bladehq.com Reviews
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4.6 / 5
Average user rating
745
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bladehq.com.
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bladehq.com Reviews
Read real experiences from customers of bladehq.com.
Brands may not incentivize or pay to hide reviews.
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Tom M
April 11, 2026
Returned pocket knife due to weak detent
The pocket knife I purchased had a weak detent. Since it was a $300 knife, I felt like I shouldn't have to take it apart and adjust it myself. Not to mention not being able to return it if I scratched or messed up the knife in the process.So, I requested to return it. BHQ promptly authorized a return and a return shipment label. As soon as they received it, they emailed that my refund was being processed.The return experience was as stress free as possible. Awesome!
Michael Feder
April 8, 2026
5 star customer service & inventory
The customer service is as good as it gets. If you have an issue or just change your mind, they are great about it. I've become a serious repeat buyer- because they have the inventory and they go an extra mile to accommodate. I'm a serious collector, and they are the #1 place I buy from now.
Josh
April 8, 2026
Cloey E
Cloey E, was great to work with a made the process easy.
Salvador Enriquez Trevino
April 8, 2026
Great customer service
Great customer service. Keep up the good work. Awesome company!
Kevin
April 6, 2026
Return/Sale Price
I had a question concerning a return, and wanted to know if I could still get the sale price on another knife, and she said yes. Alyssa T. is the greatest!
Eric
April 2, 2026
SO GLAD I FOUND BHQ (Kim's the best!))
What made my experience great today was (and always has been) the support from BHQ. Shout out to Kim who squared me away. As a retired Army veteran and knife fiend, the people at BHQ are even more incredible than the knives I get. If you ever doubt purchasing here instead of the go to you may have, stop yourself. BLUF, trust them!
Jacob Hardt
April 2, 2026
It smooth and awesome
It smooth and awesome
Brandon Cornett
March 25, 2026
Blade HQ has awesome customer service.
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing through BHQ especially for new buyers that may be concerned with spending $$$ on blades people didn't know could cost so much. 😛BHQ definitely brings peace of mind with the purchase and their willingness to be real cool and helpful with the customers.
Dane Rodgers
March 23, 2026
Horrible customer service
Horrible customer service. Claimed they canceled my order yet I received a tracking number minutes after inquiring about cancelation. I want my item or I want a refund. Mrs.Dallas is not very helpful at all.
DY H
March 19, 2026
Untrustworthy merchants
The received product had some defects, so a return was processed. However, my $25 fee was deducted. The website's return policy clearly states that returns are free of charge, which is very disappointing and frustrating. I will never purchase any products from this company again. A company without credit.
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