box.co.uk Reviews
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3.9 / 5
Average user rating
10716
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for box.co.uk.
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box.co.uk Reviews
Read real experiences from customers of box.co.uk.
Brands may not incentivize or pay to hide reviews.
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Charles
April 12, 2026
Disappointed
The good bit is the product is good so far and it arrived super quick.However I phoned before ordering to check that Drives were included. I spoke to someone who sounded like they would rather not be there who assured me that they were.But they weren`t .Disappointed as i had to order them separately.
Phil W
April 12, 2026
Very quick delivery and answered my…
Very quick delivery and answered my request for an invoice promptly.
RumTiger
April 12, 2026
Wow. A great experience
Wow. A great experience using their website. Pinpointed the product that I wanted, ordered and was delivered in 2 days. Excellent customer service.
Patryk
April 12, 2026
MSI MAG 272QPW QD-OLED X28 27" QHD 280Hz Gaming Monitor – White
The MSI MAG 272QPW QD-OLED X28 is a high-performance gaming monitor that delivers excellent image quality and ultra-smooth gameplay. Its 27-inch QHD QD-OLED panel offers vibrant colors, deep blacks, and impressive contrast, making games look sharp and immersive.With a fast 280Hz refresh rate and an extremely low 0.03ms response time, it performs exceptionally well in competitive games, providing smooth motion and minimal ghosting. The stylish white design also makes it stand out from typical gaming monitors.Overall, this monitor is a great choice for gamers who want top-tier performance, beautiful visuals, and a modern look.
James
April 11, 2026
No complications. Excellent experience.
Easy to navigate store. Fast delivery. Well packaged. As straight forward a purchase anyone can ask for. Will very likely use again if/when needed.
Dr Shakeel Ahmed
April 10, 2026
Ahmed
considerate and helpful customer service.
Mo k
April 10, 2026
Amazing customer service
Amazing customer service, quick cheap and reliable.
John Shields
April 9, 2026
Avoid this company if you value your consumer rights.
I purchased a brand‑new motherboard from Box.co.uk which didn’t work from day one. I returned it within 30 days, as allowed under the Consumer Rights Act. Instead of honouring my right to a refund, they claimed “customer‑induced damage” without providing any actual evidence.They sent two unclear photos and refused to explain what the supposed damage even was. A PC specialist inspected the system before return and found a motherboard fault with no mention of any physical damage, yet Box ignored this completely.Their customer service repeated the same scripted line over and over, offered no technician report, and refused a refund based purely on their own internal opinion with no actual evidence which the consumer rights act 2015 demands they produce before outright refusing a refund.Very disappointing experience. I won’t be buying from them again.
Steve Irwin
April 8, 2026
Great
Great, quick delivery
James Cooper
April 6, 2026
Shambolic.
Ordered a Synology 925+ DAS on a Sunday and paid extra for next working day delivery. Website said it would be delivered on Monday. It wasn't. Apparently, the 'next day delivery' widget on the website doesn't account for the fact that weekends exist. Got in touch with customer services to ask them to arrange for delivery on Wednesday instead, as I wouldn't be available on Tuesday. No problem, they said, no problem at all, delivery on Wednesday is confirmed. Except, Wednesday comes around... and nothing... so I contact customer services again, who informed me that it hadn't even been shipped. I asked to cancel the order, which in itself was a ridiculously painful process, with the refund taking a full 9 days to arrive in my account. Absolutely shambolic. My first experience with Box, and I will not be returning.
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