condor.com Reviews
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1.6 / 5
Average user rating
5345
Total reviews
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condor.com Reviews
Read real experiences from customers of condor.com.
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Petr
March 17, 2026
Horrible Business Class experience & Customer Service ignoring me
Does anyone else have experience with Condor avoiding its responsibility? You no longer have any guarantee that your luggage will arrive on time, even in Business Class. You’d better check for yourself at check-in if they actually attached the PRIORITY tag – they forgot to do it in my case and my suitcase arrived only on the 3rd day. They left me in a tropical destination with only winter clothes! Now they are just ignoring me: they confirmed on chat that they received all the documents for my case from January, but they don't respond to my follow-up emails regarding the reimbursement anymore!
Michelle Ulick Rosenthal
March 15, 2026
READ REVIEWS OF CONDOR AND MAKE AN INFORMED DECISION
I took advantage of a global sale on Alaska Airlines, so I booked a R/T to Prague on Condor Airlines (they're part of the One World Alliance). I then was directed to Condor to select seats. Condor's website is unclear and difficult to navigate but I finally was able to book seats/overhead bin space. I had to change my return flight and discovered Condor's website did not reflect the flight change, so I couldn't book seats/bin space on my new return flight without customer service. The US customer service number is nowhere to be found. I eventually found help, and while surly, she was able to refund my original costs so I could re-book with the new return flight. The whole experience was so bad, I looked up reviews and saw that Condor has a solid 2.3/5 stars across the board. After reading horror stories, I decided to cancel the trip. Alaska was easy. But Condor? Nope. I never received a refund for my seats/bin space. When I called customer service, Condor said it had NO record of the $180 it had charged me for seats/bin space (although they could see the canceled reservation). She directed me to an online form that didn't work and took me over an hour to complete, so she also gave me an email address to use. I had to provide screenshots of my bank account, receipts, and a long, detailed explanation. After spending HOURS on phone calls, refund forms, and emails, I still have received only a partial refund even though the emails I receive say they will respond as soon as possible. READ CONDOR'S REVIEWS and know that it's a crap shoot - your experience may turn out fine or it may be a nightmare.
Jure
March 13, 2026
I've flown with them 2 times
I've flown with them 2 times, worst airline ever. They just don't care about the customer.
John Mejlsted
March 12, 2026
My bikebag was lost
My bikebag was lost, and Condor delivered it the next day. So far so good! Sorrowly it had been opened and some vital parts were missing. 2 times I used the Condor contact form, 2 times telefon calls and 2 times emails. Nothing helped, Condor has still not solved the case after a month!
Sharon
March 11, 2026
We booked an upgrade for our son as a…
We booked an upgrade for our son as a surprise on his long flight. Booked the last seat available in premium on a windowseat with just one seat next to him. Paid over 200 euro for that.When he boarded, just as he went to board, they changed his seat to a middle seat, right in the middle of the middle section. We would never have paid for that seat obviously for a tall person.We wrote a complain and they refused to reimburse since 'it was still in premium'.Our son is tall so we would never pay over 200 euro for a seat where he would sit in beteen 4 other chairs.Bad service.
Judi
March 9, 2026
💯 AWFUL DONT FLY THIS BIRD
ABSOLUTELY AWFUL. STAY AWAY FROM CONDOR. Headed to Madrid, I checked in super early. I had no idea the gate was SO FAR AWAY, IT TOOK 2 BUSSES. I WAS ON MY WAY. I CALLED THE GATE. THEY KNEW I WAS COMING. MY RESERVED PREMIUM ECONOMY SEAT WAS GIVEN TO A MAN WHO ANSWERED TO MY NAME! I'M A WOMAN! THE GATE ATTENDANT DIDNT BOTHER CHECKING HIS BOARDING PASS. Worst of all, I got to the gate and the plane was still at the gate and there were still seats! BUT THE PILOT REFUSED TO LET ME BOARD! CONDOR COMPLETELY SCREWED ME OVER. And refused to help! The ground crew literally ran away as I asked for help, they didn't want to look bad because they were at fault for letting the man board. NO HELP AT ALL. IN FACT ONE CREW MEMBER LIED, SAYING " JUST CALL, CUSTOMER SERVICE WILL HELP YOU BOOK A SEAT. "AFTER MANY CALLS AND EMAILS 2 MONTHS LATER I GOT A LOUSY 78$ REFUND ON MY 700$ TICKET. I HAD REBOOKED WITH FRENCH BEE [THEY WERE AMAZING !] SO, MY ADVICE AS A FREQUENT TRAVELER: STAY AWAY FROM CONDOR!NEVER, EVER, EVER TAKE CONDOR. The return trip was a nightmare out of FRANKFURT, THEY ARE SO DISORGANIZED ITS CRIMINAL. EVEN THEIR PILOT ON THE RETURN FLIGHT CALLED OUT THE GROUND CREW FOR THE "MESS AND DELAY." I CALLED WHILE IN MADRID TO GET MY REFUND AND MY BAGGAGE . I WAS ON HOLD FOR HOURS. IT WAS THE WORST.!! MISINFORMATION, LIES. AT THE END. AIR EUROPA SAVED THE DAY, THEY ACTUALLY TOOK CARE AND GOT MY LUGGAGE TO ME IN MADRID.
Michael Heyn
March 4, 2026
Predatory baggage fees at HRG
Predatory baggage fees at HRG - Stay awayCondor is running a "weight trap" at Hurghada. Unlike most airlines, they weigh your personal backpack at the gate and enforce an 8kg total limit for both carry-on and personal items combined.I was flagged at 12.6kg for my workstation and camera gear - items that literally cannot be checked- and was hit with a massive, non-negotiable fee. To make it worse, they refused to split the payment between card and cash, forcing me to use a faulty airport ATM that ate my debit card while my flight was already delayed.If you’re a professional carrying tech or gear, avoid Condor. Their "Economy" pricing is a front for aggressive upselling and zero operational flexibility. Total nightmare.
Alessandro Mussari
February 26, 2026
AVOID AT ALL COSTS
AVOID AT ALL COSTSThe most unprofessional, ridiculous and incompetent airline ever existed. They lost my luggage, left me stranded without any information for days, and when the luggage was finally delivered it was destroyed. And they refuse so pay the damages the caused. THIS AIRLINE IS A FRAUD AND SHOULD BE BANNED. SHAME ON YOU.
mikrosdrakos
February 24, 2026
Don't you ever choose Condor!
Don't you ever choose Condor! I booked my flight 4 months before, Condor changed time flight. I had another flight before so I would lose Condor flight. I was forced to pay any quite expensive ticket with another airline and after many negotiations Condor assistant told me that a half refund of my ticket can be offered to me.
Larisa Martin
February 20, 2026
5 days without my baggage (PIR…
5 days without my baggage (PIR HRGDE14517). Only generic automated replies, no concrete information, no accountability. My vacation is ruined and my valuables (Hermès, Gucci) are missing. Very poor customer service and zero transparency.
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