cricketwireless.com Reviews
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1.6 / 5
Average user rating
553
Total reviews
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cricketwireless.com Reviews
Read real experiences from customers of cricketwireless.com.
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Benson Maple
April 7, 2026
Cricket PHX Stellar employee fixes phone in New Mexico
My friend in New Mexico accidently deleted his E-Sim card shortly after I added him to my account in AZ. He message me on FB Messenger, Angie Reyes at 19th Ave & Union Hills PhX AZ calmly instructed my friend how to get his phone working again via FaceTime. She knew exactly how to easily fix the problem. Shes very customer friendly as well!
AMSS
April 6, 2026
If I can give a negative star they…
If I can give a negative star they deserve it They are scammers specially about the features like a hotspot They cancel your Account and force you to pay for the activation
Charles Schoon
April 1, 2026
I had to repeat things 4, 5 times before they could get it.
I had to repeat things 4, 5 times before they could get it.
Ed
April 1, 2026
I give it a one star because of cell/internet service!
As of lately...I give it a one! Dropped calls, dropped Internet, One second everything is fine...next second...I got NOTHING! No Bars! I toggle network and airplane mode back n forth...I get bars...then NADA again! I've checked on a tower maps and there are towers all around me! Guess it'd time to move on to another carrier because CRICKET SUCKS lately!
Kimberly Stevenson
March 31, 2026
Worst company ever
I was with this phone company for almost 20 years. My mom had her phone stolen so we called and had her phone reported as stolen. Couple days later we noticed that my mom's Facebook account was changed and the service was turned back on. We got in touch with cricket to find out why the turned back on. The person we was dealing with very unfriendly and told us that she didn't know. She had the phone shut off and reported as stolen again. Within the hour I got a text to my phone that changes had been made to our account. Some how the lady who stole my mom's phone got it turned back on again. My mom got back in touch with them again and went off on them because this lady some how got into our account and change our pin to get into our account. The account was in my mom's name at the time so we had to switch the account into my name. After changing the account into my name she had the phone shut off again. Within an hour I started getting text messages about changes to the account had been made and then the service to my phone had been shut off. We had four phones all together and she the service to all the phones turned off except the phone that she had stolen. We was going back and forth with cricket for a couple of days and all they kept telling us is there's nothing they can do. Mom noticed them we would not being coming back and we went else where. Good way to treat your customers that's been going through you guys for almost 20 years.
Edens Joseph
March 30, 2026
Cricket is the most nasty wireless…
Cricket is the most nasty wireless service I have never seen. They took two payments from me and my service still not connected. I lost a lot of opportunities due to bad service. Not recommended
G.K.J.
March 28, 2026
Way cheaper than AT&T for more features
Just started with Cricket.At&t got too expensive and annoying.So far....Im very happy with Cricket.
Paul Marcum
March 26, 2026
A figurative NIGHTMARE
A figurative NIGHTMARE. After paying for international passport and going to Colombia I was stuck with no way to communicate with my family, communicate with my company, no way to translate, no way to navigate around, no way to access my bank accounts. Even with WiFi, their terrible service won’t let me send or receive any messages. After finally getting ahold of their customer service they advised me to access a link from my email. Well they don’t seem to understand you need service to access email. On top of that, there was no email ever sent to me. During my THIRD call with customer service on what is supposed to be my honeymoon, they informed me that they never collected payment and that I’d have to enter my info manually on the website . Problem was never fixed.
Geraldine P.-Machicek
March 26, 2026
It’s ridiculous
It’s ridiculous. Almost impossible to talk to a customer service rep and once you do get to talk to one, they can not ever help. Their rules are pretty dumb and make peoples lives harder
Carrie King
March 21, 2026
TOP NOTCH EMPLOYEE DULCE!
I visited the store in aloha on TV highway I was greeted by Dulce. She is very very good at her job. I watched her interact with the couple before myself. She goes above and beyond even walking the customer to the door and opening the door for them thanking them for coming into cricket. I can't even express or find the words to describe her outstanding customer service. A total keeper you want to hang on to that one she is all about cricket all about the customer. She went above and beyond to make sure that I left with the phone in my hand including I was short just two bucks and she found a way to make me walk out of cricket with a phone. Again I have no words there's not enough words to describe her intelligence her knowledge and her ability to listen to the customer and then execute exactly what they needed. The only word that I can think of is EXCELLENT! Thank you cricket for having not only a great phone service but an employee that deserves to be the employee of the year. Thank you DULCE!!
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