danielwellington.com Reviews
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3.0 / 5
Average user rating
888
Total reviews
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danielwellington.com Reviews
Read real experiences from customers of danielwellington.com.
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S Hall
April 9, 2026
Scam Compamy
Scam Compamy - no order received but false delivery details generated. Receive only AI communications and useless information from customer support directing me to a fake dhl website. There is no legitimate proof of attempted delivery - although the order was apparently signed for at the delivery address. This has happened to many other customers. I have commenced proceedings with the bank. Avoid !!!!
Panda
April 2, 2026
I am very disappointed
I am very disappointed with my experience with Daniel Wellington.I returned my order and received confirmation that it was delivered and that my refund was being processed. I was told I would receive my money within 14 business days, but this time has long passed and I still have not received anything.I have contacted customer service multiple times, but the communication is extremely confusing. I keep receiving different responses, and my case even seems to be mixed up with a different order that I never returned.This is not a small amount of money, and the lack of clear communication and delays are unacceptable.At this point, I cannot recommend this company due to poor customer service and refund handling.
MA
April 1, 2026
Great product - Petite Mini Champagne Melrose
product is great. support is a bit slow but given the product looks so good, still 5 star review
Consumer
March 13, 2026
Watch strap (mesh) impossible to adjust
Watch strap (mesh) impossible to adjust. No way of contacting customer service. Trying to send the watch back - I paid £84.05 but they want to refund £79.05 WHY? Email response was from a bot - no help at all. Now have to raise a dispute with my credit card company to get a full refund. Very POOR customer service. I recommend looking elsewhere.
Angelique
March 9, 2026
Excellent experience all round
Excellent experience all round. Ordered a replacement band for my husbands watch. Incredibly quick delivery - couldn’t believe it!Unfortunately the product arrived damaged with some scratches in the leather. An email and some photos and within an hour or two (On a Sunday aswell) had a new band in the post and exceptional communication from Bettina. Wonderful luxury experience with the DW customer service team and looking forward to further purchases.
Emmanuel Hanson
March 4, 2026
DW customer service is top notch
DW customer service is top notch, I returned a watch and the process was seamless, the CS team especially Pauline and Jineth were top on their delivery.
Marysia
February 26, 2026
Zwrot środków
od mojego zwrotu minelo juz 2,5 miesiaca a srodkow nadal nie otrzymalam. po wystawieniu opini firma sie ze mną skontaktowala zeby ,,rozwiazac problem” i co? i nic, nadal nie otrzymalam zwrotu srodkow tylko mnie zbywaja smiesznymi wiadomosciami. szczerze odradzam zakupy w tej firmie abyscie nie stracili pieniedzy tak jak ja:/It's been 2.5 months since my return, and I still haven't received my refund. After leaving a review, the company contacted me to "solve the problem," and nothing happened. I still haven't received my refund; they're just brushing me off with ridiculous messages. I strongly advise against shopping with this company so you don't lose your money like I did.
Veronika
February 22, 2026
I absolutely love everything I own!
I absolutely love everything I own from this brand! I have two watches, two bracelets, and a ring — and each piece has beautiful design and consistently great quality. The sizes are always exactly as expected, which I really appreciate.Everything feels stylish, well-made, and timeless. I finally found pieces that I wear every single day. Customer support is amazing — they always reply quickly and are very helpful. Delivery has always been smooth and hassle-free.I even placed another order today — I just couldn’t resist 🤍
Ypatia Kanigaridou
February 16, 2026
Product never received or refunded
I ordered a product at the end of December 2025. I couldn’t pick up the product from the access point because the delivery company never sent me a pick-up code.After many efforts to communicate and resolve the issue, I haven’t received any feedback yet.I would definitely not buy again any product from Daniel Wellington. They have not delivered the product to me and they have not refunded either.
Samia
February 11, 2026
Refund not getting initiated for all the products returned.
I returned 3 products together 2 watches and a strap same day same time but only got mail for refund initiation of a watch and a strap and till now I didn't got my refund initiated for the watch infact the day I received the product that day only I placed the return request because I didn't liked the product and kept other products the I liked.But now I am facing soo much issue because call is not landing to the customer support and after a long hold getting disconnected, there's no reply on Instagram and mail also.Refund my money now with further delay.
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