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1.2 / 5

Average user rating

584

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cengage.com.

Score

1.2

out of 5

Bad

584 Reviews

5

11%

4

2%

3

1%

2

3%

1

83%

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cengage.com Reviews

Read real experiences from customers of cengage.com.

Brands may not incentivize or pay to hide reviews.

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J

Jesse Carson

April 9, 2026

Horrible software

Horrible software, yet all the old farts insist on using it for some reason. It often glitches out, has unclear questions, the auto grading feature is horrible, and the "servers" (for whatever reason there needs to be servers for something like this) often go down unexpectedly. I dont know why college professors still use it, its horrible.

F

Frank RM

April 6, 2026

Just get a physical textbook

There will never be straightforward questions or solutions that are given neatly. Everything, and I mean everything about this textbook will make you want to pull your hair out.

G

Gi

March 10, 2026

Wish I could give negative one million stars…

Wish I could give negative one million stars ridiculous that I have to pay for a book that I wont even use to do my own homework on top of paying for my course super shady and wrong especially for people who may not be able to afford it.

Z

Zahra Khanbhai

March 9, 2026

This textbook never works

This textbook never works; every time I try to open it, something is never working, and there is nothing I can do to access it. They don't give any alternative method to access the textbook or offer any reason. This bug is also never fixed.

P

Pie User

March 8, 2026

worst learning tool ever

I would rate it zero im a college student who is using this for a class and let me tell ya cengage info is useless as well as not accurate with the added bonus it likes to reformat and edit assignments you have to upload for it so your guaranteed not to get above 90 or even 80 sometimes

T

Tatiana Barnes

March 6, 2026

If I could give it 0 stars

If I could give it 0 stars, I would. Save your money and literally go to any other website

J

Jen Fearnley

March 5, 2026

I wish I had read Trustpilot reviews…

I wish I had read Trustpilot reviews before using this company to order a book I wanted. Absolutely shocking service and customer support. I am still waiting for a book that I ordered weeks ago. I have had to place the order twice and have sent multiple emails to try and find out when I might receive the book. When chasing customer service for a shipping update I have just been given random excuses and shipping dates. I am still waiting.....

C

customer

March 2, 2026

Terrible

I realize that the company doesn't want their textbooks pirated... I get it. But their answer to that is to make the textbooks as difficult and cumbersome to access as possible.So, punish 95% of the users because 5% were doing the wrong thing. I just... can't... with this company.

N

Nu

February 28, 2026

Cengage Virtual Labs Core 2 CompTIA training is garbage

When you naviage to the virtual labs, it says you can pick up where you left off if you have to stop while in progress. It didn't save my progress and wiped out all the work I did on the lab.Then it takes forever to do the labs because the environment is sluggish and slow to respond to clicks. Most of the time you can't scroll down the page of the simulated OS using the mouse wheel. The scroll bars often disappear and you have to waste time clicking back and forth from the left side of the page with the assignment instructions to the right side where the simulation is. Any dip at all in your connectivity speed and it freezes up. As a result, it takes forever to complete assignments. It tool 3 HOURS to complete an assignment that was supposed to only take an hour!The online book is too laborious and time-consuming. The partial pages that have content where you have to click the plus symbol to expand the page is inconvenient. Why don't they just print the whole page?My college is pulling away from Cengage, but not soon enough. I will be glad when they put the software where it belongs: in the trash!

M

Morgan Suszek

February 24, 2026

A Flawed System and an Unqualified Teacher

The way that this system grades papers is completely unfair. Not to mention, most of the instructions given are usually incoherent and make little to no sense. Put the cherry of a particularly bad teacher on top, and the results are absolutely infuriating. It's almost like it encourages instructors to be lazy by giving them the complete blueprint. I'm so glad this is the last class I have to take with Cengage, MindTap, or this particular instructor. It'll be a cold day in hell before I ever reference or recommend any of them.

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