beistravel.com Reviews
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1.8 / 5
Average user rating
228
Total reviews
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beistravel.com Reviews
Read real experiences from customers of beistravel.com.
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Ilissa Skinner
April 5, 2026
Great quality and fast delivery in my experience
Luckily I didn’t have a reason to deal with customer service, so my comments are based on quality, ordering and delivery. I ordered the commuter backpack and an array of accessory bags like the mesh pouches, cosmetic and tech bags. I actually am very pleased with the quality. This backpack is very sturdy, the zippers feel heavy and smooth, and this particular backpack is weather resistant nylon, which just kept my laptop and iPad completely dry in a downpour. This particular backpack feels astoundingly light on my back. If I pick it up by the handle it’s heavy in my hands but magically in my back it feels 1/3 of the weight. For the accessory bags, they are made of thick materials. The cosmetic bag is a sort of waterproof material too, thick and a securely closing zipper. The mesh bags are super surprising- they feel very strong. I’m not scared of them ripping if they get caught on something. The tech bag is nice as expected, more of canvas material, I’d guess not quite as durable as the other items but still great. I got a slim card holder and the passport holder, but very thick material and straps. My only nitpick feedback would be to see a couple more small pockets in the backpack, but that’s a personal preference and doesn’t affect my opinion on quality. Delivery was fast, tracking was accurate. Things weren’t packed in a high end box, and rather in a shipping bag. While it’s not as luxurious for an opening experience, I’m glad it was in a bag because it was raining when it was delivered. Ordering online was easy, and I was able to find discount codes for 20% off which was a huge help. I’ve hunted for and ordered many backpacks and work bags in my lifetime- this met my expectations and in my opinion, is decently priced. I just ordered a different bag from another company at a higher price point and sat at half the quality by my judgement. If I experience any issues in the future with quality or service I’ll come back and update.
BB
April 1, 2026
I ordered a product on sale and went to…
I ordered a product on sale and went to return it and learned it was not returnable....even though it was still offered at full price on the site. I questioned their customer service stating nowhere did it say it was not returnable and this is what I received...note they let me know it was not returnable AFTER I purchased the item!!!--------Please note that items purchased during our Archive Sale are final sale and cannot be exchanged or returned. This information is included at the bottom of the confirmation email you received after placing your order.--------Horrible business practice. Will NEVER buy from them again
Molly Bryan
March 30, 2026
just received another email "You will need to process the return through our website. We cannot complete this process on your behalf." I have been attempting to go through their website...
I have ordered several bags from Beis and am pleased with the design...BUT their customer service is apparently nonexistent or TERRIBLE...another reviewsays it is "CRAP", and I agree. I ordered 2 weekender bags in the wrong color...I have attempted several requests for a return label and gotten the same run around...I have sent pictures of the unopened bags twice and gotten the repeat email to send pictures. I cannot get the return portal to go beyond "back" whichdoes nothing to continue the return process. I am asenior citizen and not very tech savvy so this experience is making me increasingly angry.
Vancouver is a sad place to li
March 27, 2026
DO NOT ORDER FROM THE BEIS
DO NOT ORDER FROM THE BEIS. they sent me damaged item, and the other item they sent also not as described from the website, but they refused a return due to its warehouse sale. A warehouse sale doesn't mean you can send me damaged item and not as described item. DO NOT ORDER FROM THEM!!!
Candace Hougland
March 27, 2026
I made a comment yesterday that my…
I made a comment yesterday that my zipper broke on my bag and they said it was wear and tear giving one star. I can’t find that comment so starting a new one. They messaged again giving me credit for another bag and they have a great selection. This just turned me into a regular customer. Thank you!
ginny
March 25, 2026
Beis travel
Beis travel. This is supposed to be a high quality luggage line, and is priced that way. I intended to build my luggage set with them. I bought the carry on suitcase last year and was satisfied enough to recently purchase the weekend backpack to match. The colors of the two pieces are completely different. To have such color variations in different pieces within the same set is completely unacceptable. I tried to return or exchange the backpack and was told that because I bought it during a sale that it was not available for return or exchange and just said they were sorry. I now have 2 pieces of luggage that don't match and Paid over $400 for them. They did not offer options to make the customer satisfied and that is also completely unacceptable. Do not buy from this company. There are plenty of high end luggage companies to choose from, and I bet the colors in their luggage "sets" actually match. Don't and I repeat DON'T buy from this company.
Mary M
March 25, 2026
Terrible company for customer service
I'm totally upset with a company that I recently started doing business with. Beis travel. They sell luggage. I've purchased quite a bit of it over the last few months. I referred friends and family to them. Enough purchases so that I am a VIP and have earned a LOT of points. However, today was the last straw. I like their luggage, but their business tactics are terrible. They have encouraged me to cash in my points on something from their inventory on numerous occasions. However, every time I try to do that, there is some excuse why I can't. If there's a sale going on, I can't use my points. I even waited until this latest sale was over and tried. That's when I found out that I have to purchase $75 of non-sale items along with redeeming my points. WHAT!?! Besides, the points expire after 6 months if you don't purchase something else. I've already lost 800 points because of that. Then today, I found out that the luggage that I bought as a gift and tried to cancel less than 24 hrs after purchase wasn't cancelled because it wasn't within AN HOUR OF THE PURCHASE. I was trying to cancel it because it was a duplicate of what my daughter-in-law had purchased. On top of that, I can't return it because of the "fine print" which says that it is a"Final sale".DON'T DO BUSINESS WITH THIS COMPANY - BEISTRAVEL.COM!I honestly doubt that they honor their warranty either, but I sincerely hope I don't have to find out.
Rebs Bot
March 13, 2026
Refund never received, still waiting
The products are actually well-made and high quality, the issue is the customer service.I had ordered 2 products from the US store and had to return them, but I never received a refund despite receiving a confirmation email that the items were received in their warehouse.Several weeks later I checked in and was told it was an issue with their payment processor, but I wish I had listened to other negative reviews here about refunds!If I hadn't reached out there is a 0% chance I would have received the refund (which I still haven't). I then started a claim with Paypal and was then informed by Beis customer service that they couldn't process my refund directly because of this open claim and that it could take up to 75 days.I am still waiting for my refund and I placed the initial order almost 2 months ago. I would give 1 star for this experience, but I gave 2 because I actually do like the product I ended up ordering from the European store.
MC
February 11, 2026
Do not trust this company
Do not trust this company with your money.I purchased two Christmas gifts and returned one immediately. Beis confirmed receipt of the item at their warehouse on January 6th. It is now February 10th, and despite the return being processed over a month ago, they refuse to issue my refund.Their excuse? A "technical issue" with PayPal. It’s funny how their PayPal integration worked perfectly when they were taking my money, yet it’s suddenly "broken" now that they owe it back.I have reached out multiple times and even offered to accept a check or an alternative payment method just to resolve the issue. They flat-out refused. Their customer service and finance teams are hiding behind canned scripts rather than actually solving the problem.Bottom line: Beis has my returned merchandise AND my money. At this point, it’s not just poor service—it’s theft. Save yourself the headache and shop elsewhere. I will never buy from them again.
claire “claire” harbour
February 9, 2026
THE WORST ..
THE WORST ... LET ME REPEAT THE WORST.LITERALLY ON MY FIRST TRIP I WAS SO EXCITED ABOUT MY NEW BEIS LUGGAGE AND THE MATERIAL HOLDING THE ZIPPER IN PLACE WAS ALREADY FRAYING BY THE TIME I GOT TO AIRPORT AND WHEELED IT ONTO THE LUGGAGE BELT. HONESTLY I ACTUALLY THOUGHT BEIS WOULD HONOR THEIR WARRANTY GUARANTEE BUT BECAUSE I PURCHASED LUGGAGE FROM BLOOMINGDALES THEY TOLD ME SORRY, BUT NOT REALLY SORRY! I
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