brownsfashion.com Reviews
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2.2 / 5
Average user rating
304
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for brownsfashion.com.
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brownsfashion.com Reviews
Read real experiences from customers of brownsfashion.com.
Brands may not incentivize or pay to hide reviews.
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Davina Jackson
January 3, 2026
I am still waiting for a refund after a…
I am still waiting for a refund after a month of them sending me the wrong item . They don’t answer emails ! Appalling customer service . I have now opened up a dispute with my bank to retrieve money owed
Dawn O'Donnell
October 16, 2025
No Customer Service
I have now sent 3 emails to the Customer services over the last 10 days and still waiting a response. I returned a designer bag on the 29th September 2025 which apparently has been stuck in Customs since 1st October awaiting confirmation from the recipient????? Browns obviuosly will not process my refund of £2,279 and can not be bothered to get intouch with Customs, absolutley disgusting.
Gio V
August 1, 2025
I placed an order from Brown's 2 weeks…
I placed an order from Browns 2 weeks ago yet never received any updates, tracking, or shipment. I contacted Browns several times via their customer service email. I was given either vague responses that promised to look into the issue, or no response at all. I sent multiple follow up emails that went unanswered. Imagine my surprise today when I receive an automated email informing me that my order has been cancelled due to the item being out of stock! Odd to say the least, considering the item is still available in the size I ordered on the website at a MUCH higher price than originally priced when I placed my order. The item is a unisex item and is still available in both the men's and women's version as of this review- clearly Browns cancelled my order because they jacked up the price and didn't want to honor my order from two weeks ago. Dishonest, frustrating, terrible customer service. Steer clear... They don't carry anything that you can't get at much better online retailers such as Ssense, Mr. Porter, etc. Never again Browns...
Isabel Russell
June 2, 2025
Order number
Order number: BXAWJ2Placed an order for over £10k which they cancelled unexpectedly. Shocking customer service. Don’t shop here.
Christine
March 21, 2025
Scam alert!
Scam alert!This is a total scam website and there is no store in the UK. All items are manufactured in Chine and then shipped. Customer Service is an automated robote and no chance of a refund or cancellation of order. No doubt the online shop will soon 'close' to avoid being prosecuted.
BB
January 16, 2025
Contacted customer service in relation…
Contacted customer service in relation to an in store query, it is not possible to contact the store by phone and it took nearly two weeks for customer service to check the stock. In comparison to net a porter the customer service is inferior
rick daunter
December 19, 2024
Avoid like the plague
Avoid like the plague, bought a jacket that bore no resemblance to the advert and absolute terrible quality. Chinese rubbish.
Tom Pickering
November 11, 2024
Avoid they're scammers
Avoid they're scammers
Thomas
October 10, 2024
Unhelpful with Faulty Item
An item I bought developed a fault, I contacted Browns about this but they refused to help saying that the time I contacted was outside of my consumer rights window. I contacted them to explain that this was not true and gave them email and order receipts but then they stopped replying to all my correspondence. They have sent me a faulty item and are now refusing to make this right.
Elena
October 1, 2024
SHAME ON BROWNS
They shipped me a wrong colour bracelet, i send an email to annouce this, they doesnt response, then i send bracelet back and they do not accept my return “because wrong colour”. They steal my money and also the bracelet. I give them 40 emails and never give me a response. Never recommend!
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