crocs.co.uk Reviews
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1.4 / 5
Average user rating
685
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for crocs.co.uk.
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crocs.co.uk Reviews
Read real experiences from customers of crocs.co.uk.
Brands may not incentivize or pay to hide reviews.
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Sarah Bontoft
April 7, 2026
Terrible customer service and faulty product!!
The customer service is terrible. I ordered a pair of womens bayaband sliders and when they arrived despite being the same size on the sliders they actually were 1cm different in length. This meant that one foot fitted and the other didn't. Customer service chat said that I would have to pay to return them as the difference was only slight!! They do not offer exchanges so I would have to re-order at a higher price as spring promotion had finished. I won't be ordering again.
Clara Miller
April 2, 2026
The worst customer service
The worst customer service, opted for the ease of Apple Pay to purchase my order it randomly autofilled my OLD details to an address that I am no longer associated with. This was a big problem and it wasn't cancelling the order. I immediately contacted customer service who said they have a policy where you can't cancel or change an order. Even when I told them that the person currently living at my old address can NOT know my knew one. She parred me off and told me to ask the courier to change the address, which as we know will not happen. Now I'm having to go through my bank to see if they'll cancel the payment. I won't be buying them at all now!
Allan Harvey
March 26, 2026
The worst company I have had the…
The worst company I have had the displeasure of dealing with. Their sizings are all wrong and trying to get a return note is an almost impossible task. It took at least 3 attempts with their AI assistant to get to speak to a live agent and then all you get is a load of bull..... Eventually returned the items which they have received but I am still waiting for my refunds. The reckon it can take 10-14 business days for this to be processed. More bull.... AVOID THIS LOT.
customer
March 25, 2026
Very Good
I suffer from Erythromelalgia and I have tried Crocs in the past. Like Skechers they were comfortable at first but only lasted a short while until pain set inI recently bought Crocs Echo and Crocs Gum Ro. The Echo are very comfortable and I have just managed to walk a good distance. However, the Gum Ro are even better.Looks/styles a bit weird but I don’t care as long as they relieve the painThe only downside of Gum Ro is that the sole can be a bit clumpy. Other than that, I have found them to be brilliant.
Heidi Jane White
March 21, 2026
I always wear crocs around the house
I always wear crocs around the house. I ordered my usual size. When they arrived, I could only fit in half my foot! I sent them back, and Royal Mail states they have been delivered. I tried to track my return, and it's saying on my account that I did not place any orders.Awful sizing, awful service. I will never use again.
SH
March 20, 2026
They cancel items and don’t refund money
I ordered a pair of crocs and 2 packets of charms at the end of January 2026. I received a email from them saying the crocs and one of the charm packets were now out of stock so they sent me one pack of croc charms. I emailed to request a refund for the items they cancelled but as of today, 20 March 2026, I have still not received a refund and my emails are ignored. Avoid ordering from this company.
Rose
March 17, 2026
Appalling customer service
Appalling customer service. I received 2 pairs slippers , returned both but was only refunded for 1. Don't answer emails, can't call them in the UK. Disgraceful company
caroline d
March 14, 2026
Dreadful
Dreadful - the side completely fell apart on first use so the toe gapped through it. Totally unwearable now - what a complete waste of money. Poor customer service refused to replace as bought as a Xmas pressie a month before Xmas.
Mo
March 4, 2026
Very terrible experience from Crocs and…
Very terrible experience from Crocs and their customer service that’s based in Netherlands is absolutely disgusting, horrible and pathetic!I made an order and never received my items m, I reached out to the customer service team and an agent called Gergana and Vanesa (horrible people)and they told me with not sense of responsibility that that’s my problem and they will not do anything about it.DO NOT PATRONISE THIS FRAUDULENT COMPANY!!!!
Nancy Lowe
March 3, 2026
WARNING❗️
WARNING❗️DO NOT BUY❗️
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