chelseapeersnyc.com Reviews
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Join 436+ users reviewing Chelsea Peers. Read verified ratings and real customer experiences on chelseapeersnyc.com before you order.
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4.0 / 5
Average user rating
436
Total reviews
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chelseapeersnyc.com Reviews
Read real experiences from customers of chelseapeersnyc.com.
Brands may not incentivize or pay to hide reviews.
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Laura
April 13, 2026
Beautiful Flamingo Pyjamas
I received the most beautiful pyjamas, they are so soft and good quality. I love them!
Jonathan Pettitt
April 1, 2026
Very disappointed with how my items had…
Very disappointed with how my items had been packed also better information on the website would have informed me that one gift box would of been suitable for both items and saved the additional cost of purchasing two gift boxes
Emma
March 30, 2026
Excellent customer service!
Excellent customer service!
Charlie McDonald
March 17, 2026
A swing and a miss
This company could be excellent but currently they’re just 'meh'.Full disclosure; I practically LIVE in my Chelsea Peers short pyjama sets. I wear them during the day and to sleep in and I’ve even popped across the road in them to the shop by wearing them under a pair of cargo shorts and a hoodie! I’ve many, many pairs (even some with the long bottoms and long sleeves for the colder days/nights) but they all suffer from the same problem: bad bias binding around the neck that produces sharp corners that constantly scratch and irritate. I’ve taken embroidery scissors to them to snip away at the corners in an attempt to round those corners (a delicate operation for someone with such big hands). This really needs to be sorted. EVERY single pair is a problem. So, a star lost there.The second star lost is for the lack of a 'long and tall' option. Qudos for going up to size XXXL ( both my husband and I take a size XXL) but I’m 6'3”. ALL the tops in the pyjama sets are too short for me. So why not a tall option? Bad Rhino offer this (their T-shirts being 2 to 3 inches longer than Standard) so how come Chelsea Peers have missed this trick? Doesn't instil confidence in the management team's vision.I’m not going to deduct a star for this, but some of the design choices are a little, um, questionable? Love my Christmas Dinosaurs, loved my Puffins and Tigers, but Tigers with chefs hats on? Why? But, I guess, that’s just personal choice.So, to recap: a frustrating company. They come across as either clueless, or worse, not caring to to be the best they could be.
Jimmy K
March 15, 2026
Be cautious with Next Day Delivery Option
I placed an order with Chelsea Peers for next working day delivery after the 5pm slot on the Monday. In effect this would have been processed Tuesday expected Wednesday . Paid £8.95 for this delivery service and received the delivery Friday. If you’re going to provide a SLA then have a courier that is going to support this service. Chelsea Peers did refund the delivery but if you’re looking for a next delivery service then be cautious if ordering on this service.
kay
March 11, 2026
Once again over the moon with our…
Once again over the moon with our newest addition to our ever growing Chelsea Peers nightwear collection xxJust received our new collection for my sisters 50th birthday along with matching pyjamas for our 82 year auntie xx Can't wait to wear xxYou never disappoint Chelsea peers.❤️❤️❤️❤️
Richard Nicolson
March 10, 2026
No refund 3 weeks after return
I returned an order to Chelsea Peers and the parcel was delivered to their returns address via Royal Mail three weeks ago.Customer support replied once asking for proof of postage, which I provided immediately. Since then, I have not received any response for over a week, despite following up and asking for an update. What’s most frustrating is the complete lack of communication. If the return is still being processed or investigated by the warehouse, that’s understandable - but ignoring messages and not providing any update is very poor customer service.I understand things can go wrong occasionally but their effort to resolve this is unacceptable and has caused a great deal of stress. For that reason I would recommend to completely avoid or purchase through a third party retailer. At this point I’m still waiting for confirmation that the return has been received and for my refund to be processed, despite the parcel being delivered three weeks ago! If this isn’t resolved soon I will have to pursue the matter through my card provider and file a chargeback.
Carberry
March 3, 2026
Wonderful product and wonderful service…
Wonderful product and wonderful service I had an isssue with the courier and Emily sorted it and refunded me immediately amazing kindness and service.
Sue
February 27, 2026
Excellent customer service
I had an issue with a faulty item. Contacted customer service and Emily was fabulous. The customer service is second to none, speaking to a real person is refreshing and I received a response within minutes. A replacement has been offered and will be delivered today. Excellent service. Happy customer. Thank you.
Nigel Walker
February 24, 2026
Very poor service experience
Very poor service experience. An order was placed, but the Shop app changed the shipping address to the billing address. Despite contacting Chelsea Peers within 2 minutes of the order being placed, the error could not be corrected. The portal is confusing and the inability of customer services to change the shipping address unacceptable.
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