cookieskids.com Reviews
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2.7 / 5
Average user rating
409
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cookieskids.com.
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cookieskids.com Reviews
Read real experiences from customers of cookieskids.com.
Brands may not incentivize or pay to hide reviews.
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natasha green
January 20, 2026
The absolute worst customer service…
The absolute worst customer service I've ever experienced in my life!!! I found these website around Christmas time last year just browsing and shopping for my grandsons. I came across cookies and was super excited to have found this place that sells reasonably discounted items for quality base clothing. My initial thought was wow! This can't be real but ordered anyway. I figured I would just spend about $130 something bucks just in case it was a scam site and wouldn't have too much of a loss because I've been scammed in the past. Well to my surprise, site was legit and was even able to get my items to me after I paid expedited shipping after ordering just days before Christmas. I was stoked! Well.....after my grandson opened his gift we realized I picked the wrong size and he had a sudden growth spurt because just looking you could tell items were entirely too small, so I requested a return label. They sent me a label that I had to pay for to exchange items simply for a credit to store only to be told I wouldn't receive credit for an outfit because I forgot to send shirt. Completely understandable, so I offered to ship shirt, only for them to tell me pants had a smell and had been worn which was a complete lie!! They stated I was ineligible to return items and they could only ship pants back to me at my cost. I then requested a full refund for other items I had initially requested a store credit for because at this point the customer service was so horrible, why would I want to spend my money here. They then proceed to tell me I have no other choice and don't qualify for my money back now forcing me to reorder from them!!! I would never recommend this place to anyone!! I work hard to provide for my family and to have spent a decent amount, I should have been accommodated prompting me to want to continue business with this place. They lost a great customer!! I love to spend big money on my grand kids and they have no idea. NEVER AGAIN!!!!
MC
September 27, 2025
WHERE IS MY ORDER
WHERE IS MY ORDER? It's been over 3 weeks and I paid for 7-10 days delivery! My son's teachers keep asking about his uniform!!
Jeremy
August 18, 2025
Scammers don't buy here!!!
Scammers don't buy here!!!
K RAGHUL RAGHUL
June 15, 2025
They take care of the customer as if it…
They take care of the customer as if it were their own shop.Mohana priya is great jopHe is very good at taking care of his customers.They did a great job too.Great job Mohana priya
Deadra Harvey
June 10, 2025
Try Cookieskids...not!
Well, first of all, I am from Bermuda, and someone in Bermuda told me to order from CookiesKids.com. I decided to without looking at the reviews first. They seemed genuine to the fact that I was about to order and when I did, it took my card for $130 then they put my order on hold for a verification from the nofraud.com company, why because I am ordering outside the US which is not fair because I am not having any issues elsewhere. They are not communicating enough to tell me about the order and ignoring me; therefore, I don't know if they are fraudulent because they didn't communicate how and why I didn't receive my order. I am not impressed at all. I will be closing my account, and they had nice things.
Moochie Farmer
May 20, 2025
My new go to website!
I was skeptical to order from here, after reading reviews posted online. I took a chance any way and I’m glad I did. I placed my order on Tuesday May 13th and received it that Saturday, the 17th. I paid for the $22 3 day shipping. I received everything I ordered and was highly satisfied. I’m posting this review, because the few good ones I read are what convinced me to go ahead and give it a try. Hopefully everyone will have the same experience as me. I will definitely be shopping again.
Mary Byers
January 19, 2025
Ordered to pair of khaki supposed to be…
Ordered to pair of khaki supposed to be uniform pants in 16 slim, they were above his ankles and way to big in the waist although they had the adjustable waist which I had to put each side into the 9th notch....I will try and donate them rather than go through the hassle of sending them back. I also ordered two pairs of navy blue pants in a 16 which seemed to be really wide legs instead of straight legs and they was also to big... I'm thankful that that's all I took a chance on buying being my first time and what surely will be my last time....
Rio Life
December 19, 2024
Wish I could give ZEROO!!!!!!
Wish I could give ZEROO!!!!!!! Worst company ever. Order took forever to shipped then they lost my package and won’t accept liability. Don’t spend your hard earned money here!!
David V
December 18, 2024
Excellent experience
Listen, it was my first time ordering from their website and I was a bit skeptical due to some of the negative reviews here. I spent over $300 on clothes for my children this Christmas and everything arrived on time. Complete sets, correct sizing and customer service followed up in a timely manner. I also paid for the fastest shipping and got as advertised. Granted, I'm only a few states away. All of the clothes were new. They were well packaged and everything went smoothly. I'll be purchasing more from them in the future. I literally had my camera out recording in case and was pleasantly surprised.
Sunny
November 17, 2023
Don’t pay for any Express shipping…
Don’t pay for any Express shipping because they never show up on time and they won’t reimburse you for the extra money you paid and didn’t receive the service either. Their customer service is the worst, they never get any issue resolved and never have any solution. I’ll never buy from this store gain and I would never recommend them to anyone!
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