bluemercury.com Reviews
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2.6 / 5
Average user rating
89
Total reviews
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bluemercury.com Reviews
Read real experiences from customers of bluemercury.com.
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Phyllis Green
January 30, 2026
Thumbs up for Hanna at the Ft.Worth…
Thumbs up for Hanna at the Ft.Worth store! She was extremely kind, helpful, and very informative. We will definitely be loyal customers from now on. Thank you Hanna.
MJH
January 24, 2026
Placed two multi-item orders in the…
Placed two multi-item orders in the past two weeks, and it was a fantastic experience both times. My orders shipped the next day, and were delivered in two business days. Everything was packed well (some items were pretty fragile), and all items were fresh. Tracking the orders was easy on their website, and the rewards program is great. I like to stock up when they have sales, especially, because they usually have a 20% discount. Not only do you get a great discount, you earn points that turn into $ for future spending. Overall, this was an amazing experience!
Jane Herrick
January 3, 2026
I would absolutely opt for zero stars
I would absolutely opt for zero stars. I had a miserable experience at the store in East Hampton. After being told by the store manager that she would exchange a product for a different one, I drove home to get the unsatisfactory product. When I returned to the store the manager told me she couldn’t help me because she had to go to lunch. I waited patiently in the store and when she returned she said she couldn’t help me and absolutely denied her previous offer. The entire transaction (from original purchase not being scanned properly) to being misled were infuriating. I called Customer Service and at the end of a long back and forth and being put on hold the service person told me that they were only authorized to resolve online purchase issues! I asked why I hadn’t I been told that immediately and not wasted 45 minutes. I don’t know what corporation owns this retail outlet but they should sell it off and take a loss just like I had to.
clarissa oconnor
December 24, 2025
Looks like it’s a trend with bad CS
Looks like it’s a trend. Terrible customer service. Once they charge and ship. They don’t care if package is arrived. They tell me call UPS. That states package was damaged. UPS tells me call vendor that they were told it was damaged.
ShoppySaver
December 20, 2025
Horrible customer service and support
I ordered a Dyson Airwrap from this site for the first time. The seller shipped the item via UPS to the address I provided, but the package was never delivered to me.After contacting their customer service by both email and phone, I was told they would not investigate the issue. Instead, they claimed they are not responsible for missing packages and that I should deal with UPS directly. This is completely unacceptable. When a customer purchases a product, the seller is responsible for choosing the shipping method and ensuring the item is successfully delivered. It is their obligation—not the customer’s—to investigate delivery issues and resolve them.Based on this experience, I will not be doing business with this company again. I strongly advise others to avoid this site, as their practices feel unreliable and untrustworthy.
Kim Bramlett
September 16, 2025
I have the privilege of being able to…
I have the privilege of being able to frequent both stores in Austin, Texas. The staff in both stores are kind and talented and have fun personalities. They make it a joy to shop in their stores! Go see them!
Bethany Holzer
July 19, 2025
I am a Sapphire rewards member
I am a Sapphire rewards member, and am so disappointed in them lately. Last month, my order was canceled days later for “insufficient product.” After this I should have known better than to order anymore online. Placed another order that did ship, but I just received it without any samples (both of which I selected/wanted). Get it together Bluemercury. You have a TON of competition (all of whom have up to date stock information, actually send samples, and have better rewards programs), and your e-commerce service is atrocious.
Janice Blouin
July 13, 2025
DO NOT SHOP HERE
HORRIBLE. I spent over $500 online and one of the products was missing from my order. Not a big deal, right? Well, I contacted their customer service department who informed me that the product was NOT AVAILABLE and yet I WAS CHARGED. I didn't receive any communication alerting me to this issue. In fact, I would have never known if it wasn't for me reaching out. To make matters worse, they shrugged it off with a stock response and offered me a laughably basic 15% off. I will take my high-spending, beauty addiction elsewhere.
sharon
June 19, 2025
good experience.
good experience. with the delivery and customer service. got my items in 5 days. and it is packed well.
Jorge Devitoe
May 20, 2025
Mediocre assortment and service to…
Mediocre assortment and service to match Ulta and Sephora offer far more variety Also no one on site to demonstrate anything Looks like a hospital with products
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