cocoandeve.com Reviews
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2.3 / 5
Average user rating
1290
Total reviews
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cocoandeve.com Reviews
Read real experiences from customers of cocoandeve.com.
Brands may not incentivize or pay to hide reviews.
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Grace
April 11, 2026
AVOID THIS COMPANY
I’m extremely disappointed with my experience ordering from Coco & Eve. I was really excited to try the products, but unfortunately the entire situation has been frustrating from start to finish.The tanning mousse itself was honestly awful—orange, patchy, and really uneven. It clung to certain areas while completely missing others, leaving a streaky, unnatural finish. And just to be clear, I’m not exactly a tanning newbie—I know how to prep my skin and apply tan properly, so this definitely wasn’t user error.What’s made this even worse is the lack of communication. If there had been a delay or an issue, I would have appreciated honesty and transparency—but being ignored altogether is unacceptable for a brand of this size.I even did a test run of the product on my legs before using it fully, which I’m now very grateful for. Had I used it all over my body ahead of my holiday, I would have been absolutely mortified and left with a huge mess to fix. That alone has really shaken my confidence in the products.At this point, the longer my emails go unanswered, the more I feel compelled to share my experience publicly so others are aware of the level of customer service they might receive.I really hope Coco & Eve address this, but based on my experience so far, I wouldn’t recommend ordering from them.
Delyth Underwood
April 1, 2026
Poor customer service
Poor customer service. Poor product. Just poor. Will never use again
Natasha Talbot
March 21, 2026
Not great for me
I really wanted to like this product (shampoo/conditioner) but unfortunately it didn't agree with my sensitive scalp. I had a flair up of psoriasis and seemed to start losing more hair than usual. It also made my hair feel like straw and go extra frizzy
Sally Oldridge
March 20, 2026
Tried the gradual tan
Tried the gradual tan. It is not supposed to transfer to clothes or bedding. I used it on just my arms and chest. It seemed dry but in the morning my sheets were covered. The company suggested I wait longer for it to dry. I have used many tanning products but none have been this difficult to use. Sad thing it feels nice on the skin.
Samantha Reynolds
February 15, 2026
Tanning foam no go
Been using the tanning foam for many years, last 2 bottles Iv had have been awful. The first one the liquid was pouring out all over the room as the pump was broken. Had to get in touch via instagram as couldn’t via there customer service portal on the website. Has explained it had ruined the new mitt it came with, had to send videos of it leaking all in the bin for them to provide a replacement bottle only ( no mitt) after many messages. New bottle came and has done the exact same thing. Won’t be buying from them again as unreliable, and when tanning it is usually late at night or first thing in the morning so if you need a reliable tan for a special occasion you just cannot trust there product will perform for you. I ended up using another big branded tan that id had stored in the same place and opened 8 months earlier and that worked completly fine. I asked the company if they had changed something in the bottle/ formula/ pump so that it didn’t foam and was just running out the bottle which they denied. Time to switch brands for me unfortunately.
Louise Booth
February 7, 2026
Terrible customer service! AVOID!
Terrible customer service and I am beginning to believe all the reviews on their website are as fake as their tanning products!!!I have used the fake tan for a while, which I have always got on with fine. However, after trying a number of other products and trying to leave negative feedback, this company will completey ghost you!! I have tried to contact them via their web chat and after an hour of waiting , still no reply. I just gave up!I have previously tried the SPF30 tanning oil and had the worst sunburn I've had since being a teenager and not applying any suncream! I recently bought the bond hair mask which left my hair very dry, frizzy and does not wash out properly. And the hair growth serum did nothing except make my scalp itch. When trying to leave a review, the company respond with an offer to return the product at your own expense or you can have Bali points. However trying to get in contact with them to arrange either is nigh on impossible. I do not have the confidence to return the product, as I will just be out of pocket. After using their fake tan for quite some tume, I will no longer be ordering anything from Coco and eve. Their products are clearly cheap, their customer service is non existent and I question their integrity? #avoid
Cynthia Rafalowicz
January 28, 2026
Best mask ever for my hair
Like a Virgin Hair Mask is the best mask ever for my hair. Makes my hair so soft and silky. Furthermore, it smells sooo nice. tried to change but nothing works the same.
Dana Blachford
January 15, 2026
If you value your hair avoid
Bought a few products from this company via a major online beauty platform as i was tempted by the reviews. 5 products bought and the two i ended up using turned out to be a major catastrophe. One left me with a burnt scalp; i had to rinse it soon after application. It left me with dry hair and ends that looked like they were incinerated with a blow torch; the irony it was supposed to be a hair mask. Felt like acid. Looking at the rating they have on this site i am not surprised. Avoid.
Mei Ling Lee
December 17, 2025
Absolutely shameful customer service
Absolutely shameful customer service, or rather, non-existent.Received my order with one of the item leaking, contacted customer service and waited for over an hour with zero response only for them to close my query automatically.NEVER will I be buying from them ever again.
A Canosa
December 12, 2025
Not honouring what they email
The products are lovely but customer service and communication very disappointing and was going back and forth from different people saying different things All because I purchased antioxidant tanning micro mist and I got sunny honey bronzing face drops as a freebie Love the products But then I get a email saying Coukd you post a review with my photos and we will send you a freebie of yr choice So I posted and then tried numerous times to accept my freebie but to no success. I then sent back and forth at least ) emails fir them to turn around and say sorry you have to purchase another product My question is I never asked them for a freebie they offered it and they they are backtracking Very disappointed because I was going to continue to purchase Not anymore So what they have done is send me a little fushia makeup bag to shut me up Sorry on principle Dosent cut it with me I’m drained I will be shopping elsewhere
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