cjponyparts.com Reviews
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1.5 / 5
Average user rating
235
Total reviews
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cjponyparts.com Reviews
Read real experiences from customers of cjponyparts.com.
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Marcell Scott
April 9, 2026
Returns way too difficult.
Twice ordering, all the parts aren't in the box. It's a massive pain getting all the info they need to fix it. Returns are not easy as well, I think they do that on purpose. I placed an order, called back 45 min to cancel it..I was told it had already shipped so I'd have to wait to get it than return it.
Jeff
March 24, 2026
Part ordered and never received
I ordered a seat belt kit and never received it. CJ indicated that the kit in the color I wanted had a 6 week delivery time but when it was ordered I was told it was in stock. I asked them to send a different color instead that they said was in stock and it was also not shipped. This has been going on now for almost one month. Now they are saying they are waiting to get a credit from their supplier before they can process my order for the substitute black seat belt kit. I have paid in full for the belt kit you would think that in the interest in keeping a customer happy they would ship the item and not make me wait for what really is an internal business problem between CJ and one of their suppliers. I am very dissatisfied with their performance and probably will never order anything from them again.
John Newman
March 19, 2026
I bought an aluminum Dash bezel for my…
I bought an aluminum Dash bezel for my classic c15 truck. I have yet to receive the item. So requested a refund . I would told that i had to wait until they received the item even when they could see i never received it. Also the return doesn't include my shipping even though i never received the package. What a scam.
Oliver Petersen
March 10, 2026
I have used CJ Ponyparts a few times to…
I have used CJ Ponyparts a few times to great satisfaction. But I agree. Customer service could be a little better. Hilsen Oliver from Denmark
Leigh Mcarthur
March 5, 2026
Missing parts
Missing parts in an interior kit. "Customer service lady was quite rude and short, "we can't do anything about it we have to send it to our vendors!"Not a company that wants return customers!!!
Dalin
March 3, 2026
If I could leave 0 stars I would
If I could leave 0 stars I would. Purchased a SCT tuner and they refused to give refund on a totally factory sealed box. I could understand if it had been opened but it has not. Will NEVER buy from there again.....
Daniel
March 1, 2026
Did not ship order, Customer Service is abysmmal
Sold me over $350 worth of car parts online. Did not send all the items and DID NOT have a packing list. I tried to work with customer service, who are hard to reach and promised to look into but never heard back after FIVE queries. AVOID THIS COMPANY!!!
Mark Drake
February 21, 2026
Magnum 500 wheels
I received 4 magnum 500 wheels not even a week ago. When they arrived they looked fine. But on the outside of the boxes it said Made in China. NO where on the website did they say they were made in China. Also stamped on the inside China. Very misleading. I know many items are made there but should be specified. So disappointed. I would even pay more for made in USA.
Rodolfo Magalhaes
February 20, 2026
Really bad experience buying from CJ…
Really bad experience buying from CJ PONY PARTS. The customer service is terrible. I bought an item, they sent to another state and when I called them to ask my refund they said it wasn’t with them. I should search for an extend shipping warranty and figure it out myself. Long history short: lose my money and never saw the item !
John Violante
February 16, 2026
was told my front end parts would be…
was told my front end parts would be here jan 5th, just shipped mid feb, so 40 days late and have the nerve to charge $330 for shipping, refund my shipping cost or i'm going on all my classic truck forums and bad mouth you for years to come.
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