bbqgalore.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 69+ users reviewing Barbeques Galore. Read verified ratings and real customer experiences on bbqgalore.com before you order.
Related articles
1.6 / 5
Average user rating
69
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bbqgalore.com.
Brands may not incentivize or pay to hide reviews.
bbqgalore.com Reviews
Read real experiences from customers of bbqgalore.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Adene Lucas
April 3, 2026
Absolute brutal service and BBQ Galore…
Absolute brutal service and BBQ Galore in the NW Calgary location needs to improve. Timothy our "sales guy" has been promising a quote since we visited the store last Saturday. It's now Friday and still no quote... we called on Wednesday and he promised by the end of the day he would have some numbers, still nothing. Apparently, Timothy is too busy to bother with quoting a patio set, umbrella and fire table worth $8000. We will shop elsewhere based on this lack of service and follow through.
Isabel
March 11, 2026
Single worst customer experience I’ve…
Single worst customer experience I’ve had with an online store. Ordered something, never arrived. Went back and forth with their customer service and took over 2 months and raising a dispute with my bank to get a refund
Karl Clausen
January 30, 2026
Buyer Beware - BBQ Galore ships used/open box items when new items are ordered.
Buyer Beware! I ordered three Wildfire cabinet doors two years ago from BBQ Galore. Two of them arrived in new condition with plastic protection on the black doors. One arrived without the plastic wrap on the doors, which were dirty and had a blemish in the finish. This was obviously an open box/used/returned item. I called BBQ Galore to see if they could do anything about it. They said it was way outside their policy period so they couldn't do anything. They said that since it had been so long, how did they know I didn't remove the plastic protection sheets. My fault for not opening all the boxes to check the product when I received them. Shame on BBQ Galore for shipping an open box/used item for which I paid $600 (for the one door). Lesson learned - open all your packages when received to check for damage or used products since BBQ Galore doesn't always ship new product when the customer orders new product.
Andre A.
May 15, 2025
Best store I've been to for barbeque...
Best store I've been to for barbeque grills and accessories. Customer support was helpful and prices are very reasonable.
James Lepetich
October 20, 2024
Very poor customer service
Purchased a new unit to replace an aging BBQ Galore built-in; shipping information was sketchy, but unit did arrive in good condition and seems to be a good BBQ. I have called at least twice and left messages asking about the covers they sell for this unit and have yet to hear back from them - guess they don't want me to spend more money with them... Really disappointed.Update 11/4/24: got tired of waiting for a response so called one of their 'stores' (that can't ship anything to you) and spoke to a very knowledgeable person that was able to answer my questions; downgraded their rating to 1 star.
Nelson
September 22, 2023
Spent 5k on a new griddle
Spent 5k on a new griddle, very poor communication, very poor follow up, very poor customer service after the sale.Was suppose to install today but came & “dropped off” griddle…. 9 weeks after I was told would be installed.Buyer Beware
Michael Miller
June 8, 2023
We bought a Fire Table and Patio…
We bought a Fire Table and Patio Furniture. Pamela D was absolutely fantastic in helping us and made sure everything was perfect, including the delivery. The delivery team were also excellent!
Amanda J
December 31, 2022
Satisfied customer
Had the product i needed in stock, when other companies did not. It was easy to order, and was shipped immediately. I believe we ordered on Tuesday, it arrived today. Happy customer
Jon Holland
December 15, 2022
The customer is not right
Dropped 3300.00 on a pizza oven cart. It was delivered and set up yesterday. Tipped the delivery set up guys, gave them soda only to find out later in the day that the knob that controls the propane is damaged and or inoperable. To make a long story short...I lost my s..t talking to the Encinitas store. I wanted someone to come out to repair or replace today. No can do. Told them to come and pick it up and give me a refund or send a new one. They seem fine with picking it up. Of course, I haven't seen the money yet and I suspect I'll get hosed on that as well. An example of laziness because they can. The delivery set up guys should carry a propane bottle to ensure that it works prior to leaving.
Greg
August 17, 2022
I purchased an "Arresto Pizza Oven"…
I purchased an "Arresto Pizza Oven" from BBQ Galore Hervey Bay. I asked a question to some old dude behind the counter who couldn't get up to save his rear end. He was so rude and totally of the planet when it comes to customer service.I later found out he was the owner. My "Arresto" stopped working after 12 cycles of cooking, 15 minutes per warm-up 60 seconds cooking. A total of approximately 3 hours at full blast. It did the job really well. I returned it to the store as it had stopped working.After 1 week in the store, I phoned to find the "low-down" on how my Pizza oven was progressing. Apparently, the owner is the only one who knows how to fix the issue, or does not allow anyone to go near it, and I don't know if this guy is certified to work on Gas Appliances like this, it's not just for any jack of all trades to undertake. The issue is the flame goes out once the knob is released from ignition. I suggested the "Flame Failure protection device is kaput". They have suggested they will "Canabalise" a woking unit (Floor Demo unit), and replace the burner complete. I have an Engineering background and I really don't think this will work in the long term. There is a problem with the Flame Failure unit and BBQ Galore guys know it.Anyone looking for one the these units should be wary, i do not trust this company. and it will not be the end of my problems. I have to wait for the owner to return to the store, he attends only a few days a week, so say no more, I will never buy from a BBQ Galore store again.Pay extra and buy a Gonzie!Really Poor service!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).