classpass.com Reviews
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2.3 / 5
Average user rating
9414
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for classpass.com.
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classpass.com Reviews
Read real experiences from customers of classpass.com.
Brands may not incentivize or pay to hide reviews.
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Vanessa
April 12, 2026
Can I give less than 1 star?
Wouldn’t bother at all.I recently booked a hair appointment through ClassPass using 2 months worth of credits, and had to top up nearly £50 to secure it. The hairdresser cancelled almost immediately, and told me she’d actually been trying to leave ClassPass for a while - but they were making it really difficult for her to close her account.Despite the cancellation being on their side, ClassPass refused to refund me, hiding behind their rigid “no refund” policy. Apparently, that still applies even when the service you paid for is no longer available.To make things worse, I later found out that credits expire - so I ended up losing the money without ever using it.When I contacted their customer service team, the person was extremely unhelpful and then closed the chat without even trying to resolve anything.It’s like buying something from a shop, only for them to turn around and say, “Sorry, we don’t sell this anymore. No refund - and by the way, you’ve got 30 days to spend your money or we’ll just take it.”Surely that can’t be right?Either way, it comes across as a complete scam. I definitely wouldn’t book through them again, and I’m actively pushing for my company to cancel everyone’s membership.
Natalie Soo
April 12, 2026
Customer service rep Renelas 10/10
Customer service rep Renelas was extremely helpful and professional, prompt in follow up and action. They were able to provide a mutually agreed solution. They were very empathetic, understanding and professional. There was a discrepancy in trial date ending resulting in what I understand to be early billing, but they were able to provide reasonable compensation.
Letícia Utsch
April 12, 2026
Its rare to need support assistance
Its rare to need support assistance, but once you do they are fast and kind.
Robyn
April 12, 2026
Agent Sarah was very helpful and…
Agent Sarah was very helpful and understanding of my situation and assisted me in a fair a efficient manner
Marta Winiarska
April 12, 2026
Great Customer Service with Sara
Great Customer Service with Sara
Valentina Camus
April 12, 2026
Charlotte
Charlotte was super helpful and comprehensive! She went above and beyond to sort out my lost credits issue quickly. Excellent customer service – thank you!
Zuraida
April 12, 2026
fast response and good solution
fast response and good solution
Gingko Media
April 12, 2026
Great service
Great service
Kat
April 12, 2026
Brian was so helpful!!
Brian was so helpful!!! Super quick and understood / sorted all my needs! Thank you!!
Phil
April 11, 2026
Total scam
Total scam, do nit sign up or put your details anywhere near this company
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