cheapstairparts.com Reviews
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Join 1,810+ users reviewing Cheap Stair Parts. Read verified ratings and real customer experiences on cheapstairparts.com before you order.
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4.8 / 5
Average user rating
1810
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cheapstairparts.com.
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cheapstairparts.com Reviews
Read real experiences from customers of cheapstairparts.com.
Brands may not incentivize or pay to hide reviews.
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Fazlullah Mohammed
January 4, 2026
Good morning 🌄
Good morning 🌄 How are you everyone
Robert Gagliano
September 22, 2025
Great experience in ordering stair treads
I have ordered twice from cheap stair parts. First order was delivered very fast, within a few days and items were of great quality. Second order I made a mistake in the items purchases and I contacted supported and they refunded it no questions.Will be ordering from them again.
Anne hubbard
July 1, 2024
Professional and responsive.
Excellent customer service and very responsive to emails. Quality products plus fast ordering and shipping.We now have a very gobsmacking staircase..
Tab
October 11, 2023
This is a great company that provides…
This is a great company that provides quality materials with exceptional service. I called them after placing my first order and then receiving my shipment with missing items. Sheryl took my calls both times, and she was very kind and helpful. She did the necessary follow-up, allowing me to receive the missing parts of the shipment the following day. I highly recommend Cheapstairparts.com without hesitation!
SM
March 7, 2023
Backordered? Lost? Who knows. . .
Ordered baluster shoes 2/16/23. I was notified 2/17 that they were on backorder until end of month. I agreed to wait. Company processed my payment and created shipping label on 2/20. FedEx never received the item to ship. Reached back out on 3/6 to ask for order update. Company claimed FedEx lost it (even though the FedEx never even received it to ship out). Company then said the item might ship out by end of March.I don't mind waiting, but I do want to deal with an honest company who acknowledges their errors and has good communication. This company has neither. I would not recommend.
Wendy Keller
February 10, 2023
Very Happy - Will Use Again
Wow! I'm so impressed with Cheap Stair Parts! I placed my order on Wednesday and received on Friday. They had the best pricing on the iron balusters I wanted and they look great! Shipping was a little high, but considering how much I saved vs their competitors, it was completely worth it!
Diane
December 20, 2022
This was a repeat order for spare…
This was a repeat order for spare spindles. Always fast shipping and easy ordering
Ingrid Christmann
December 18, 2022
Great customer service
The first shipment arrived in terrible condition. Multiple pieces were damaged. The company was quick to replace them without any fuss and didn’t even ask for the damaged pieces back.
Deryl Pleasant
December 17, 2022
Good quality material
Good quality material, fast delivery.
TRUNG LE
December 16, 2022
Everything is perfect
Everything is perfect. 👍
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