carbonite.com Reviews
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2.7 / 5
Average user rating
3085
Total reviews
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carbonite.com Reviews
Read real experiences from customers of carbonite.com.
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Dr Bonnie
March 25, 2026
Unreachable except for M-F 9-5
Unreachable except for M-F 9-5. Carbonite caused my computer to SHUT DOWN! It glitched and used all the system data on my computer, making it entirely unusable. It happened on a Friday night and was solved at Apple after 4 hours of wasted time! I removed Carbonite from both of my computers and am going with idrive. I emailed Carbonite with no reply.
Bill Wellen
March 24, 2026
Carbonite Safe Core stopped working with NAS devices
Carbonite Safe Core was backing up files from my 2 NAS devices for about 10 years under Windows 10. I upgraded to Windows 11 and all of a sudden Safe Core doesn't know how to back up NAS devices. They now claim I have to upgrade to their server product to back up NAS devices. Horse puckey. The server product is a file level backup as well.
Kevin Redden
February 23, 2026
Excellent in the past - but horrible now
I've used Carbonite for years, both on my own systems as well as on customer systems. For years, the product was top notch, and customer support was excellent.That has all changed in the past six months. The product is now failing to complete backups on the five customer systems I've installed it on, and customer service has gone down the drain, they have no way to fix the problems.To show how bad their support team has gotten, after spending two hours on the phone with their overseas tier 1 team, they finally escalated my call to the stateside tier 2 team. The tier 2 rep, in sharing my screen, showing a folder (and subfolders) that were not backup it, pointed out in folder "2026", there was a subfolder named "2026". She said that was not supported in Windows! Their tier 2 team wasn't even familia with UNC file naming conventions - that are supported by Windows!
St Andre
February 11, 2026
Customer support sucks
Customer support sucks, can't even answer simple questions
Bonita
February 4, 2026
The worst company and their customer support stinks
The worst company and their customer support is beyond awful. I had purchased a one yr subscriptionAnd it appears to have stopped working after the IOS 26 update on my laptop. I tried to get this fixed by online as well as in person call. I did not feel comfortable of giving them remote access to my computer and asked to cancel the subscriptionAnd they refuse to provide any refund as they said it was after 30 days. The absolute worst experienceI have ever had with a company that appears to be a scam in all areas. Beware if you are even looking too use this service it will be a mistake!
John P Norris
January 29, 2026
Five Stars for Carbonite!!!
I needed Carbonite reinstalled on a new computer. I reached out to the company, and in a short while, a competent, efficient, polite technician accomplished the task. It took her 30 minutes. Imagine this--a real, live human, knowledgeable and skilled, addressed my problem and resolved all issues. In this day, that is a miracle and deserving of 5 STARS. PS: Twice in the many years that I have been a subscriber, I had to reinstall all files, and the program came to the rescue and worked perfectly.
Isaac
January 27, 2026
Support is useless
The online support function feels like it was written by a two year old. It has endless options all of which lead to dead ends. It is about as useful as a chocolate teapot. There is no workflow built around a failed request, just the ether. Lord knows how it makes any money!!
Mike D
January 20, 2026
A decade of loyalty met with dishonesty and a 115-day restore time
After almost 10 years as a loyal customer, Carbonite failed me when I needed them most. I am attempting a 1.5TB restore on a state-of-the-art 2026 Mac Mini and a 70Mbps BT line. On four consecutive support calls, Carbonite staff stated the low download speeds are on my side i.e my hardware, my ISP, and Apple for my 150KB/s download speeds.Only after I proved the bottleneck was on their end did they finally admit they intentionally throttle restores to 100-150KB/s. At this rate, my data recovery will take over 4 months. They also refused to ship a recovery drive to a US address to help an international customer. This isn't a backup service; it's a data hostage situation. You have lost a long standing customer through dishonesty and technical inadequacy.
Larry Bunnell
October 11, 2025
I have had Carbonite for years
I have had Carbonite for years. For the first time I am restoring my backup. It is downloading at 3.5 Mbps. My ISP supports 300 to 500 Mbps. Customer support will not admit they are throttling the download speed. I understand them not wanting people to use as a file transfer service, but this is way too slow.
Webb Roberts
October 7, 2025
Rotten Cancellation policy
I've had carbonite for years - don't need it anymore because we have Microsoft Sharepoint. The cancellation policy is awful. I send the request to cancel from within the site. It took several emails to get them the information - just another company trying to make it so hard to cancel that you give up. I'm sure I'm not alone - might be grounds for a Planet Fitness like class action lawsuit.
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