coolibar.com Reviews
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3.6 / 5
Average user rating
489
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for coolibar.com.
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coolibar.com Reviews
Read real experiences from customers of coolibar.com.
Brands may not incentivize or pay to hide reviews.
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Robert Jelley
April 2, 2026
Ordered during sale 4 weeks ago and am…
Ordered during sale 4 weeks ago and am being told they have a new warehouse and processing system, and I will need to wait at least another 2 weeks due to delays. I have ordered from them for years and the only option I have is to wait or get a full refund. No credit, not honoring sale prices. Unless you want to wait until summer is over, or after your vacation, buyer beware. Awful customer service.
Nancy
April 1, 2026
What I love about this company/product
What I love about this company/product. It's always well made. Packed with care, tissue paper folder nicely. Not like it was an afterthought and just stuffed in a mailer. Each piece is on a separate bag.
Customer
April 1, 2026
I bought two hats from Coolibar
I bought two hats from Coolibar. One was a ladies wide brim hat recommended by my dermatologist. the second one was a baseball hat style wind the neck protector for my son when he mows the grass or does any outside workBoth are amazing. And work great.
Lyn
April 1, 2026
Great hat! Fit perfectly!!!
Great hat!! Stylish and fit perfectly!!
Arlyn
April 1, 2026
Happy customer
I received my order faster than expected. The whole process from ordering to receiving was fast and easy. The hat looks like it's made of good materials and it fits great !
Peter S
April 1, 2026
Simple & easy online shopping…
Simple & easy online shopping experience. Keep up the great work!
Julie
March 29, 2026
They got a 2
They got a 2 . I’ve now been waiting over 4 weeks for my order. Continues to say that they are behind. Then I find out they don’t have one item I ordered. I’ve purchased from them for years guess it’s time to move on
Emilie Clairoux
March 22, 2026
Awful service
I bought a shirt and paid for express shipping 15 days ago and received this answer when followed up on shipping (has not been shipped, but they took the money of course) : « To be direct about your order status: the transition to our new warehouse has caused a significant backlog in our fulfillment queue.Even though you selected express shipping, the order is still being processed at the facility and has not yet been handed over to the carrier. Because of this volume, I do not have a specific ETA for delivery at this time. »This is ridiculous, they should not take orders that they are unable to fulfil. At this point might just get my credit card company to proceed to retro billing.
Maureen
March 11, 2026
I’m a pickleball player and the shrug…
I’m a pickleball player and the shrug and gloves are perfect for playing outside in the sun-they keep my skin feeling cool and protected. Great products-I will order more
Claudia H
March 10, 2026
Mixed return experience
I purchased the return insurance because the customer reviews were mixed about sizing. Turns out the pants did NOT run small and were too big. So, I am returning them. The problem is the return instructions state to drop off the package at "UPS Mail Innovations". That company may handle Cooibar's shipping, but they apparently have no locations where consumers can drop off packages. Today I sent an email to Coolibar Customer Care asking where to drop off the return package. I hope they respond before the return period expires.
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