boohoo.com.au Reviews
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1.2 / 5
Average user rating
653
Total reviews
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boohoo.com.au Reviews
Read real experiences from customers of boohoo.com.au.
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Saira Niaz
April 8, 2026
Makes returns too costly and hard
It happened to me twice that they will not refund you the whole amount instead will deducted handling charges from it and return postage label cost as well. This way they are forcing us not to buy online.The shopping items become even more expensive if we spread the cost of double postage cost and your handling costs.There's no guarantee that everything will fit right when buying online, there will always be returns . But Boohoo is such a rip off when you do returns. $15 for return and $15.5 for handling returns. Just give me $31.5 back. Never shopping here again
Lyndal Sullivan
April 3, 2026
Boohoo systems are failing cannot locate my order or Afterpay account for a refund
Title: Boohoo’s Systems Are Failing – Cannot "Locate" My Order or Afterpay LinkRating: ⭐☆☆☆☆I am beyond frustrated with Boohoo’s refund process. I have returned my items, but Boohoo is claiming they cannot "connect" my email, my order number, and my Afterpay account.These are the exact details from my original confirmation, yet Boohoo’s support is using "technical errors" as an excuse to delay my refund. It is not an Afterpay issue; it is a Boohoo system failure.I have proof of postage and my original order details. I expect Boohoo to manually override this error and process my refund immediately. This is professional negligence.
K J
March 11, 2026
Straight in the bin
Ordered 3 lingerie items, spent over $70. None were the same as the pictures, quality is dreadful. Total and utter scam. $15 to return looks to be throwing more good money after bad.
JODIE
March 7, 2026
Contacting the company was easy and are…
Contacting the company was easy and are really helpful aswell as they respond quickly very kind thanks to the assistant Kai
Angela Daw
February 22, 2026
Ordered 2 piece tracksuit and received…
Ordered 2 piece tracksuit and received top only. Asked to send the pants. Only option is to return the top for refund, or will refund half price. Top no good to me, happy to return, but at a cost of $15. When you pay $15 for initial postage, that means $30 for nothing! Or I can keep & get refund of $32 - which leaves me $50 out of pocket, donation to goodwill. Either way, I am paying for nothing. I just wanted the pants as per 2 piece item, which apparently they cannot provide. Why did they not say so initially and send half the item??? We would call this a scam
Bec W
February 21, 2026
Clothes did not match the photos
Clothes did not match the photos. Tried to get a refund and am still waiting for a reply. Ive contacted them multiple times and its been a waste of time.
Berkan Renan Kozanoglu
February 2, 2026
DO NOT BUY ANYTHİNG FROM THESE…
DO NOT BUY ANYTHİNG FROM THESE DISGUSTING CREATURES!!! WHY ARE THEY ALLOWED TOOPERATE İS BEYOND ME !!!
Darwin Girl
January 19, 2026
Utter garbage. No customer service
Utter garbage. No customer service, they made a mistake and wouldn’t do anything. Going round in circles and having to go through PayPal to try and get money back. No items, no assistance! Just don’t!
Ed Fleet
January 12, 2026
Having to go through bank fraud dept to get money back after not receiving the item. AVOID!!!
They take your money, don't send you the item, and then ignore your emails. I am now going through my bank fraud dept to get the money back.
Louise Potter
January 5, 2026
STOP IGNORING CUSTOMER EMAILS
STOP IGNORING CUSTOMER EMAILS - STOP SENDING STANDARD EMAILS WITH NO INFORMATION - STOP LYINGNO DELIVERY RECEIVED BUT YOU STILL HAVE MY MONEY???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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