clarks.co.uk Reviews
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4.6 / 5
Average user rating
54058
Total reviews
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clarks.co.uk Reviews
Read real experiences from customers of clarks.co.uk.
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S B
April 3, 2026
5 stars for Carla at Castlepoint
I had a fantastic experience with Carla at the Clarks Castlepoint store. We visited to collect a pair of shoes we had previously ordered for my 4-year-old son, based on a fitting from the week before. As the style he originally wanted wasn’t in stock, it had to be ordered in—but I thought it would be best to try them on in store just to double-check the fit.Thankfully we did, as it turned out they were too small, suggesting the original measurement may have been incorrect. Carla handled the situation brilliantly. She quickly reassessed my son’s size, found suitable alternatives that fit perfectly, and also sourced a direct replacement for the pair we had ordered.Throughout the whole process, Carla was polite, patient, and extremely helpful. She engaged wonderfully with my son, making sure he felt comfortable and happy with his new shoes, which made the experience so much easier and more enjoyable.Excellent service from start to finish—thank you, Carla!
Rosalind Chapman
April 3, 2026
Zuhayr was super friendly and patient…
Zuhayr was super friendly and patient with the boys. He had a nice way with him and was funny. He even found me some shoes which had a great discount.
Kelly Lynne Goulon
April 3, 2026
Amazing Service!
The two members of staff were unbelievably helpful. They went out of their way to make sure I had exactly what I wanted and I felt no pressure at all. I wish I had their names and remember the date that I have never had a bad experience at Clarks so this tells me it’s a good company to work for so congratulations.!👏👏👏👏👏👏
Lucy Reid
April 3, 2026
Thanks so much to Zuhayr for a…
Thanks so much to Zuhayr for a brilliant experience buying shoes for my 15 yo son. He was professional, super efficient, and also lovely to chat to. He built a great rapport with my son, who really hates shoe shopping…. Thanks Zuhayr, and good luck with your studies.
Mrs Ball
April 3, 2026
Very patient
Jas was very patient with my 2 children and their extra needs . She was able to find shoes for both of them that they were eventually comfortable in . Great job ! Thank you !
Mike S
April 3, 2026
Helpful staff at White Rose, Leeds, store.
Staff member Zainab was very helpful and interactive with young Grandson when we were purchasing school shoes.
Chris
April 3, 2026
First shoe fitting…
We took our Son in for his first shoe fitting, we were seen to by Ummayyah who was amazing, she was really good with our Son and efficent so he wasnt sat still too long while his feet were being measured. Thank you Ummayyah for helping us 5 star Service 😊
Dawid Wysocki
April 2, 2026
Talisha has been amazing first time…
Talisha has been amazing first time buyer at Clarks will most definitely return thank you for your help especially so close to your closing time
P. S. H.
April 2, 2026
Clarks store Telford town centre
Clarks store Telford town centre Served by Helen. Friendly professional and helpful
Vanessa
April 2, 2026
Patience of a saint
I came in with my daughter and niece to get them both measured and find shoes. We were greated by Kaitlin who was very knowledgeable and also had the patience of a saint with our little ones that were tired, excited and irritable all at the same time (which as a parent you know is a deadly combination) Kaitlin found us the perfect shoes and was so helpful
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