benq.com Reviews
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4.2 / 5
Average user rating
241
Total reviews
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benq.com Reviews
Read real experiences from customers of benq.com.
Brands may not incentivize or pay to hide reviews.
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Bossus Nawfel
March 30, 2026
good response from thei support team
Good and fast response from thei customer service to answer my questions before considering buying one of their product
Shantanu singh Parihar
March 28, 2026
I bought benq monitor and it’s in…
I bought benq monitor and it’s in warranty only 3 months old stop working screen got blank when called the technician he came and told that it’s damage unprofessional the screen stop working automatically but he is saying that it damage by us never by benq monitor as we thought to buy two more monitor but now after this experience with benq we will never buy any product from them worst brand and product
David
March 26, 2026
BenQ, A Great Company
I have 4 BenQ computer monitors for my various computer set ups which are extremely good machines. I recently had a problem with one monitor which stopped working late one afternoon and eventually I decided to contact BenQ Customer Care Team in the evening. I immediately received an automatic response giving me a Case Number. This gave me confidence that my cry for help was not going to be ignored as sometimes these calls are with other companies. I was emailed early the next morning by Elcent who was respectful, polite and gave very good advice which proved effective in getting the monitor working again. (It was a mistake on my part and NOT a monitor fault). On reporting back to Elcent that all was working well again I received a very polite email back thanking me for the update and to give re-assurance that they will always be there to help. A wonderful response as well as a great product.
Gijs
March 14, 2026
This is great
This is great: a company that actually answers the telephone and helps untill problem is solved!
heer AA Kremer
March 10, 2026
Quick and adequate reactions
Quick and adequate reactions. No general remarks but really effective on the topic.
Sun
February 18, 2026
Fast response and good information
Fast response and good information! They helped me out.
Alin Ganea
February 13, 2026
I've purchased a Benq TK710 projector…
I've purchased a Benq TK710 projector and it's unable to reproduce blue colour when HDR signal is fed to it, basically everything blue becomes purple. This model also has the worst image noise I have ever seen in a projector, darker scenes are unwatchable due to visual artefacts dominating every shaded colour. The projector has been sent to Benq service partners in Romania and the official response is that it's normal and that's how the projector works. So i've spent 1500 euros on a projector that can't reproduce blue colour in HDR and it's "normal". Absolutely ridiculous Benq, I do not recommend this company to anyone, just keep away. Update: Benq's service partner in Romania updated the projector's firmware to v2.0 from v1.01 and the speckle issue has been improved close to perfection, enough that it's no longer an issue unless you get very close to the screen. HDR still problematic, with blue skies (for example) replaced by light purple. I've been also contacted by Benq themselves who have taken over the case. Currently waiting for their help. I'll update my review as the situation evolves, I'm pleased by Benq's efforts and attention to the matter. Final update: Situation has been resolved by Benq, I'm very pleased by the way they managed my case, a combination of physical intervention and clear communication. I now have an excellent projector with a jaw dropping image quality, very bright image, sharp, with eye popping colours, and it's amazing that such a small unit can look so good. Thanks Benq!
aaaaaaaaaaaa
February 11, 2026
Amazing service
Had a very rare manufacturing faulty issue with my monitor, I found the website to make a request for a repair/refund and then proceeded to call the customer support line, the person on the support was super understanding and helped me with every step without any troubles and was also very patient. Same day I'm getting the replacement shipped out and going to return the faulty one to the UPS driver in exchange, keep in mind this all happened around 3 weeks after I already got the monitor.10/10 customer support and 10/10 monitor quality, very simple plug and play, best choice for aspiring competitors in gaming monitors for sure. Also always keeping up with the latest technology and every new monitor is always a noticeable improvement from the last
IT
January 28, 2026
Excelent service from George
We have an old presentation screen that worked good, but the remote did not work anymore, we could not find an replacement anywhere but George did his best and found a replacement for us.
John Creaton JGC
January 23, 2026
I had to cancel and reorder a product…
I had to cancel and reorder a product as I wanted to upgrade my original order. The ordering system doesnt not allow a cancellation of an order so it was a manual process via customer support which was handled very efficiently.
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