citybeauty.com Reviews
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4.1 / 5
Average user rating
2892
Total reviews
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citybeauty.com Reviews
Read real experiences from customers of citybeauty.com.
Brands may not incentivize or pay to hide reviews.
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Sara Lewis
March 31, 2026
Order has still never shipped after a…
Order has still never shipped after a month! I finally received a confirmation this morning - but with no shipping information and a series of letters and numbers that correspond to no carrier I can find. What a joke! Why bother even keeping up the pretense of a company?
Kristine Grey
March 18, 2026
Order Never Shipped
I placed my order two weeks ago, and it never shipped. I reached out to customer care. They said they were sending a replacement shipment. That was five days ago. My replacement is yet to ship. I sat on hold forever and eventually gave up. That's $50 down the drain. Beware. They had great service for many years, and they have tanked. When I finally reached a "customer service rep," she was rude and unhelpful. She was apparently the supervisor. If I had to guess, I would say I have ordered from them 30+ times, totaling about $1500. They just lost me as a customer.
Stasia
February 18, 2026
Order not received
I place my order on February 5th and made my purchase via Shop. The tracking showed is was going to be delivered and the next notification I received it was sent back to sender for incomplete information. I reached out to City Beauty's support via email on February 15th and received an automated reply to wait 24 to 48 hours for a response and so I did. Three days later still no reply. I had to contact my merchant and provide supporting documents to open a dispute and received a refund.
JanW
February 4, 2026
DO NOT buy any products from this…
DO NOT buy any products from this company. I made a purchase of a product for 46.00. I never received the product. I contacted customer service and they said they had no record of purchase but took the money. I contacted then again with receipt and was informed they would ship it that day. Never received it. I contacted them again and they said it was never shipped but they would ship it again. I asked why this keeps happening and if i could escalate my complaint. Next day no response but a refund for only 14.00 of the 46.00. Horrible company practice and customer service!!!
Christine Arnold
February 3, 2026
Company doesn't send the full order & doesn't reply to queries
There has been a problem with orders that involve offers which has happened on several occasions; one of the most annoying was purchasing three creams and then buying six more as an add on offer and only receiving three more and being hit with a blank wall on querying it. More recently the offer was to buy an item and "receive" samples with it, the samples did not arrive with the item and I was told that although I had paid for the product, because it was a sample, they considered it s a free sample and they would not be replacing it!
Michele Gerson
February 2, 2026
After being mesmorised by the ad on…
After being mesmorised by the ad on Youtube, I thought I would order from City Beauty. I bought 4 CityLips. Beside hydrating my lips like a $2 lip salve, I paid a fortune for a product which does not work for me, and I am not the only one. The reviews may be fake or there is something wrong with certain lips, I don't know, but this is it for me, no more ordering from CityLip. They also did a crepey skin cream over one year ago and the same happened. No result at all. I will not have the opportunity to say "third time lucky" because I am not ordering any more product from City Beauty. They do not do what they claim to do.
Rie
January 22, 2026
Zero stars if that were possible.
Zero stars if that were possible.I purchased the clear City Lips and followed the instructions exactly. The product does not deliver any of the results claimed in the advertising. There is no visible plumping effect whatsoever.This is nothing more than an overpriced lip gloss. A £1.50 Vaseline does a better job for a fraction of the cost. I feel completely misled by the marketing.To make matters worse, when I contacted customer services, I was told I could return the item only if I paid return postage — despite already paying for delivery. Being expected to pay twice for shipping to return a product that does not meet its advertised claims is unacceptable.I would strongly advise others to think twice before purchasing.
Susan Mitchell
January 13, 2026
Product true to advertisement
Product true to advertisement. No problem with customer service or delivery. Product lives up to expectation.
customer
January 12, 2026
From the start I have loved it ! City Lips…
From the start I have loved City Lips plumping gloss in clear and also colors! I have recommend it to friends and had given it as gifts. Love it!
JuJu Botham
January 11, 2026
The lip plumper feels great but there…
The lip plumper feels great but there is no plumping effect. The product feels great on the lips and the soft color makes a nice hue to the lips.
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