bbqguys.com Reviews
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3.4 / 5
Average user rating
610
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bbqguys.com.
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bbqguys.com Reviews
Read real experiences from customers of bbqguys.com.
Brands may not incentivize or pay to hide reviews.
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David
March 27, 2026
All the help BBQ Guys gave me on my…
All the help BBQ Guys gave me on my Camp Chef pellet grill was fantastic. They made shopping and buying one a fun experience!!
RockmanCentralBob
March 27, 2026
False promises
After telling the sales agent that I just cancelled an Amazon order for the same grill because it wouldn’t not be delivered while we were visiting our daughter, she assured me it would be delivered in 4 days, which would be 2 days before we leave. Now, it won’t be delivered until 2 days after we leave. I don’t think you can trust a company that will say anything to get a sale and not live up to set expectations. They could have requested express shipping, but would not.
Patty
March 25, 2026
Ryan was fantastic
Ryan was fantastic, great customer service. Knows his product. Thanks again Ryan
Jordan Yelverton
March 19, 2026
I purchased two premium products from…
I purchased two premium products from BBQGuys—a Titan G300 Series 55” outdoor TV and a gas grill—and unfortunately my experience has been very disappointing.The TV was purchased during a patio build and remained in its original packaging for about six months before installation. On Christmas Eve, when I powered it on for the first time, there was no power. I carefully removed it from the mount to check connections, and while handling it normally (no drops, no extreme temperatures), the screen cracked where I was holding it. I’ve handled and moved multiple TVs before without issue, including others in the same location, so this was surprising for a product marketed for outdoor durability.When I contacted BBQGuys about warranty support, I was told the damage must have been caused by dropping the TV and that it would not be covered. This was not the case, and I was disappointed by the lack of willingness to investigate or stand behind a high-end product. I’m now left paying out of pocket to repair a TV I never got to use.Additionally, the gas grill I purchased has a burner that does not ignite properly and must be lit manually each time, despite being brand new.Overall, for the premium prices charged, I expected much better product reliability and customer support. Based on my experience, I cannot recommend BBQGuys.
Gretchen
March 19, 2026
I was looking for a specific grill cover
I was looking for a specific grill cover and found it on BBQGuys.com. I had usually ordered items from amazon but I no longer want to support Jeff Bezos. I needed it fast but I took a chance on BBQ Guys and It was shipped and delivered just as fast. For the same lower price! and no shipping! It arrived when promised. And I am extremely pleased. I will highly recommend BBQGuys.com.
Bob Ing
March 18, 2026
BBQ Guys
Excellent professional. knowledgeable customer service. The bbq equipment was fairly priced, The follow-up prior & after delivery was rt on target.
Gregory Hall
March 14, 2026
No pressure sales
No pressure sales, quick and easy quoting and a friendly atmosphere.
Rafael Rodriguez
March 10, 2026
Complete waste of money
Do not use this company. They have the worst customer service. They failed to send me an item on my order, and unfortunately on installation day it was passed the 30 days I had to do anything about it. I had to buy that separate piece and was charged for their mistake. Additionally, they sent me the wrong piece and delayed my entire project. If you care about your project and your money do not use the bbq guys.
Joshua Riley
February 15, 2026
A $6k order was laughed at!!!
Unprofessional. Inability to proved basic things. Ran by amateurs, who have no really talent in life, but just buy things and resale them. They won't even put together the equipment for an extra charge?!!!! LOL! What a joke! I guess $6k in one purchase is nothing to these people.
Steve Rupert
February 14, 2026
Delivery delay
Order was placed on 1/31. Email received on 2/2 that my order was shipped. No activity on that until 10 days later and now the ETA is 18 calendar days from an order that was supposed to be 5-10 days. This is impacting my project schedule.
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