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Join 1,466+ users reviewing Blue Nile. Read verified ratings and real customer experiences on bluenile.com before you order.
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3.9 / 5
Average user rating
1466
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bluenile.com.
Brands may not incentivize or pay to hide reviews.
Read real experiences from customers of bluenile.com.
Brands may not incentivize or pay to hide reviews.
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Elijah
April 12, 2026
Spent $4,500 on an engagement ring that had a socket twist up and out of place after only 3 months of wear. Extremely disappointed in a company that has such (unwarranted) good reviews. Take your money elsewhere!!!!! It's not worth the disappointment of poor quality or the cost they'll charge you to fix their mistake.
Dana
April 9, 2026
Incredibly helpful and attentive even though my purchases were not high dollar. Kassandra was exactly what I always hope for when dealing with any company. Personal service at its best.
Susan V
April 9, 2026
I needed to return the item to have the band changed. I was given conflicting information and needed to keep following up. The process was beyond frustrating.
Dan Shinstrom
April 9, 2026
My wife absolutely loves the bracelet. When writing this review I asked her "did we like it?" And her only reply was "10/10 I love it"
Levi
April 9, 2026
Blue Nile is great, prices are fair, just tough for sizing. When you order a ring, knowing it will not fit, it is frustrating. I ordered my wedding band (groom), and had went to multiple box stores to try on rings. I knew I was a 8.25 ring size. Blue Nile does not carry quarter sizes, so it is difficult to know you are ordering something that needs to be resized. Additionally, the style I selected was indicated as a ring that could not be resized by Blue Nile. I did call and ask for a potential solution, but there was no clear solution. Still a good experience, but I do now need to pay to have my ring resized, which can be frustrating.
Rosa Rodriguez
April 8, 2026
I didn’t receive any paperwork about the diamond ring I bought.two bracelets after payment took a month to arrived, even m chatting many times complaining and asking to expedite the transaction.
Snesha A
April 8, 2026
Not worth it : the item is way too tiny to be the 1/2 carat the online information claims it is
Jim G
April 8, 2026
Wonderful quality of the items purchased. Easy order process. Return process could use re-engineering.
John
April 8, 2026
I am very satisfied I like this company.john
Yulia Bell
April 6, 2026
I had a great experience with Blue Nile. The shipping was incredibly fast—I received my ring within just 2 days of ordering.The ring looks exactly like it did in the pictures, which is always a relief when buying jewelry online. The emeralds are absolutely beautiful and truly make me smile every time I look at them.
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