crunchyroll.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,370+ users reviewing Crunchyroll. Read verified ratings and real customer experiences on crunchyroll.com before you order.
Related articles
1.5 / 5
Average user rating
1370
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for crunchyroll.com.
Brands may not incentivize or pay to hide reviews.
crunchyroll.com Reviews
Read real experiences from customers of crunchyroll.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Numan Jamal
April 8, 2026
the ios app is not optimised at all
the ios app is not optimised at all, streaming and downloading with a 100mb speed is very slow, plus when i tried to speak with the chat support all i got was one AI chat bot after another with human name. they don’t have any human chat support agents and was getting the generic answers again and agin for the problem. honestly, not worth it. pirated websites are alot optimised then this crap. will never recommend to anyone i know
Buddy
April 8, 2026
Crunchyroll Fails Its Users
Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes only parts of a series are dubbed.The platform also has incomplete shows, with only one season available while the rest are missing. Episodes can be delayed or not released on time, often without any explanation.Subtitles are unreliable, sometimes missing or in the wrong language, and the app itself has issues like buffering, crashes, and audio problems. On top of that, region locking means content varies depending on where you live.Overall, Crunchyroll feels inconsistent and unreliable, making it hard to recommend despite being such a major anime platform.
Michael
April 7, 2026
I had a special deal around Christmas…
I had a special deal around Christmas offered for my yearly subscription. I paid for it. I noticed now they stopped the yearly membership. An agent said it was refunded to me. Then the agent said they will update my account to membership for the year. The next agent said they will just have it refunded. So Yeah, they don't introduce themselves, they don't ask a moment while they review. I have to say hello so many times in chat. And they say please wait.
Lau
April 6, 2026
Very disappointing experience
I contacted customer support because of a payment issue with my subscription. Instead of helping me solve it properly, I was told to cancel my current subscription and reactivate it. I followed those instructions exactly, but the issue was still not resolved.As a result, I lost my original subscription price and was then asked to subscribe again at a much higher price.Now I am being told that nothing can be done to restore my previous rate, even though the cancellation happened only because of the instructions given by customer service.This is unfair and honestly very disappointing for a loyal customer. A company should take responsibility when wrong guidance is given, instead of making the customer pay the consequences.What makes it even worse is that there was no real technical solution offered. I tried to update my payment method several times, but the system kept showing errors. Instead of resolving the actual problem, I was simply asked to cancel and start over, which ultimately caused me to lose the conditions I originally had.After years of being a customer, this is not the level of service I expected. When customer support gives incorrect instructions and then says nothing can be done, it leaves a very negative impression.
dany
April 5, 2026
poor AI generated subtitles and support
They dare use very poor AI generated subtitles, refused to refund me for the wasted time, and support responds with AI agents as well. Truly pathetic.
Dorottya Varga
April 1, 2026
So I just upgraded my subscription to…
So I just upgraded my subscription to mega fan. First I saw the prices in different currency on the website then when I closed the deal they changed the currency to EUR which was more expensive than what I calculated with using the other currency. And on top of that they now charged me with 2 euros more for the monthly fee🤡
Ransom Beery
March 31, 2026
B list shows get F treatment
B list shows get F treatment. Sometimes shows are posted but are hidden unless you go to the shows page. The episode than shows up in the newly added the next day maybe. Shows routinely do not have summaries or episode name and sometimes they have the wrong thumbnail. Today I went to watch Release That Witch episode five a day after it released. They subtitles are horribly paced with the show. Leaving whole segments where there are characters talking and no subtitles on screen. Let me be clear I those working on the shows are doing there best but I doubt they have the numbers or the time to do things right. Feels like the quality has been going down ever since Sony acquired them.
kiki
March 30, 2026
They cant even make the subtitles…
They cant even make the subtitles correct wtf.
Mahir Ahmad
March 30, 2026
I’ve been dealing with Crunchyroll…about 6 months
I’ve been dealing with Crunchyroll support for **3 months** and it’s honestly a complete joke.Every single time I contact them, I get the same copy-paste response:“Ok, we will reach you via email.”And then what? **Absolutely nothing.** No follow-up, no fix, no communication. Just silence.Meanwhile, I **can’t log in on ANY of my devices**, so I’m basically paying for a service I can’t even use. And instead of actually helping, they just keep giving empty promises and disappearing.This is beyond bad customer service — it’s straight-up neglect.Fix your system or stop taking people’s money if you can’t support your own platform.Seriously, what kind of service is this?Don't buy any subscription, just watch anime from free websites. They are hungry for money, they took your money and disappeared. Greedy people
RamtheXD
March 30, 2026
Removed a big anime without even giving a warning
So I was watching hunter x hunter with my brother,whi hasnt watched it before. And it was amazing, until we find out crunchyroll had removed it without even showing they would. If they were transparent and told people we might have been able to binge the series last couple of episodes. They should give warnings like netflix do, especially when its long series its removing
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).