canon.com Reviews
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1.7 / 5
Average user rating
72
Total reviews
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canon.com Reviews
Read real experiences from customers of canon.com.
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R G
June 9, 2025
EOS Utility is trash
EOS Utility repeatedly froze and failed to work on my Mac. After uninstalling, remnants remained and required Apple support to fully remove. Canon customer support was not knowledgeable about Mac issues. The software never functioned properly and caused significant frustration.
Professional Gambler
March 30, 2025
Canon MB-2720 Printer Total Junk!
Canon printers are pure junk. My MP2720 is not worth the box it was packaged in. This is class action suit material here. Total junk. Shame on you Canon! Ink impossible to replace -- even with genuine Canon ink cartridges.
Ancientwrong
February 5, 2025
Canon MILC cameras
My Iphone can make a much detailed photo with more resolution at a fraction of the price that Canon is asking for their MILC cameras, especially R5 Mark II that has less detail and dynamic range than its predecessor.
David T.
March 28, 2024
Much Lower Quality Printer Products and Services
For the sake of convenience, I tried to use "Canon Direct" to order ink from the printer properties screen that pops up when printing.For two ink bottles, I selected free standard delivery (3-7 days). It's been 10 days and I called two days ago to find out what was happening. Tracking shows that it has been labelled by FedEX but no sign of anything after that. Though Canon promised me an update yesterday, they never got back to me. Today, I called again and was told they checked into it and didn't know where it was in the system but they could create a new order, so I could start this ridiculous process all over again!I declined, canceled the order and told them that they needed some serious overhauls in their processing and customer updates!I used to be a Canon printer fan because of their archival inks and great photo prints, but I have been having problems with the G7020 printer quality and now this escapade with the ink order makes this a failing company for me, as these are core aspects of their business. I will find a better company to meet my printing needs!
Jameer Lee
January 29, 2024
I used to love their cameras
I used to love their cameras! I mean sure, everybody has a brilliant device in their pockets now that can take amazing photos, that are easy to use, powerful to catch a lot of light and whatnot. however though, it is nothing like the satisfaction of taking a brilliantly clear and perfectly professional picture with actually a pro device!I don't know a lot about the current situation with their business metrics and market shares and whatnot, but still, I think when it comes to cameras , lenses, video cameras, I think Canon was and probably still is way to go.and not just that, their printers are also known for the quality and efficiency for home and professional environments. they had some sort of a legacy going on in innovation and imaging tech, and i truly hope that theyd be able to continue that.
Abhishek Bhati
August 12, 2023
Disappointing Experience with Canon Warranty Department
Title: Disappointing Experience with Canon Warranty DepartmentMy recent interaction with Canon's warranty department has been nothing short of frustrating and disheartening. I purchased a Canon product with the expectation that their warranty would provide me with peace of mind and support in case of any issues. However, my experience has been quite the opposite.Firstly, trying to navigate the process of making a warranty claim was unnecessarily convoluted. The instructions provided were vague and unclear, and it took several attempts to even figure out how to initiate the process. When I finally managed to submit my claim, the response time was excruciatingly slow. It felt like my case was being neglected or ignored, which is far from the responsiveness I would expect from a reputable company's warranty department.After weeks of waiting, I was informed that my claim was denied due to reasons that were not adequately explained. It was baffling to receive such a response after investing time and energy into following their instructions. When I attempted to communicate further to seek clarification, the lack of empathy and understanding from their representatives was deeply disappointing. It was as if they were more interested in closing the case quickly than in actually assisting a customer in need.In a world where customer support and warranty services can make or break a brand's reputation, Canon's warranty department falls drastically short. The inefficiency, lack of transparency, and dismissive attitude have left me frustrated and regretful of my choice to invest in their products. This experience has certainly made me question whether I can rely on Canon's warranty for any future purchases.
Peter Allen
April 23, 2023
Terrible experiences with Canon…
Terrible experiences with Canon printers. First one bought a few years ago wouldn't print colours and b&w only in zig zags. Bought an MG6440 in Dubai. You can't get the Canon ink cartridges in UK and Canon block the refills and non Canon ones. Bought a MG2550s a couple of weeks ago and tried it today and it won't connect to any computer at all. Useless. Never going to buy Canon again. HP much better.
Junhua
April 1, 2023
Good Service
I'm from Singapore. A while back I had my printer have some problem. I wrote in to Canon SG's email. and they immediately offered some solution. They asked for my date of purchase or warranty, I told them I had lost it. They were very kind to still extend service to me and backdate the warranty to a reasonable time and start the warranty period from there. Then almost half a year later, someone actually called me again to check if my printer was working well and all. Excellent service.
ANAS WASFI
October 4, 2022
Printer without cable
Bought a printer PIXMA MG2550S, and later I realized that there was no cable to connect it to the computer, and the printer is not wireless. They literally expect you to buy that separately, its like buying a laptop, but there is no charger with it. Seriously, who the f does that?!
Daisy W
October 1, 2022
Old but still great!
Well, Canon was my second camera I bought back in 2011 after my old Samsung one broke and still today, I use it for object and close-up shots and it just works! I've 3 different lenses; one for close-up, one for mid-range photography and one for long-distance photography. They still work. Even though I'm not a professional, I can recommend Canon (1100D) to everyone who wants to take clear shots!
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