cheapcaribbean.com Reviews
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1.3 / 5
Average user rating
226
Total reviews
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cheapcaribbean.com Reviews
Read real experiences from customers of cheapcaribbean.com.
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Kristi Hicks
March 24, 2026
Terrible communication!
I booked a trip to Mexico, and initially the process was smooth. The booking was simple, and all pre-trip information was provided in a timely manner. However, when my flight was canceled due to weather, everything quickly fell apart.I attempted to contact Cheap Caribbean for assistance in reaching the shuttle service and resort, but I was left on hold for hours without ever speaking to a representative. I also sent an email to the provided contact address during my trip, but never received a response. The chatbot was no help either—it repeatedly directed me back to the same phone number and email.Days later, I received a follow-up email asking if I had made it to my destination, which was frustrating given the complete lack of support when I actually needed it. The entire experience was incredibly stressful, and due to the poor communication and lack of assistance, I will not be using this service again.
Brittany Brown-Bulger
March 23, 2026
I would rate negative 10bat this point
I would rate negative 10bat this point. I booked a vacation, hours later I learned my dad had cancer and needed treatment. This company gave me a credit, despite insurance I purchase, despite I canceled 4 minutes before 24 hours.they gave me a credit. Refused ro refund my money. Now, they still won't refund my money, they are holding 1400 in money and giving me one year to use it. Meanwhile, I now need these funds to give my dad a proper funeral. They don't care. Do not book through them because if lige happens you're out
EF
March 19, 2026
Misleading pricing and no responsibility
I booked a vacation package through CheapCaribbean from Canada, and all pricing appeared to be in CAD. There was no clear indication anywhere that I would be charged in USD.However, after completing the booking, I was charged in USD, which significantly increased the total due to currency conversion. The amount initially shown was around $3264.50, but I ended up being charged approximately $4597.56 CAD. This is misleading and not transparent.I contacted customer service multiple times and spent several hours on the phone. The agents acknowledged my concern but refused to take responsibility. Instead, they told me to contact the hotel, even though I booked directly through CheapCaribbean.This shows a serious lack of transparency and accountability. I do not recommend using this service.
Earl Porter
March 13, 2026
Horrible customer service
Horrible customer service. They failed to associate the sky miles number I provided during booking which caused over $300 in unnecessary fees (baggage etc.). Spent over 5 hours on the phone with cheap Caribbean for them to shirk responsibility and effectively blame the customer. I would suggest this platform to no one, and will not ever let my loved ones use this trip. Sounds great up front, but should you need any actual customer support during the process, prepare for the worst.
Joshua Carbone
March 10, 2026
Worst experience ever.Have used for…
Worst experience ever.Have used for years.Will never use again.Should be relatively easy to book a trip not a bad nightmare.Would never recommend again.
Melinda HAll
February 26, 2026
Not truthful with seat assignments,
I made reservations to Jamaica for myself and husband But due to a snow storm the trip was canceled. While looking over the itinerary I noticed we were not sitting together on the flights going or returning.SO of course we booked the trip again but this time I made sure and asked to please assign seats together I was assured by the agent on the phone we would be sitting together on all flights going and returning. Long story short we did not have seats together on either flight going to Jamaica nor returning , when I called 3 days before the returning flight to see if they could correct their mistake they wanted to charge us an additional fee I have a knee problem I need wheel chair assistant and my husband to help me.....no sympathy from cheap Caribbean. Com, they were more interested in getting more money. Cleary there were seats together we could of had BUT they were just interested in their business.. ..
Erica Velasquez
February 19, 2026
If I can give this place zero stars or…
If I can give this place zero stars or negative I would .Cheap Caribbean has the absolute worst customer service and resolution process. The day I booked I was advised you have 24 hours to cancel this reservation. I spoke with someone I even called the next day which was less than 24 hours then to be told that, yes, although it’s all over the site 24 hours 24 hours you don’t actually get that for certain hotels. I wasn’t even trying to cancel my reservation. I just wanted to change the hotel because after further inspection, it wouldn’t be able to accommodate my husband‘s medical conditions. So they said they will send a message to the hotel asking for a waiver. Come to find out three days after they send this alleged email. They didn’t even send it to the right hotel.So then about six other emails were sent to the hotel with no responses. I called today for about the 15th time to cheap Caribbean, and was advised that the hotel rejected the medical waiver and cancellation. So then I said I just wanna cancel the hotel then like I’m not gonna show up and of course cheap Caribbean tells me there will be a fee to do that. So I said fine. Keep the hotel there that’s fine since I’m gonna be charged even not show up. If I cancel, just keep it let them think we’re there. Let them think whatever they like. NEVER BOOK THRU CHEAP CARIBBEAN!!!!!!!
Amy Eckert
January 28, 2026
Stuck in a foreign country w/no support available!
We booked a trip to a resort in the Bahamas. Morning of our departure back home, our flight has been canceled and rescheduled for tomorrow. The airline won't help us because we booked through 3rd party. Our resort cannot extend our stay because we booked through a 3rd party. We've spent hours trying to communicate w/Cheap Carribean. We called, and after 40min on hold, selected the option to "hold our place in line" and receive a call back. Two hours later....nothing. We also tried the on-line chat, and were connected w/a rep who told us that for "during travel" concerns we needed to either call a specific number which he provided, or send an email to the "During Travel" team. The number provided connected us with a robot who wanted to sell us medical devices. The email has not been responded to either. We were able to request late check-out, but soon, we will be on the streets in a foreign country, with no plan. If we could have spoken with an actual human, we would have requested a transfer to a different airline (there are other flights available). Or a reasonable rate for extension at the resort. We do not wish to pay for our own flight home, and then not be reimbursed for the flight we already paid for....which is what we imagine would happen given the lack of assistance so far. This is not a legitimate travel agency. No one is following up on anything. No one is available to assist when needed. I'm sure it's fine if all goes smoothly, but as soon as it does not.....you will be stuck without support. 10/10 do not recommend. We will never book through Cheap Carribean again!
Jerry Burns
January 25, 2026
Warning to other travelers*** This was…
Warning to other travelers*** This was my first and LAST trip booked through CheapCarribbean. I realize they can't control the weather, but due to the winter storm Fern, American Airlines notified me that I could change my flights 5 days before my actual travel date. Multiple contacts with their agents resulted in ZERO help. Only "We're sending an email to the resort, once they respond, we'll contact you".End result, no follow up, not even after the airlines actually cancelled and then moved my flight to a later date. I called the hotel directly and explained that CheapCarribean was waiting for an email from them, the resort front desk told me that was essentially B.S, and that you CheapCaribbean could change it. I then spoke with another of their agents, same response as before "We promise we'll contact you once the hotel responds".Now, two days after the airlines have changed my flight, they send me an email letting me know my trip is coming up (with the old dates)... Obviously, no one is following up on anything. It looks like we'll just lose days off our trip. Had I booked directly, I could have modified everything but, since I booked through them, I'm completely dependent on them to make the changes, and on the surface, it appears that they don't seem to be doing anything meaningful.I also have tried for the last four day to get my airport transportation change sorted through you. On 3 occasions, I have been told that they will send an email to Amstar and then contact me once they have responded. My new flight is tomorrow and no one has contacted me. I contacted Amstar directly and they have no record of communications with cheapcarribean. In other words, their agents are either completely incompetent or simply being dishonest.
B
January 25, 2026
The most horrible company ever
The most horrible company ever ! they booked me on a 7 am flight and it took and hour an a half to get to the airport!!! I found out that the flight was cancelled when i got there in the coldest day of a year . No flights in sight They had the audacity to notinform me about the cancellation .I spent 6 or 7 hours trying to reach them ..no reaponse.
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