citygrounds.com Reviews
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Join 438+ users reviewing City Grounds. Read verified ratings and real customer experiences on citygrounds.com before you order.
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4.5 / 5
Average user rating
438
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for citygrounds.com.
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citygrounds.com Reviews
Read real experiences from customers of citygrounds.com.
Brands may not incentivize or pay to hide reviews.
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Aaron Cruz
April 8, 2026
City Grounds: Customer Service Done Right
City Grounds showed me what real customer service looks like.To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I was upset, used language I should not have used, and even accused them of being a scam. Through all of that, their team stayed calm, listened to me, and kept treating me with respect when I did not exactly make it easy.What meant the most to me was that they accepted my apologies more than once and continued working the issue instead of brushing me off. They took the time to understand that this was not just about a bike part or an order problem, it was costing me time with my son, and that mattered to me. Once they realized there was a real issue, they stepped up and did what they could to make it right.That kind of patience and professionalism is rare. City Grounds did not just solve a problem, they helped turn around a bad situation I had let spiral, and they did it with grace. I genuinely appreciate Colin and the team for sticking with me, and for giving me hope that maybe a 41-year-old man can still go pro one day.
Dave
April 5, 2026
They always have what I want and are…
They always have what I want and are reasonably priced
Shayna Zimmerman
March 10, 2026
Excellent customer service
Excellent customer service
William M
March 9, 2026
Great and helpful company!
Son got a Dart V2, had a small problem. They were easy to contact and so helpful troubleshooting and fixing the issue. Was expecting to have to pay hundreds of dollars to fix it but nope it was just a simple faulty part that they knew about so they replaced it. Probably because how soon after purchase it happened, but, honorable they helped!!!
Raymond Holibonich
March 3, 2026
My battery will not hold a charge
My battery will not hold a charge
Logan Standridge
March 2, 2026
All around great experience with the…
All around great experience with the site and delivery. No complaints there at all! Just not a fan of my purchase, might be able to find someone around who could make the best use of it, and shop around a little more for something more suitable for my needs. Meaning I’d love to order from here again.
MATTHEW
February 3, 2026
Great products
Making purchases affordable
James Bullard
February 1, 2026
great bike
great bike, great price, great shipping.
Augustin Vergara
January 9, 2026
I bought this bike for my 15 year old…
I bought this bike for my 15 year old son and he absolutely loves it. Love the minimalistic design, weight and matte black color finish. He has even recommended the bike to his friends and they are also joining the movement. No complaints on our side.
No name
December 14, 2025
The item was exactly what was ordered
The item was exactly what was ordered, delivered on time, plus we will be ordering from you again.
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