent customer support
Excellent customer support. I have never been more satisfied with another online retailer than backcountry gear. Especially customer service representative Ani Graves has been so patient, kind and helpful. They respond very quickly and the communication processes are very easy. Ani responded to all my emails very quickly. I wouldn’t shop anywhere else!
Jeffrey Smith
April 18, 2023
Lowest price, lightning-fast free shipping, top-notch gear
Backcountry Gear offered an outstanding price on the Outdoor Research Foray II rain jacket. I ordered it on Friday afternoon and received it in my mailbox on Monday, with no extra charge for shipping. User-friendly website, fast service, top-notch products!
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