bankofamerica.com Reviews
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1.4 / 5
Average user rating
3098
Total reviews
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bankofamerica.com Reviews
Read real experiences from customers of bankofamerica.com.
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Tom Dermody
April 13, 2026
Bank of America kids golf program.
I’m writing concerning Bank of America teaming with Youth On Course kids golf program. After joining Youth on Course I have regrets. It’s poorly run and a cash suck. Almost in scam territory. Shame on B of A. If you’re going to do something good for kids Golf you should vet it first and make sure it’s not a scam.
elyas rahimi
April 12, 2026
I had a really great experience…
I had a really great experience everything was smooth and helpful. The banker, Kriscia Villatoro, was awesome and went above and beyond to assist me. Truly appreciated the support!
Heather Thompson
April 12, 2026
Gonna close the card
Gonna close the card. Customer service doesnt answer the phone.
Juan Zayas
April 12, 2026
Terrible Experience
Terrible Experience – Disappointing Treatment Even as an Employee and Long‑Time CustomerI have been both a Bank of America employee and a Preferred Platinum customer for over 15 years, and this experience has completely changed how I view this institution.I attempted to send a Zelle transfer of $8,000 from my Bank of America account to my other bank, USAA. I was blocked because Bank of America enforces a $1,000 Zelle limit. Wanting a temporary increase, I called customer service at 800‑432‑1000 and waited nearly 10 minutes to reach the employee assistance service.When I finally spoke to a representative, I was initially told that Zelle imposes this limit. That is simply not true. I explained that my Chase account has a $5,000 Zelle limit, which I barely use. Only then did the representative admit that Bank of America itself imposes the limit.I politely asked for a temporary increase and was flatly denied. The only alternatives offered were:•A wire transfer, which costs $30 on Bank of America’s side and an additional $15 fee from the receiving bank, or•An ACH transfer, which is slower and not comparable to Zelle.I was even told I could “call back” to see if someone might waive the $30 wire fee—an unacceptable solution for a loyal customer and employee.If this is how Bank of America treats its own employees and long‑standing Preferred Platinum customers, I can only imagine how they treat everyone else.This experience has convinced me to move my banking back to Chase and USAA. Bank of America has become a rigid, fee‑driven institution that offers poor customer service, outdated policies, and no flexibility—even when presented with reasonable requests.I want the general public to be aware of how disappointing and frustrating this experience was. Bank of America is not the customer‑focused institution it claims to be.
Jackie
April 12, 2026
I have been with Bank of America for…
I have been with Bank of America for 18yrs and 11months and after nearly 20yrs they have different excuses as to why they won't give me a credit limit increase on my card score 719 when i applied last it was 698 .One time tgey said because of economic forecast,another said credit lines were close to limits which is an outright lie i keep mine about 18-23% including total credit lines.I received a $1,000.00 credit increase 17 yrs ago and everytime i have tried since they give me generalized reasons that a majority of people can fall up under.Only thing on adverse action letter that was accurate and truthful was that i don't have any existing car loans i forget actual wording but no new existing lines which is true car paid off and i don't want another note yet.Only reason i haven't closed it i don't want my score to drop.I pay my cards off most months.Big company i know that they don't need my little money but customers like myself who pay on time are what keeps them strong. Last time i was late was Sep 2019 almost 7 yrs ago other than that I'm never late.I don't feel like they value their customers .
Lee Gerbitz
April 10, 2026
Bank of America Poor Customer Service
I have been a customer of Bank of America for over 30 years, and this was by far the worst customer service experience I have ever had. It took an entire week just to add a person to the account, and then only another 10 minutes to process a wire transfer.On my first visit to complete a wire transfer from our business account, I found out that even though I originally opened the account with our LLC documentation, I was never actually added to the account. I was told I needed corporate documents and minutes, and that both account holders had to be present at the same time. I went home and spent significant time preparing all of the requested paperwork.I returned the next day, waited 1 hour and 40 minutes, and asked if they could at least begin the process so my wife could come in later during a break to sign. They refused. I then visited another branch and was told the same thing.The following day, I returned to the bank again with all the paperwork and explained that my wife would be coming in shortly to complete the process. When she arrived, we were told it would take at least 40 minutes to complete the paperwork and that we would have to wait. After waiting an hour just to see a customer service representative, my wife no longer had another 40 minutes available, so we asked them to at least process the wire transfer, which they then completed incorrectly.The next morning, I arrived early and was told they had no time and would not even begin the process unless both my wife and I were present from the start.When I told the branch manager I was considering moving my business elsewhere, the response was essentially, “we can prepare a cashier’s check so you can take your money out.” That was shockingly dismissive for a loyal customer of more than 30 years. I have seen this same comment mentioned in other reviews, which only reinforces the impression that Bank of America does not care about retaining long-term customers.Ironically, when we finally returned again together at noon and waited about 30 minutes, the entire process took only about 20 minutes, and none of the paperwork they originally told me to prepare was even required.Very disappointed by the lack of professionalism, poor communication, and complete disregard for customer time.
Jonathan Amato
April 10, 2026
Bank of America is ok bank
Bank of America is ok bank. The benefit is that they have that ATMs and branches everywhere.But if you need some support over the phone they are terrible. Really terrible. But at least when you visit the branch and speak with real people the issue will be resolved. So not so bad.
Barb
April 9, 2026
Very Painful to Get to a Human on the Phone
When you call it is very painful to get a human to get on the phone. It asks what you are calling about so it connects you to the correct department but when finally reaching a human you still get transferred....Another issue: If I have a credit on my credit card I should be able to transfer that myself online into my checking account immediately. I had to call to have that done and it took 10 days of BOA holding my money before transferring. Ridiculous!!!! And if I have two credit card accounts with BOA and a credit on one account, I should be able to transfer that credit to the other card online and not have to call and go through torture explaining to a "non-human" why I am calling. You really need to sophisticate your answering system and your online system also.
Cathy Ritchey
April 8, 2026
Business Accounts Beware of check holds
My business has been a customer of Bank of America's for over 15 years. I deposited a check today and was told there was a hold on the check for two days. What? I have never had this happen and have deposited a lot larger checks than this and it is a check from a government office. They say this is policy - rubbish! Then they should state before the deposit is made. Time to get another bank if that's how they treat loyal customers.
Sharon
April 8, 2026
Bank of America should be embarrassed at their own incompetence.
We have excellent credit - and applied for Norwegian Cruise Line credit card. After following up for the only response to say it was being reviewed for almost 4 weeks, I finally received a letter requesting a phone call for more information. After HOLDING for 1 hour and 39 minutes, an member of the credit Analyst Team picked up the line and disconnected me within one minute. I'm not willing to call again - and will never do any business in any form with Bank of America. Reading reviews on line, they are obviously out of control. To add insult to injury, I get credit card solicitations from them several times a week. I take great pleasure in burning them. Their incompetence also reflects back on Norwegian Cruise Line, who is having their own issues. I don't want anything to do with Bank of America or their credit card.
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