bluebella.com Reviews
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3.4 / 5
Average user rating
5897
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bluebella.com.
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bluebella.com Reviews
Read real experiences from customers of bluebella.com.
Brands may not incentivize or pay to hide reviews.
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Elizabeth
April 3, 2026
Return Process Experience
Articles of clothing are gorgeous. I struggled with fitting & size on a few of the pieces had to do a return. There was some back-and-forth tracking down the return package, but the team was incredibly helpful always responsive. Will definitely order again.
Hope Rosenberg
April 2, 2026
Their items are beautiful and nice…
Their items are beautiful and nice quality. I had an extremely delayed response from customer service about a return and took several tries over a month to get through to them; however they finally sent a lovely email and the return. I would buy from them again but know they can be hard to reach if there is an issue. Love their products.
Rob
March 31, 2026
Excellent service and beautiful…
Excellent service and beautiful delicate but supportive bras that go up to larger band sizes which is great.
Gwen McMullen
March 31, 2026
The item I purchased online was not available
I chose an item and paid for it, requesting express delivery. The day before it was due, I was told it wasn’t available, which I find unacceptable for an online sale.
Angela
March 31, 2026
Shockingly high return fee - slow refund
I’m very disappointed with this company! They charged me €9.20 for a return just because the size wasn’t right. Other retailers only charge €1–2 for returns, but they charge €9.20 because They are compensating for their logistics inefficiencies (i.e. not operating a warehouse within EU) still it is anything but (EU) customer friendly.
The Mint Man
March 31, 2026
Been trying to return something.
Been trying to return something.The Contact Us goes nowhere.I can't log in to my account.
Mrs Halfpenny
March 30, 2026
Terrible experience poor quality and fit
Terrible experience. Poor quality of goods. Appalling customer service and I won’t be shopping here again!
L A
March 26, 2026
Good luck getting a refund
Refunds take weeks/months to process even if they receive the good back within a few days. They use AI bots to respond to your emails (which also takes them weeks to get back to you for some reason) so you have to repeat the same issue(s) over and over again. In the end I had to resort to a chargeback as I wasn't even sure I would hear from them again. Honestly such a shambles of a company.
KT
March 26, 2026
Poor customer care
Awful customer care. Returns were sent 2 months ago, company can see goods were returned but seeing the delivery as “still in transit” so refusing to refund me “while they investigate”. Took 2 weeks to even get an email from customer care. Avoid like the plague Edit: to be fair and balanced the refund eventually came. Upgraded to 3 stars.
Carol ann
March 26, 2026
I purchased a beautiful white lace…
I purchased a beautiful white lace basque for my daughters wedding I gave it to her she was delighted unfortunately I ordered the wrong size I had ordered weeks before I gave it to her so was over the 30 days to return I emailed Bluebella and they were amazing they understood and swiftly let me return the basque and order a smaller size I was so grateful as was my daughter the return process was quick and easy I wouldn’t hesitate to purchase more goods in the future thank you blue Bella perfect response
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