big5sportinggoods.com Reviews
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2.0 / 5
Average user rating
38
Total reviews
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big5sportinggoods.com Reviews
Read real experiences from customers of big5sportinggoods.com.
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Stretch Armstrong
March 20, 2026
Poor customer service was treated like…
Poor customer service was treated like I was a thief following me around the whole store.
Anthony Padilla
February 12, 2026
I recently went into Big 5 in Espanola…
I recently went into Big 5 in Espanola New Mexico and spoke to the manager first name Josh about a sale on a 870 12 gauge shot gun. I had him hold for me and I would be in within a couple of days to purchase the riffle. The very next day I called in to verify if he was in because he informed me that he is the only one in the store that can sell firearms. I called the store numerous times and left a message for him to call me back in regards to the sale of the riffle no one picked up the store phone or returned my call. I went into Espanola a 20 mile drive from where I live in hopes that the manager was in so that I can purchase the riffle. He was in but said he was too busy to make the sale. The cost of the riffle was just under 400.00 hundred dollars and by the foot traffic of this facility I could not believe that a store manager who should be showing a good example to his employees let this sale go out the door. Being a business owner and have employees I cater to my customers and would do everything in my power to please my customers since customer service is why I am still in business for over 20 years. This manager is a poor excuse as a manager for setting a positive example for his store employees. If Big 5 corporation was smart it is my opinion that they need to find better managers to manage their stores because its only a matter of time that they go out of business 400.00 hundred dollars is not a lot of money but by the foot traffic that this store has I doubt that they make that in a day on top of paying employees and keeping the lights on. I will never go into this establishment again and I will pass this bad experience to all of my friends and family. Unsatisfied Customer.
A Not Okay
February 12, 2026
I should have realized upon entry to…
I should have realized upon entry to the Long Beach PCH location when a sign read“Run all the way” mind you I should have done just that andwent away
Jerry Hughes
August 30, 2025
Bait and switch
Bait and switch on add items and poor customer service. Manager was rude and arrogant. There is a poor selection and did not honor sale prices as posted in the pictured ads.
Jason McGinnis
June 15, 2025
Absolutely terrible customer service
Absolutely terrible customer service. Went out on Saturday at 4:14 PM and waited at the binocular counter for approximately 10 minutes. Nobody ever came. I asked the employee how many employees were working today. He said oh about five. I only saw two in the store and there were only one other guest besides me in the store. Where is management? Seriously thanks for this cause now. With customer service like this it’s almost impossible, not to go to Amazon.
Dennis Kowalski
April 14, 2025
Piss Poor service
Associate was demeaning
Michael
April 13, 2025
customer service poor
I was in Olympia store on Cooper pt road.i was looking for track pants. The store in Seattle had them.I asked to receive a picture of interior linen of the pants. Between both of these stores,my family and waited over an hour to receive this picture by email. The tall young lady was helpful, the young man was helpless and didn't know what to do and was hiding in back of the store not helping other employees or customers. Someone needs to check this store for efficiency. I will not recommend this store to anyone. I would like to speak to management about customer service helpfulness Sending picture over the phone is my situation here.
FORREST EHRET
February 20, 2025
I visited the store in West Valley City…
I visited the store in West Valley City today to get a support for my ankle, the young girl that waited on me didn't know exactly what to recommend so she said that she would get the manager. The manager (Eric) came right over and couldn't help me enough. I'm 77 years old and have never in my life been treated so good. That was the 1st time that I have been in a Big 5 store and I'll guarantee you it won't be the last time. Someone in your company needs to call and praise Eric for working for Big 5. Just a great person. Thank you Big 5,
Dani
September 6, 2024
Slow order
Ordered shoes on 8/31, SIX DAYS AGOThey took the money out on 8/31 and it was pending for days on my debit card, then apparently the authorization dropped off and I didn't know. They drafted it again yesterday, which caused huge problems at the bank. Shoes have been paid for and order has still not been shipped. Might be a scam. Don't use this company if you need anything fast. I could have gotten a shipment from China by now
Ezell D. Audra
September 4, 2024
**⭐⭐⭐⭐⭐ Amazing Store Experience!**
**⭐⭐⭐⭐⭐ Amazing Store Experience!**"I recently visited Big 5 Sporting Goods, and I was thoroughly impressed! The customer service was outstanding—everyone was so friendly and eager to help. The store was clean, well-organized, and had a great selection of products. I found exactly what I was looking for, and the prices were very reasonable. The checkout process was quick and efficient, making the entire shopping experience seamless. I’ll be returning and highly recommend Big 5 to anyone looking for quality products and excellent service!" And a special SHOUT OUT to Kendall at the Big 5 in West Seattle...
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