brewdog.com Reviews
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Join 2,564+ users reviewing BrewDog. Read verified ratings and real customer experiences on brewdog.com before you order.
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4.2 / 5
Average user rating
2564
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for brewdog.com.
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brewdog.com Reviews
Read real experiences from customers of brewdog.com.
Brands may not incentivize or pay to hide reviews.
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Adam Melvin
April 9, 2026
Great customer service
Great customer service. I had an issue checking out with a gift card bought as a birthday present. Amber was great, emailed me back almost immediately and got the issue resolved quickly.
SJB
April 9, 2026
Excellent customer service from Amber!
Excellent customer service from Amber!
Petra
April 7, 2026
Mexican lime gin is one of the most…
Mexican lime gin is one of the most delicious gins! Brilliant customer service and Amber was so professional and helpful it was an absolute pleasure!
Sam
April 7, 2026
Amazing customer service!
Lovely helpful customer service and a very pleasant experience all round!
Scott Castle
April 3, 2026
I had a damaged product
I had a damaged can in a pack of four, I contacted Brewdog and got a very quick reply. Amber was Extremely helpful and resolved my issue straight away even on Good Friday.First class customer care.
Bea JANES
April 1, 2026
My server was Sam I could not get the…
My server was Sam I could not get the QR code to work so just wanted to let you know he was very polite and helpful and made the whole experience very enjoyable so 5 stars. Will come again because of him.
JOSHUA HUGHES
April 1, 2026
Easy and reliable company
I ordered some glasses for my brothers birthday and they came in excellent condition and are well packaged to prevent any accidents. Website is really easy to use. Order arrived in a few days after ordering too. Would definitely order from here again.
Rich
April 1, 2026
Great customer service!
I contacted customer service via email as I was having an issue placing an order on the website. It was not providing the promotion as advertised. This was promptly fixed by brewdog customer service and free shipping was provided to me.I would recommended brewdog as I love the beer, bars and food!! Great service was provided!
Dave Smith
March 26, 2026
Pathetic customer service
I placed an order on the 19 March and was notified that it was out for delivery. I had two days where I was notified it will be delivered ered and it had not. I send an email to customer service and the reply came back it will be delivered yesterday. Still nothing after 3 consecutive days off waiting. Customer service does not exist.
Blair Bell
March 20, 2026
Quality Issue Resolution
There was a quality issue with a can of Punk IPA I purchased, but Amber at Customer Service promptly rectified the issue and provided a replacement in short order.
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